The IT Bay Avis 

I would like to thank Hannah for helping me choose the right product, at the right price.

Good value and timely service.

I would wholeheartedly recommend IT Bay. I purchased a Samsung 32” monitor from them. The monitor arrived the following day. However, there was a slight damage to the corner of the bezel. I contacted the IT Bay Sales Administrator, Hannah Armstrong, who could not have been more helpful. She immediately took back the damaged product and had a new replacement delivered the following day. Excellent service from an excellent company.

I bought a Lenovo refusrbished laptop from here. When it arrived the battery wasn't working and wasn't ideal.
I then had a further issue and reported this.

Whilst reluctant at first as it was over 30 days, they did refund fully with very little fuss and overall I am happy with my experience.

Hannah was very helpful and quick to respond which to me is vital. I would use again for sure.

Brilliant service. Cheapest price anywhere, and with free delivery next day by proper courier and very well packed. Strongly recommended. Hard to see how it could be better. Many thanks

Amazing prices on Dell monitors and super fast, safe delivery with a reputable courier company. Although I had to exchange the product for a replacement, I received first class customer support from Hannah, who was very helpful, professional and supportive. Although this was my first purchase with this supplier, I would have no hesitation in using them again.

Brilliant company. After two failed deliveries with a competitor sending the same wrong item twice, The IT Bay were brilliant. Ordered day 1 and delivered day 2. Unlike others it was really well packaged and covered to protect it. Full warranty as described and Hannah was excellent. Thank you!

Looking for a Dell 4K monitor online and came across The IT Bay. Monitor price was very competitive and the company had great reviews so decided to purchase from them with next day UPS shipping. Monitor was exceptionally well packed and vey pleased with it.
Thankyou The IT Bay for excellent customer service.

Good communication, very reactive, prompt delivery and competitive pricing- I recommend !

Very good price. Next day free delivery - very well packaged. Very nice personal service.

We ordered a tv as a present for my daughter for Xmas, we didn’t get around to opening it until beginning of January and I ordered it in November because it was in the sale. When opened we discovered that the screen was cracked, contacted IT bay and it was literally sorted straight away. Hannah was absolutely brilliant who dealt with us, arranged collection for the broken one and replacement sent with in the week. The customer service is 1st class would definitely order again from them

Quick and easy process. Free next day delivery was excellent.

I have placed a couple of orders now, and all have been dispatched promptly, there is great pricing and communication! I would recommend The IT Bay and will use you again.

Brilliant, reliable service!

Quick delivery and very responsive customer support team!

My purchase (a computer monitor) was heavily discounted; a few questions I had about its spec. were very helpfully answered and the order I then placed online at 12:30 pm on Thursday was delivered at 8 am next day - it doesn't get any better than that.

They have good pricing and best electronics for your daily work

I placed an order a little while back for a high end Lenovo laptop for my younger brother. He has just graduated uni and wanted something to code on and start some freelance work.

The laptop i ordered unfortunately was dead on arrival. Would not boot or load up the operating system. Thankfully the laptop was covered with the warranty and lenovo engineer came out to me and told me there was an issue with the motherboard (not the fault of ITBay as it is a manufacturing issue).

I notified ITBay as soon as the engineer left and spoke with Hannah who was brilliant from start to finish. She was friendly, approachable and above all else, knowledgeable. I was a bit miffed with the whole situation but she honestly made it painless and kept me informed about the collection of the faulty unit and checked once the new one had been delivered. I would like to pass on my thanks to Hannah and the team, you were all excellent.

Awesome service. Excellent price, next day delivery tracked and included in price. Well package. Good communication as well. Well done

We ordered 1 tablet before making a larger order.

The 1 tablet showed 2 defects raised by our team. We returned the tablet in as new condition.

Trying to get a refund was like trying to get blood from a stone. Hannah was painful to deal with. She said their engineers couldn't reproduce the issues.

However, one of the bugs in the tablet was a known issue identified by the manufacturer of the tablet and instead of accepting that I had to escalate the issue to a Director and then was asked to provide proof from the manufacturer that the bug existed. Awful service and so inefficient for a low value return.

Eventually, after the refund was made, the full amount wasn't paid.

Would avoid dealing with the IT Bay like the plague. Clearly a declining company.