JCB Group Avis 

Recently purchased a new Dacia duster. Excellent service from Daniel C from start to finish. Kept up to date with everything. First class service all round. Very professional. Thank you for you help.
Totally recommended

For my service recently, I dealt with a guy called Cliff. He provided all the information I needed prior to the service and all was carried out in an excellent manner. Hope to deal with him again in the future. A real credit to JCB.

The best customer service I have ever experienced the manager and Claire Crawford made my life easy from getting me curtesy car to bringing my serviced car back to me .a lively man brought it back all clean JCB are the best 5 stars is not enough we all need these lovely kind caring people in our life’s before with Kia you was just a number now with jcb they really care thankyou for everything from phone calls to bringing my shiny clean Kia back xxx

The only reason why this is a one star is that it is the minimum. This is not a review of the service but rather the lack of service. I need to have my Kia serviced and the Kia website offered to accept online bookings. I booked my service through the website and got a confirmation that it had been booked. The next day I got an email stating that "as requested the service booking had been cancelled". I did not request the booking to be cancelled and there was no reason provided as to why the service had been cancelled. Maybe there was an overbooking but no reason. I tried to call and every time I went through to the service department (during office hours) no one answered and the phone rung until it disconnected. I tried several times and it did the same thing. I then called the sales department as they would take calls to sell and get commission. I actually got a person who took a message and said they were going to escalate it to the service department, the service department manager and the dealer principal. I would definitely get a call back that day from one of them...

Nope, 2 weeks later and I haven't get a call back from them. My car is going to have it's service at a rival tomorrow. I will not be trying to contact JCB Medway for a service again.

We've been sold a faulty 4 x 4 driving mode Nissan truck Navarra. We did not know this issue, until we tried the 4x4 mode. Not expert in claims handling, they promised for the after care insurance warranty service but never happened, they did not replace the OSF DRIVESHAFT. They sold the vehicle to us, without checking diagnostics if the the vehicle is road worthy.
Breach of the Consumer Act 2015.
Its a horrible experience, they are not honest.

Purchased a new Cupra Leon Estate VZ3, from JCB Group,Cupra Crawley, I received a truly outstanding level of service from David Borruso, his level of brand knowledge is incredible, such a nice people person, I was introduced to the sales manager Sat Krishnakumar he was equally genuine, and a real asset to the JCB Group, he gave a very fair p/x price. I traveled 100 miles for my new car, you should too, for anything Cupra speak to David Borruso at JCB Group Cupra Crawley, he’s the best salesman I’ve dealt with in 40 years, thanks David!

I would just like to thank Matthew from Renault Canterbury for his service when purchasing our new car

Very disappointed with the couldn't-care-less attitude of customer service at Ashford. iD3 with headlights stuck on and told that it would be 5 weeks before anyone could look at it. Lack of diagnostic engineers, supposedly, yet I could book a service within 2 days. Not sure how they can service an electric car without any kind of diagnostics. VW Maidstone very helpful and booked it in next day.

I bought an ex-demo Leon on Nov 25. I resented paying a £199 admin charge for things that were not done eg history check on their own car.
I noticed that retaining screws for wheel arch trim were missing and, in spite of contacting them 3 times, I am still waiting.
It seems that once they have your money their interest is ended.

Update - at the 4th time of asking I finally found a helpful person in the Parts Dept who sorted it quickly.

Bought an Alpine A290 from JCB at Canterbury. Dan did the handover and was excellent. Nearly two hours of instruction and has since contacted me to check if I'd forgotten anything! Thanks for all the patience Dan.
Note Alpine were very late in delivering the vehicle but JCB did keep me informed as delivery is out of their control.

I was extremely disappointed with the level of service I received at JCB-Kia Bromley during my vehicle’s first annual service.  
My appointment was booked a month in advance, with the assurance that a loan vehicle would be available. The day before, David from the service centre called to confirm the booking and was courteous, professional, and helpful a positive start that unfortunately did not reflect the experience that followed.  
On arrival, I was greeted by Ms Claire Crawford. Initially, she seemed pleasant and assured me I would be contacted once my vehicle was ready. However, when I returned later in the day, I witnessed that my vehicle had been moved and washed, and I assumed it was ready for collection. 
After waiting for some time, I approached Ms Crawford, who became visibly stressed and then shockingly aggressive. She yelled at me, demanding to know “who told you to come back before I called you,” and when returning the loan car keys, she pushed them into my hand in a manner that was both unprofessional and unacceptable.  
When I raised this with the Service Manager, Mr Craig Sutherland, he apologised and explained that Ms Crawford was under pressure due to staff shortages. While I appreciate the challenges of a busy workplace, this does not excuse hostile behaviour towards customers.  
The entire experience left me feeling disrespected and unwelcome. I will not be returning to Kia Bromley and cannot recommend this service centre to others.  

