JCB Group Avis 

Where do I begin....
After months of searching and pondering over purchasing a brand new Seat from JCB Ashford we finally took the plunge.
All through this we'd had been dealing with a delightfully pleasant and polite and, most importantly, extremely patient salesperson, Sadé Kennedy. At no time was there any pressure from either herself or her manager.
Some weeks after placing the order my medical circumstances changed, we were in a position where, with a heavy heart, we had to unfortunately cancel the order and were even prepared to loose our deposit. Much to our relief and without any question they refunded this in full.
Dealing with Sadé and JCB has not been a typical main dealer experience. It was certainly very personalised.I would advise anyone looking for a new or 2nd hand vehicle to look in on JCB, they've got lots of mouth watering vehicles and an excellent coffee machine!!

Impressed by Mark Vousden (at JCB Kia Ebbsfleet), who was patient and polite explaining everything about the vehicle and general car buying experience to my nervous daughter buying her first car (a used Kia Picanto)

I purchased a new VW Tiguan from JCB Volkswagen Gillingham. From day one there was an issue with the manual gearbox. A loud whine in 2nd gear.
I was deeply disappointed and concerned with the dismissive and unhelpful attitude of the service department and the after sales manager when this fault was brought to their attention. To use the phase “ it’s a characteristic of the model” is of little comfort to a previously loyal customer.
I even had an independent vehicle inspection carried out by a company recommended by the AA, whose detailed written report confirmed an issue with the gearbox. When presented to JCB the report was dismissed out of hand. That was their final word on the matter.
I would give this dealership a ZERO star rating if I could.
Once they have sold you the vehicle they just abandon you. I will never deal with or recommend any JCB owned garages in the future. The worst dealer that I have ever dealt with.

Very Poor, unhelpful and deliberately misleading service from JCB in Ebbsfleet. I would ask anyone wishing to use their servicing and MOT facilities to be extremely cautious. Parts of my car were identified as MOT fails when they were not a fail and astronomical labour charges quoted, when this was questioned staff were rude and unhelpful. It would appear that the service they offer is merely a means to inflate costs and create concern for the car owner . Will never use again .

Visited today for 10,000 mile service. As always, absolutely brilliant and helpful staff team. JCB Ashford has been my choice of local VW dealer for some years now. Pleasure to do business with them.

Very disappointed in JCB Renault. A year ago we took our Scenic for a service. The very next time we used the car we got warnings on the dashboard saying STOP and the car was off the road for a week as JCB couldn't find the time to address the issue until then. As part of the service we asked them to look into an issue with the handbrake locking when we tried to reverse when it was parked. They couldn't find the issue.

A year later we took it for its service again and, again, asked them to look at this issue. They found a leak which they said probably had been happening for a while, which wasn’t a surprise as we had raised it the year before and the issue kept happening. What was a surprise was that the works cost us nearly £3,000 and the car was off the road for another 6 weeks. When I asked why they hadn't spotted the issue the previous year we got no apology or discount because “we had authorised the work to be done”. So approving for work to be done immediately exonerates JCB from any mistakes on their part.

For context, we moved to Kent 2 years ago having been very satisfied using the same Renault dealer at our old home for 25 years.

Paul here from RAC , I’ve just mended a Kia with a fix from Gary the workshop foreman. Carly on reception was an absolute legend ,and put me through to the workshop. The fix has saved an awful lot of hassle. It was a car for a wheelchair user, no loan car needed,and the dealer didn’t have to work on it,speeding up everybody elses repairs .Everybody is now super happy and all the result of Gary taking the time out to help me . Total legend . And Carly , well she’s just an absolute superstar . 11/10 . Why aren’t other car dealers like this ?

Honest and fair salesman, nice used car at a good price. Whole process easy and pleasurable.
Salesman Terry Miller very helpful and nice to deal with.
Would recommend without hesitation.
Some of the reviews here seem very harsh, I would be critical if necessary, but we were genuinely very happy with the service, Terry couldn't have been more helpful.

