JCB Group Avis 

Paul Norton ashford Dacia … what can I say apart from an absolute fantastic gentleman!!! I’ve never purchased a new car before and he makes you feel like a truly valued customer, my partner has purchased a new duster from him too , he’s a no nonsense gent who doesn’t give you the usual sales patter if you’re looking for a new Dacia ask for Paul Norton at Dacia ashford even if you’re not local trust me Paul’s your chap . Oh and ever after you have purchased a car he’s always there for you too !!! A unicorn in the motoring world 🤩🤩🤩🤩🤩

The service support at JCB VW Medway is outstanding. And the team so helpful, friendly and knowledgeable.
Bought my ID3 there because of the clued up sales team. Happy to let me take a couple of test drives; better part ex than rivals (without the need for ‘sales games’). Likewise on the ID3 price.
Now, 5 years later, way out of warranty, an instant fix, when I turn up unannounced, with my key fobs having somehow both unpaired themselves from the car. One cup of coffee later, I’m on my way. No charge either, for a regular customer.
Outstanding support. Car’s great too.

I recently brought a polo r line from here, and the lady Charlotte that sold me this car, was so helpful and nice, reassured me on everything I wanted to know and couldn’t be more happy with my purchase!!

I’m extremely disappointed with my experience at JCB Cupra Medway. I purchased a brand-new vehicle, and the dealership made an admin error by registering the car in my name (which was spelt incorrectly) instead of my wife's, despite clear instructions. This mistake has now forced me to go through the DVLA to correct the logbook—adding an unnecessary keeper to the vehicle and ultimately devaluing it.
What’s worse is the complete lack of accountability. I’ve been repeatedly ignored by the salesman, Sam Farmer, and even the DVLA’s attempts to contact the dealership have been met with silence. This isn’t just poor service—it’s outright ignorance.
My wife and I feel utterly disregarded. A simple admin error has turned into a costly and frustrating ordeal, exasperated by the dealership’s refusal to engage or resolve the issue. If this is how JCB Cupra treats its customers post-sale, I’d strongly urge others to think twice before trusting them with your business.

Excellent service from Chris Loveys at Sittingbourne. From start to finish in buying a new Buzz he was most informative and helpful. I could not recommend more highly.

I think they may have closed, phone just rings, we have been waiting for a call back for 6 weeks no reply

Had a booking for service of my V Z3 ABT in July .Have to say customer service was on point,nice area to wait with coffee,charging & wifi. Asked if I wanted the car cleaned which they also did a 1st class job on before handing over.

The rudest receptionist ever . Banned disabled people who need a disabled parking bay . Service manager does not want disabled people who have a blue badge . Because they have there new cars in disabled bays and won’t move them .Got pulled into office and interviewed alone refused to accept witness customer . Feeler bullied and abused by staff . Do not use if you are disabled

Very poor experience yesterday.

Upon arrival, we noticed it was chaos. It was impossible to park, with almost all of the "customer parking" taken up with inventory.

I eventually parked my car at the front of the showroom, in a small slither of available space. Immediately, a belligerent man in a white shirt and enough hair product to be deemed a fire-hazard appeared and remonstrated I move. "Hi, move your car to customer parking". No polite introduction or "do you mind" or even understanding that there wasn't really anywhere to park. Just an aggressive and rudely delivered "move". Not a great start.

I explained how no parking was available, and we had already driven around the entire lot to find somewhere, to which he countered "yes, just go over there" and pointed back to the fully occupied customer parking. He knew there were no spaces, but he didn't care.

I replied that "we will take our business elsewhere", to which he replied "yeah, sure, fine".

We are cash buyers. I was in my RS4 Avant. We were not window shoppers. My wife wanted to consider a Skoda, as she feels the XC90 and X5 are too big. They are decent motors, but this dealership is clearly doing so well they can be rude to potential customers.

We will find another Skoda dealership. If they are this arrogant and confrontational in presales, can you imagine how awful they will be when you need the service desk?

