JCB Group Avis 

Owen was an absolute pleasure to help me sort a new car for me. Wasn’t pushy. Listened to what I wanted. Friendly and so easy going. It was nice to have someone that didn’t rush and didn’t push me to do anything, I didn’t want to do. A huge asset to the team. Thank you Owen. Keep up the hard work.

i went there to buy a van and met Jake, top man 4 days later driving out with van no problems, cheers

Jake top bloke great service, kept updated on a regular basis purchase of vehicle went through very smooth no complaints at all. Great customer service

avoid Ebbsfleet kia service department, The service manager Chris is unhelpful and full of self importance.
Should not be a Kia dealer.

We had a vehicle recovered to KIA EBBSFLEET JCB after weeks of going backwards and forwards getting the appropriate service history for a warranty claim that was eventually refused ,and the quoted £9000 to replace the engine at our expense, I was not convinced that it needed a new engine I asked for a full report and was told it would be £300 which I agreed to pay , the service manager Chris called me and said not to waste my money in his experience of 35 yrs in the industry he said a new engine was required, I then had the vehicle collected by a recovery agent taken to J J autos in west malling KENT who inspected the Kia Sportage, THEY REPLACED A SET OF SPARK PLUGS AND A COIL PACK and the car was as good as new , I have been driving the car now and covered over a thousand miles without missing a beat. The invoice was less than £200 from JJ s in king street. lesson learned do not trust JCB in any way shape or form. Trying to cheat us out of £9000 for a £200 repair .

Visiting UK from germany, VW Passat recent model. Flat battery (while in Tunbridge Wells approx 1.5m from JCB garage). Nobody available to exchange the battery at my residence. Was told that "if I can find somebody to tow the car it will take approx 2 working days to get the battery as no stock and then most likely another 3 working days until it can be fitted". so much for VW mobility guarantee.

I bought my Cupra Leon from JCB group in Crawley. From day the sales person was not that helpful & it was as if she was doing me a favour. I asked straight away about choosing a number plate but this fell on deaf ears. I kept asking about the delivery time of the car but was told its on a boat, then it wasn't on a boat then it was & suddenly turned up at the dealership.The customer service is absolutely appalling. I have had to chase them up on updates regarding delivery. My sales contact didn't seem at all interested in making the sales experience good & also failed to keep an arranged phone appointment & I am still waiting 4 days later, plus no apology. I was promised a key ring for my car over a week ago but nothing has turned up.It just seems that once they have made the sale they couldn't give a sh't. I would not recommend this dealership at all.

Currently sat in Canterbury jcb waiting on service. 2 hours and no one asked if would like a drink or help with anything. I’ve emailed and called 6 times about the new Bigster..so you’d think they would want to chat. 5 people have walked in looking and no one went to see if they were ok or required help, but the sales guys have stood having a chat for 45 min no problems

Was in yesterday with a minor warranty issue. Peter and Toby were super helpful, did what they could to improve the issue and are ordering parts for a permanent fix. Overall I’ve had a few issues with a used van but Eurovans have been helpful with fixes and loaners when needed. I can see reviews can be mixed but so far my experience has been very positive.

They will rip you off by charging £144/hour. Don’t go and avoid at all costs.

JCB Group provides a mixed experience. Some staff are helpful and friendly, but issues like poor communication, delays, and unfulfilled promises tarnish the service. Buying a vehicle may result in problems, from incorrect specifications to unexpected costs. While certain staff show effort, the overall customer service falls short. Improvements are definitely needed.

Purchased a Cupra Terramar from JCB Ashford. I found Sade & Darrel really pleasant and friendly. I also managed to secure a really great deal at 1st attempt without any of the usual dealer haggling. Not local to me but worth the journey (and they even offered to pick me up at station).

Service department is a total scam. They lead you on whilst scalping you for increasing amounts of money and fix nothing. Plus had cash go missing from my vehicle on 3 separate occasions.

Booked a service for ID3 giving a months notice, took car in to be told before they had looked at it that it would need to be booked in again for 2 days for an update. I asked why they couldn't have let me know before as I could have got the service and update done in one visit rather than 2? I was told they only get the paperwork in the morning. Not very pro active for both the customer nor the workshop. Room for improvement, plus they dont clean the cars anymore, which was a nice touch

Routine minor service on t-roc at Tunbridge wells- car not washed or valeted and over charged for wiper blades

We had a recall letter for our KIA took it to KIA Ebbsfleet, receptionist Carley was a ray of sunshine, so helpful and such a cheerful person.
Our car was dealt with straight away so we didn’t have to make an appointment to bring it back.
A big thank you to the staff and especially SMILEY CARLEY 😄

I took my Cupra Born into JCB Volkswagon Medway in Gillingham on Jan 29th 2025 who investigated what for me was worrying suspension noise. Its a trek for me from Essex via the Dartford crossing but the visit was very reassuring. The staff could honestly not have been more helpful. Reception and Service reception, Charlotte, arranged at short notice a test drive for me with a technician.
Adam, the technician, was so very helpful and went the extra mile to check the car out for me on the ramps which provided the reassurance that I needed that the car was safe to drive.
Considering this was all turned around for me at very short notice I felt compelled to write this review in recognition of the great service I received . Well done JCB VW Medway *****

FIVE STARS for RAINHAM JCB group with a special shout out to Gary who is a great asset to the team there - he has gone above and beyond getting the issues with my new car purchase sorted. Due to all the staff great customer service I would definitely purchase from them again, even though I’ve had car issues, how they have dealt with everything gives me full confidence of going to back to them in the future. Overall A really good dealership to buy from.

Sade has been a really nice person to deal with. She was patient and understanding throughout our many questions regarding the car we had in mind and prompt to answer queries as detailed as she could. Ultimately she is an asset to the JCB Group.

Sade was excellent,extremely helpful and guided me through the purchase of my new car. She is a credit to the company !