I purchased an ex demonstrator cupra from JCB . The service was exemplary from the beginning of the buying experience , reserving the vehicle , paying deposit to collection . On arrival at the showroom I was shown all the controls on the vehicle before driving away a very happy customer experience

I've been using this garage for years and I always have a great experience. Recently I took my car for an MOT and Service where I was greeted with a smile and was made to feel very welcome. Excellent service by the team and Sapphire answered all the questions I had regarding the works carried out.

Took my Kia Sportage for a service at Bromley Kia ( Beckenham) it is a replacement car as mine was stolen. So it had a complete health check before we bought it. Thought I would take it for a service at a reputable dealer. When I came to collect it I was told it needed new brake pads & discs at a cost in the region of £400. I was shocked as surely this would’ve been flagged up on the health check? When I said I wanted to talk to my husband about it, they made me sign a waiver before I left, really emphasising that I drove it at my own risk & trying to scare me!
I called my local garage who said to bring it in for a free check, there was nothing wrong with my brakes!! In fact it’s just had an MOT 9 months later & only an advisory now to change pads!
I’ve left it this long to review as I waited til the warranty ran out, so I knew I’d never have to go back there!
I think it’s terrible behaviour! If I’d been elderly, vulnerable or more trusting I would’ve been scammed for a lot of money!! Disgusting & shameful, avoid this service department at all costs!

From someone who works in the industry, and has been a Sales Executive at a VW group dealership, their customer service
is shameful.

I purchased my Cupra Formentor from Scott at the Cupra-Skoda dealership in Crawley back in December 2024. After collection I realised that I had not been provided with an inflation kit. As the car does not have a spare, this is vital in case I received a puncture. I therefore contacted Scott to request that one be sent out as I do not live local to the dealership. After being assured one would be sent, I had to chase multiple times before anything actually arrived, and then when it did all I received was the electric pump, and not the tyre sealant. In the event of a puncture this would be effectively useless. I therefore explained what had happened to Scott, and was told that the sealant would be sent out. Again I had to chase multiple times, and stopped receiving responses to my emails. Of course, I then got a nail in my tyre, and without the sealant I was not able to drive my car. I again emailed Scott with photos showing how urgent the issue had become, and did get a response, and an assurance that the sealant was being sent out. When it arrived, it was just a second electric pump, still with no sealant! I now had 2 pumps with nothing to seal a hole in the tyre. At this point Scott completely stopped replying to me emails, and I have had to speak to his colleagues instead (Simon and Chris) who despite their initial willingness to help, have not resolved the issue and have since also ignored my emails.

I have been respectful and as patient as possible throughout. Having worked in the industry, and in a dealership sales role, I know these things are not always straight forward, however the lack of communication and inability to solve an issue that has now been going on for 10 months, is frankly absurd! I have requested multiple times to speak with a manager, only to be told that none are available, and when asking for a call back from one, I have again been ignored.

It is shocking how poor their post-purchase customer service has been, and it does genuinely make you feel like once they have secured your business they want nothing more to do with you, a popular stereotype in the industry and they do nothing to disproveo.

The guys did a great job on creating the ideal van for me. Nothing was to much trouble for them, Jamie and Lee have a great product knowledge - hope to deal with you again. Cheers

I bought a new Kodiaq from JCB Skoda Crawley Down, I placed the order and paid the deposit, it was my car. When I picked up the car they had registered it to my husband, the salesman said “don’t worry we will get that changed”. Months later I still hadn’t received the corrected V5, I contacted my salesman and I was told it had been done and they would look into it. It turned out they hadn’t done anything and when I chased they hurriedly sent the request to change. The DVLA said they couldn’t make the change because it was for the same name. JCB Skoda Crawley Down applied to change the name into my husbands name, again. The only way to change it now was for me to become a 2nd keeper. JCB Skoda Crawley Down wouldn’t accept any responsibility and denied devaluing my car but as a gesture of goodwill (denying all responsibility) they offered £250. I refused to accept their offer and they tried to tell me it was no big deal. I still get all the Skoda emails sent to my email address but addressed to my husband.
This is the 21st century and I do have the right to have my car registered in my name. Avoid this dealer at all costs they are the worst.

Could not speak highly enough of the service department , the booking service is very quick and easy and everyone I have met has been polite and courteous. Special mention to Chris and Steve for going over and above ,I will be back again .

I picked up last weekend my New CUPRA Ateca VZ3 from JCB Crawley. The whole experience was fantastic from start to finish. Simon was very friendly and helpful, gave me a great price for my part ex and did a cracking deal on my new car. Unfortunately Simon wasn’t available on handover day so Chris handover the car to me and he was just as friendly and helpful as Simon. The whole experience was fantastic from start to finish. This is the first car I bought from JCB Crawley and it won’t be my last. Next year I’m looking to get a new car for my wife and the first port of call will definitely be JCB.

Absolutely shocking customer service. Do not buy from this company. I have had nothing but problems for a year and a half with my vehicle. The same issue had occurred 4 times now and I have now been told they will not help me anymore. If you want nothing but hassle trying to contact them and get no communication from them while they have your vehicle for months at a time this is the place for you. I will be taking my business elsewhere and will never buy from them again or recommend it at all. AVOID AVOID AVOID!