Attempted to visit showroom to follow up on car enquiry. Later conversation with sales manager and I was spoken to very rudely and it was made clear that walk ins were not welcome. Rubbish sales service.

DON’T BUY A VEHICLE FROM THE JCB GROUP

This company just tells lies after lies to sell vehicles and won’t admit the vehicle has issues even tho they confirmed it needs New engine.
I have to fill up the oil every 600-700 miles.
I paid out for an Independent inspection report because the burden of proof became mine because they refused my rejection of the vehicle. the inspection stated that vehicle was faulty at the time of purchase they haven’t even responded to this report.
I then get an email from Stephen George Group Operations Director stating that I choose to buy a second hand vehicle that had done 45,000 miles and was 6 years old what do I expect ( thats why I purchased it from an approved Volkswagen dealer) he then lies to VW Comercial customer service telling them the fault didn’t occur until after I had driven the vehicle 10,000mile this was another lie.
I purchased the vehicle on the 15/2/24 after I was assured by the son of the JCB Group Jacob Bischoff that the MOT advisory’s had been done (Via email) new Rear Pads & Discs, windscreen repair and that the master Technician had said the rear main oil leak was minor (all these needed doing after 12/4/24 after being told they couldn’t look at the vehicle any sooner.
Engine management light on, new EGR, new Rear pads & Discs, front main oil seal, 3 new windscreens, 2 new wing mirrors, heater Arm, new drive shaft and now need new engine that Stephen George is refusing to admit it had an issue as I’m still driving it (only because I keep filling it back up with oil) he still says it’s fit for purpose?
I reported the oil burning smell on the 11/3/24 driven less than 800 miles.
I have been fighting to reject this vehicle since 10/4/2024.
They then supposedly repaired all the issues with the vehicle.
Windscreen still not working, oil burning smell reported again 1/5/24.
Engine management light back on EGR needed flushing again.
New Engine, DPF & CAT required
VW Customer After care have agreed to pay 70% (so admission of the fault) But Stephen George Group Operations Director has blocked the repair after receiving a phone call from the Ashford branch giving it the go ahead up Steps Stephen George again blocking the repair stating I’m responsibly for the other 30% (£3056 + VAT) but he still insist the vehicle is fit for purpose because it’s still being driven due to the fact I am filling it up with oil supplied but them.

Please Note the company has given me no other option than to start putting negative reviews as I have given them every chance to resolve this issue

I bought a van from Jacob at Euro commercials at Ashford orbital when I was buying the van he couldn’t do enough for me after money had changed hands it was a different story on doing the deal there was a few things that needed doing
1 wipers needed replacing ( how did it pass mot) as they weren’t done
2 the rear brakes needed replacing they were done
3 oil change service ( which was allegedly done )
The low oil light came on after 400 miles and went off when I topped it up but no sign of a leak on my drive
Other things wrong
The jack and wheel brace was missing
The engine compartment looked as if it had been in a war zone
They have replaced the jack
They have cleaned the engine compartment
They have replaced the wipers after 2 attempts
The engine oil is still a mystery as there is no sign of leak
I had to take time out of my job to get these problems sorted with no apologies from Jacob and has made me feel as if I’m moaning for moanings sake

If you are going to buy a van from him think twice

Total waste of time.
Used their PX valuation (value my car) to work a deal on a car they are selling.
My PX is absolutely immaculate and unmarked having done only 6000 miles and 2 years old….but when it came to tying down the deal, they offered over £2000 less for my PX……The valuation tool they use is a total con……gives false values to lure you in, hoping you will fall in love with the car you are looking to buy….then they suddenly change the goalposts and knock £2000 off the valuation. As I say, my trade in car is totally as new, no reason as to why they massively cut the PX value……when I questioned why, I was ignored……surprise, surprise.
Give them a swerve unless you want to feel ripped off.

After several years of servicing my Kia e-Niro at JCB Group Northfleet, I’ve finally had enough — and this latest experience was the final straw.

