Well what a great experience I've experienced with this company. I decided to upgrade my home theatre system and I found it here at a terrific price. I was concerned about the delivery because I ob... Voir plus
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Price was cheaper than its competitors. Was unsure but took the risk however I was pleasantly surprised. Ordered on the weekend and delivered next working day as promised. Was sent several emails from... Voir plus
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Found a competitively priced monitor (even against Amazon), ordered 5pm yesterday and here by 2pm today. Fantastic, efficient and even a nice personal touch email with the vat invoice in my inbox. Lo... Voir plus
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Absolutely delighted with the service provided by IT Bay. Spoke to a real HUMAN, Hannah, who guided me through the buying and delivery process with great efficiency and kindness. What a difference to... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The IT Bay is an online technology shop selling technology, electronics and office IT products throughout the UK. We stock thousands of the latest tech products from leading brands including Dell, HP, Lenovo and Microsoft. With expert advice, the best prices on the web, rapid next day delivery and free, easy returns, The IT Bay is ideally placed to help you with all your technology needs. We're based near Manchester and stock a huge range of the latest laptops, PCs, tablets and monitors in our purpose built distribution centre. As well as exclusive offers on laptops, desktops and tablets that you won't find elsewhere, we also stock the accessories, components and peripherals you need to complete or customise your purchase. The IT Bay offers you... The best deals A wide range of the latest tech products from the leading brands at the lowest prices ready to ship immediately from stock. As well as exclusive offers on laptops, desktops and tablets that you won't find elsewhere, we also stock the accessories, components and peripherals you need to complete or customise your purchase. For example, seen a laptop but need to add more RAM or upgrade the storage? Not a problem, our team is there for you. Unrivalled service Reality check - everyone claims to offer great service. Having shopped at the competition, we know from experience it's the little details that add up to make a huge difference. We aim to provide a simple, easy and hassle free service both during your shopping journey and post sale. Got a DOA part your need replacing ASAP? We can ship same day nationwide. Need a fast quote? We'll typically respond in under 30 minutes. Bought something and changed your mind? No problem! We offer free, easy returns for 30 days from delivery. Expert advice Behind our website is a knowledgeable team of tech specialists with decades of IT experience. We're here to help when you need us whether that's for product advice and selection, troubleshooting or assistance with a business project such as a tech refresh. Sometimes you just need a second opinion - give us a call for a friendly chat today. Tech from the leading brands Our expertise with the leading technology manufacturers such as Dell, HP, Lenovo and Microsoft allows us to source the most popular products at the best possible prices and pass those saving onto you. As well as special deals and exclusive products, we've got the knowledge to help you find the kit you need. From product selection to delivery and support, we've got you covered. Our customers We supply both consumers and businesses via our website and our in-house sales team. We also supply to the education and public sector. Order online before 5pm and you'll typically receive your goods the following business day. We offer a range of flexible payment methods including PayPal, Klarna Finance and 30 day credit facilities for business customers.
Coordonnées de contact
P16, Heywood Distribution Park, Pilsworth Road, OL10 2TT, Heywood, Royaume-Uni
- 0330 174 1338
- sales@theitbay.com
- www.theitbay.com
4,9
Excellent
242 avis
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Great consultants, great service
Found great value in Hannah the human consultant I chatted with, who helped me find the device I was looking for. Highly recommend!!
14 juillet 2023
Avis spontané
Réponse de The IT Bay
Thank you for your kind feedback. We've shared your comments with Hannah and she's very pleased!
Great service
Delighted with the quick delivery of my HP monitor and communication from the IT BAY. Would use again
20 juin 2023
Avis spontané
Réponse de The IT Bay
Many thanks Lynne, pleased to hear you were happy with the service.
Good Customer Service
I purchased a monitor for £372 which qualified for £18 cashback. This was declined via a cashback site and later explained that the merchant had refused it. I contacted IT Bay regarding this and they explained there had been a processing error and they agreed to offer the cashback directly. The response from customer service was prompt and I received a very fair outcome. I would feel confident ordering from The IT Bay in the future.
16 mai 2023
Avis spontané
Réponse de The IT Bay
Firstly, allow us to express our apologies for the experience you've had with your recent cashback claim.
Our customer services team have processed this manually as it appears there was a data error which prevented this happening automatically.
Thanks again for shopping with The IT Bay.
Professional, prompt and very good pricing
Really easy and friendly to deal with; professional and prompt in dealing with a product swap. They have some fantastic pricing too. Highly recommended.
6 juin 2023
Avis spontané
Réponse de The IT Bay
Many thanks for the feedback, glad we were able to get you sorted quickly.
Great prices and legit business
Great prices. Quick delivery. No issues. Legit business. Would buy from them again.
5 juin 2023
Avis spontané
Réponse de The IT Bay
Thanks for your kind words. Hope to see you again in the future.