Not happy with my experience -- first time use of the garage and will be the last. The video inspection clip was unintelligible due to background workshop noise, the health checklist was not completed properly.
The 37.5k full service was completed in 1 hour and 10 minutes -- and I was charged just short of £380. I had asked (and the estimate pre service supposedly included it) for the brake fluid to be replaced. This does not appear to have been done.
No service wash or valet

Service department rarely answers the phone … they've had my Zoe twice now as the reversing camera doesn’t work .. I picked it up yesterday after the repair and the camera still doesn’t work this morning!!

My Honda Jazz had a major fault and went into my nearest authorised Honda repairer at JCB Ashford over 4 weeks ago. They were unable to look at it for 2 weeks. Since then Honda have agreed to pay for the repair but it is still not done. In the meantime I am paying out for car hire because JCB Ashford don’t provide a courtesy car. They don’t have the capacity to deal with unscheduled repairs and shouldn’t be authorised repairers. I am being “fitted in” around booked services. I have tried to contact head office but my contact form was ignored and a promised return phone call never happened. I will never have anything to do with this company again if I can help it which is a shame as their engineers are very good. The service used to be good too when it was just Honda; I have been a customer there for over 15 years. Never again.

Renault Ashford Dealership..

Simply amazing service from the sales and service departments..

I'm only too pleased to offer my recommendations, the staff offered a warm welcome with outstanding customer service..

Elise from the sales team really went above and beyond to make sure I left with a much better understanding of our next purchase..

Renault Ashford Lies upon lies! false promises! And just should be utterly ashamed of them selves as it’s diabolical how they treat motability customers it’s sickening holding their money back, especially considering we are all in a crisis of a cost of living and struggling real hard at the moment, the fact they think they can control someone’s life by holding their funds is I thought illegal just because they don’t want to bend so they move the goal posts to help their agenda if not giving in and paying back somebody’s deposit! That’s really how to treat a severely disabled and mentally poorly ptsd bipolar bpd! Never mind anxiety is really going in on me! Hope they can sleep well disgusting customer service! If I don’t get my deposit back I will be going to Kent online as it’s not right others should know to be careful

Absolutely useless, took our car in that we purchased under the approved VW scheme. Had a couple of issues, so we booked the car into JCB Ashford. Dropped it in the morning snd left it all day, we returned at 4.30 to pick the car up to find they hadn't even looked at it. Then a mechanic rushed out asked us to drive him around and said he couldn't hear anything. So we left it, then approx 8 weeks later with the noise getting progressively worse we call JCB and asked them to check it out, with a intermittent fault on the passenger window. They asked for the car for two days and gave us a courtesy car. Well after being told JCB woukd keep us informed, we heard nothing for the two days. So we called them to find they hadn't actually looked at the car yet, so they extended the courtesy car and again said they would keep us informed. 6 days later! the phone rings and its JCB, we thought update incoming but how wrong were we. We had a lady telling us we had a fine for driving in a bus lane in the courtesy car, bearing in mind they have had our car for 6 days with no update. We politely explained to the lady that we picked the car up after work and the fine was earlier in the day. She hadn't even bothered checking this info. So whilst on the phone WE asked for an update, low and behold they still hadn't looked at our car but promised to look the next day. Well we finally got a call the very next day to say there is no fault with the window and the noise is normal. Totally rubbish, we collected the car and refused to pay the £180 just to look at the car. We are booking the car in elsewhere to get a full report and will be going from there. Once our warranty runs out JCB Vw or any other brand of car they sell will never see us again. Lesson learned, we were warned not to use them but didnt listen, please think twice before going to see JCB Ashford.

Absolutely fuming.

Brought a Cupra Formentor in March from Ashford JCB, was told it came with 2 years servicing, cupra connect, and a great after sales support!

Quickly found out that the cupra connect is an additional charge, despite the sales woman telling me ill get it free for first year.

Called to arrange a service, and they confirmed I had two services on the vehicle.. when finally getting through to book in, they changed their mind, and I apparently don't!... After 2 weeks of JCB Ashford apparently looking into the issue.. Darrel the sales manager has called to say that I definitely don't have a service plan.. "all I can say is sorry" is a pointless phrase I've heard 15 times in a 3 minute call.