I brought my vehicle in for a 90,000-mile service, expecting professional care in line with Kia’s own service schedule. To my disbelief, I discovered that the pollen (cabin) filter hadn't been changed, despite it being over 10,000 miles overdue — a basic item that should have been flagged or replaced without question, especially for a car used commercially (Uber).

No one mentioned it beforehand, no one explained why it wasn’t done, and had I not checked myself, I would’ve assumed it had been handled as part of the service. This kind of oversight — or worse, corner-cutting — is unacceptable from a dealership that’s supposed to represent quality and reliability.

Ironically, the only consistently professional part of this entire operation is Bal at the service desk — a genuinely helpful, courteous, and efficient person who treats customers with respect and clarity every single time I visit. If the rest of the team operated with even half her care and professionalism, I wouldn’t be writing this.

But as it stands: I will not be using JCB Group Northfleet again. I suggest others think carefully before trusting them with their vehicles. Poor attention to detail, failure to follow basic service protocols, and a complete lack of proactive customer care — it’s not just disappointing, it’s dangerous.

I walked in today at JCB VW Ashford as during my journey to work my back number plate must have fell off while I was driving as I noticed when I reached my office the plate was no longer there. When I came to the branch I was greeted straight away from the receptionist who I explained my situation and she gone straight to check if we can get that sorted. Graham Gordon who was the person I dealt with , was extremely helpful as well as I had to explain that the car is a lease car and the only document I had with me was a letter from the lease company stating that the car is lease by my employer through the leasing company (It was stating the registration number of the car ) and along with my ID was sufficient to issue and install new plates and screw them this time rather than stick them as the one I lost was because it was lost its stickiness. I would like to thank you both so much for all your help and assistance of rectifying the issue really fast and that you are both a great asset to JCB group.

Terrible company never use them. We have a VW IDbuzz in for service firstly it wasnt washed or hoovered they used the excuse of hosepipe ban whilst there was cars and vans being washed on the site!! It also wasn’t hoovered what’s the excuse for that, and they couldn’t find the car. They found a slit in the tyre but didn’t bother informing me which now means another trip back to another garage and me having to drive it with a slit in the tyre.

Total back street garage vibes and shoddy customer care. Keep away

JCB SEAT Crawley.
Where do I start, they have had my car for over a month for a minor service, oil and brake fluid change, investigate EML light (LAMBDA sensor needed replacing) and replace air con compressor.

Three weeks later and £2100 paid, I picked up the car for it to brake down 250m from leaving the garage.

No call back, no explanation nothing. Until I called the garage to be told they had found another fault, this time with the ECU.

The fault appeared after the air conditioning wiring was checked and the compressor was fitted…but apparently the ECU was faulty all the time. Strange as it was fine when I drove the car to the garage and this was not picked up when they ran the EML light fault or when they test drove the car prior to collection!
So that will be another £1000…£3000+ and still counting.

I thought going to a manufacturer’s dealership would result in a level of competence and professionalism.

How very wrong was I!

Please do the right thing and avoid this service department at all costs.

On the 8th July, My Dacia Sandero went in for its MOT, to be later told that it failed on emssions. They needed to investigate the problem. Nearly 2 weeks later I hadnt heard anything from them or what is happening with my car. I had to phone them to be told that my car is now ready to collect, it will cost £554.39. I said when was I going to get a call to say that my vehicle was ready. The lady on the service said in an hour. This isnt good enough, neither very good customer service, to be left 2 weeks without notifying you on whats happening about your car. Even though I bought my from them less than 2 years ago, I am not happy with the way I have been treated with this MOT experience and I would not recommend them.

This morning my new Kia EV3 was delivered to my home address by the salesman, as he wanted to be sure I really understood all the technology within the car.
The salesman names is Ozzie Osman who works for the JCB group @ Ebbsfleet From the very first call Ozzie has been so helpful I felt I needed to let it be known that it was his attitude and approach that secured the order.
The car, in many ways is better than my previous two Tesla’s.
I am still getting used to it but first impressions are very favourable.
Thank you Ossie for looking after me so well.
Phil B