Excellent service and good value
Bought a monitor - very good value compared to prices elsewhere. Excellent service - ordered late afternoon and it arrived promptly the next morning. All communications have been helpful and prompt. I had not come across this company before, but very happy to recommend them after my own good experience.
26 mai 2023
Avis spontané
Réponse de The IT Bay
Thank you for taking the time to provide feedback. We're pleased you were happy with the shopping experience at The IT Bay.
Great service all round
I'm not one to do online reviews very often, but, this company deserve one.
Needed a dock for my new laptop, got the advice I needed from a real human being via the online chat facility. Answered my questions with care, then received informative communication and next day delivery at a very good price, perfect service, no hesitation in recommending IT Bay, will definitely use again
15 mai 2023
Avis spontané
Réponse de The IT Bay
Thank you for your kind words, we're delighted you were pleased with the service.
Easy to purchase
Good website, excellent prices and quick delivery for my new monitor. Service from Help Desk was easy and quick.
15 mai 2023
Avis spontané
Réponse de The IT Bay
Hi Derek, thanks for the feedback.
Brilliant customer service
Brilliant customer service. I ordered a laptop with a custom memory upgrade. There were delays because of the chip shortage, nothing IT Bay could do about it. What made the difference was the regular updates from Hannah Armstrong that kept me constantly informed on the progress. Superb support for the customer - before and crucially after the sale.
4 mai 2023
Avis spontané
Réponse de The IT Bay
Thank you so much for your kind words! It really means a lot. We look forward to being of service again in the future.
exceptional customer service
I recently had the pleasure of experiencing exceptional customer service from IT BAY. From the moment I reached out to their support team on chat, I was greeted by a friendly and helpful representative who listened to my concerns and provided clear and concise solutions. The level of care and attention I received throughout the entire process was truly impressive. I felt valued and appreciated as a customer, and it was evident that the company's priority was to ensure my satisfaction. I highly recommend this company to anyone in need of reliable and efficient customer service. Thank you for going above and beyond.
25 avril 2023
Avis spontané
Réponse de The IT Bay
Thank you so much for your lovely words! I've shared your feedback with the wider team and we're all delighted you had such a positive experience shopping with The IT Bay.
Highly Recommended
It was really easy to research different laptops I was interested in. All the specs were easy to find and compare. The prices were very good. I ordered at 3pm and I had received the laptop by 10.30am the next day. Really impressed with how well it was packaged and it is in perfect condition. I would definitely buy from The It Bay in the future. I
24 avril 2023
Avis spontané
Réponse de The IT Bay
Thanks for sharing your experience shopping with us. It's pleasing to hear the positive feedback and we hope to see you again soon.
Fast delivery.
19 avril 2023
Avis spontané
Réponse de The IT Bay
Glad to hear the goods arrived quickly.
I was browsing the site for a new…
I was browsing the site for a new laptop and the chat box that popped up (and I would normally ignore) was Jacob, confirming he was a real person. So I typed my enquiry in and he asked some really pertinent questions about what I needed it for and went away and put a quote together for me. The customer service was excellent, I was really pleased with the price and Jacob was so helpful. It was the perfect hybrid between online shopping and going into a physical shop. Really happy.
18 avril 2023
Avis spontané
Réponse de The IT Bay
HI Molly,
First of all, thanks so much for your kind words, I am really glad I managed to assist you in your search for a new laptop! We pride ourselves on adding the human and personal touch to helping each customer with their purchases to ensure they are getting what they need!
Best wishes
Jacob
Good price & great service
Good price & great service. Will definitely use again.
17 avril 2023
Avis spontané
Réponse de The IT Bay
Thanks Steve, hope to see you again soon.
Very fair price and very prompt…
Very fair price and very prompt delivery ✅👍
13 avril 2023
Avis spontané
Réponse de The IT Bay
Many thanks for the feedback.
Extremely helpful
Found the company to very helpful with their upto date knowledge of my order . Kept me informed at all times .
24 mars 2023
Avis spontané
Réponse de The IT Bay
Many thanks Tracey, appreciate the feedback.
Réponse de The IT Bay
Thanks Mick, appreciate the feedback
Great company to deal with.
Great price. Well packaged, delivery very smooth & paperwork & communications faultless. Monitor is Great.
15 mars 2023
Avis spontané
Réponse de The IT Bay
Glad you're happy with the monitor and that it arrived well packaged. Thanks for the feedback.
Amazing customer service
Amazing customer service, even checked to see what is included for me.
Ordered on Friday, expecting delivery the following week, and it turned up on Saturday, The packaging was superb, no cost cutting there..
Thanks IT Bay, I am very impressed
18 mars 2023
Avis spontané
Réponse de The IT Bay
Thanks Andrew, pleased to hear the goods arrived safe and sound ahead of schedule.
Réponse de The IT Bay
Many thanks Chris.
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