Add that to no follow up when I called to explain the car keeps emergancy breaking all by it's self.. which I gave up on chasing and was going to speak to them when doing the service.

My experience of JCB Cupra in Ashford, is that they are actually worse than Big Motoring World. Something that seemed almost impossible.

I can not find a single positive comment to share.

I have just purchased a brand new Kodiaq from these people. My second brand new car from them. My wife also bought a brand new Karoq from them almost 3 years ago. Each of the three vehicles bought have had issues. The first I bought in 2021, brand new. Upon collection, it was damaged so had to wait 2 weeks for it to be repaired. My wife's car purchased in 2021 was delivered without the correct specification so was delayed 6 months. My new acquisition I took delivery of on 23rd September 2024 had problems with the electronics. I had it 2 days before I had to return it. I have been back on 3 occasions to see when I will get back my brand new vehicle, to be told, "I don't know. We are waiting for permission to repair it". Absolutely appalling service from these people. I complained through their website. Im still waiting to get a reply from them about my complaint. It seems once a sale is made, to hell with the customer. I will not be purchasing from these incompetent people again. I'd give zero stars if possible. Useless and lazy.

Took our Seat Tarraco to this dealer. They had the car for 2 days to fix an issue with the driver’s lock. Nothing but hassle.

Communication was poor, had to call them twice to find out what was happening. I was informed the car would be ready for collection at 4.30pm, just about to leave home to go and collect and get told its not ready. Got a call the next day advising that the car was now ready to collect. Upon collection the driver’s door now had a dent in it, and the inside of the driver’s door had been scratched where they had been working.

I spoke to the aftersales manager Steve, and he really could not care less. He said they have signs up saying they are not responsible for any damage caused while they have the car, which they do not, I took photos before leaving, nor is anything like this advised to you when you drop your car off with them. Steve could not provide a copy or point out one of these many policies which he claimed was on display.

So, to summarise, take your car to JCB Medway Volkswagen/Seat workshop with an issue to be fixed, have zero communication while they have your car, they will cause damage to it, deny it, and advise you that they are not responsible anyway and try and hide behind a policy they make up, hoping you will go away.

I have never met such a rude arrogant individual as the Aftersales manager working at JCB Volkswagen/Seat service dept, Medway. I asked for the CCTV to be checked, he refused. I pointed out I am making a formal request to see the CCTV and I will want to see it, since he insinuated that I caused the dent in my door. I asked for a copy of their subject access and privacy policy regarding the CCTV since nothing was on display, he could not produce this or show me one. He advised me to email him as he was too busy, and he had just paused a Teams meeting to see me. Walking to my car, and guess who walks outside the After Sales manager who had to get back to his important teams meeting that he had paused. How this company claim that they are a family orientated company, looking after their customers is beyond me. They really do not care.

Update - Having downloaded the camera footage from the car for the two days JCB Seat Medway had the car, it is clear they did not know it was recording whilst they had it. It is clear they do not look after your car while they have it, and it certainly makes interesting viewing, with sound. A copy of which will be sent to Seat UK.

Never ever buy from JCB Group - if customer service in Canterbury is anything to go by.

No updates on van unless pushed, Dealer Principal said would update after
Complaint - has he, No. Now Ignoring Renault UK.

5 weeks had van and no diagnosis - no faith they have the ability to fix let alone find fault.

Seriously DO NOT TOUCH!!

I recently purchased a Kia model car and was served by Mark Vousden at ebbsfleet Kia services. By far the best person to accommodate my new car experience and virtually smooth and fast with the process. Very Compassionate and supportive - thank you Mark!

Do not recommend! Appalling after sales and appalling service departments. Purchased car spring 2024. Car has been faulty since purchase with camera issues and adaptive cruise issues causing power loss. Has been back in 4-5 times to be fixed only to come back with the same problem. Collected my car yesterday after JCB Crawley had it for a month only to find the issue is still there. Phoned this morning and JCB Crawley have washed their hands of it and refused to do anything more despite it being purchased within group and within warranty. Stay well clear!! We will now go via the FO to get our money back for a car not fit for purpose!