JCB Group Avis 

Absolutely awful service once they have sold the van!
If you are lucky enough to get them to answer, then rest assured the service will get worse. I have tried so many times to make contact for so many reasons, and never once have they satisfied what is an easy going customer. Today for instance, on the forth attempt, someone answers, my van had broken down. Apparently, they aren't allowed to contact VW breakdown, i have too!! What they promised, was to send a direct contact number by text. Did they! of course they didn't. You should take note of this, you will see i have very little activity, understand you are missing basic expectations by miles. I have just purchased a new VW outside of my area, due to appalling service fron JCB at Ashford.

Terrible after-sales service.

I bought a used Dacia from the Canterbury branch recently. It has been back for warranty work three times so far, plus a visit to my local Dacia dealers when the car broke down. After a replacement clutch and flywheel, there were still issues with the car. I returned it last week for them to investigate, but I was told there was nothing wrong, despite the fact that I can tell there are still faults with the car.

I have been in contact with Dacia customer services several times to try and sort the problems out, but I’ve been informed that it’s just my word against theirs and they can’t help me. I suggested taking the car to my local independent garage for them to assess it, but I was informed that they wouldn’t accept their opinion.

I’m stuck with a shoddy car with no help offered. Seems like they don’t value their customers one bit.

Since buying from JCB Canterbury, the following issues have arisen:- no replies to any of my emails, apart from one. Very hard to contact them by phone. I had booked a courtesy car for one visit, but when I arrived they didn’t have one available.

I should have read the terrible feedback before I bought a car from them. I would have avoided going there. A bad experience from day one.

Great service from Bobby at jcb Seat Medway nothing too much bother for him and was very patient showing all the functions on the car before we drove away, with a follow-up call a couple of days after purchase To see if we needed to ask anything

I had a call from Max Montgomery to discuss my current PCP on a Sandero Stepway with a view to possibly changing my vehicle. We booked an appointment, in the interim I checked the Group website and identified a Duster which interested me.

When I went to Rainham, Max was most helpful, I'd bought my Stepway through him some 3 years ago so we were familiar with each other. He covered all of the relevant points well, made a reasonable offer on my current vehicle, and arrived at an acceptable deal on the Duster.
The process of obtaining finance and signing off on the PCP was straightforward and collection was just four days from start to finish. The new car is perfect for my needs and the purchase experience most enjoyable, thanks to Max. I'll certainly be going back once the time comes to change vehicles.

Arrived for service today, after text and e-mail reminders, only to find no courtesy car booked or available, total waste of 3 hrs - shame as also booked to see the new EV3 and buy 6 for new fleet, will source elsewhere - excuse no idea what has happened, strange way to run a dealership.

Jcb ashford were very friendly helpful with my problem with turbo Alice Newman (Service Advisor) kept me informed of the problems she went above and beyond to help me could not fault the service. And if Alice was not there Leigh Hanger ( Aftersales Manager) was there to keep me updated with how things were going. All in all was a very pleasant experience and will have no hesitate taking it back for any repairs needed in the future.

well would just like to say a massive thank you Paul Norton at Ashford jcb Renault he has been a star for my wife and I he has guiled us though the purchase of our new Renault astral and been by our side all the wat though my wife has dementia so a little harder to deal with than a normal customer but Paul was there for her ever step right to the end until her new car arrived we new we would have to wait a bit as the color she picked would mean a new delivery from the factory but Paul was again on the phone and giving us up dates week by week and when the car arrived he sat with us going though the what's and when of how best to use the amazing technology the car came with and yes for two 70 year-olds we did need he mass of knowledge about the car "thank you for that Paul" I would like to take this opportunity to tank all the staff at JCB Renault Ashford for looking after both my wife and myself and leading us down the path to the best car we have ever own thank you all

We ordered a new Renault captur was due 3-4 weeks later it came 2 weeks later and they couldn’t of helped more if they tried they was absolutely brilliant we ordered at rainham branch in Kent and Connor was our sales rep he was brilliant and even after picking the car up he has checked in twice since having the car highly recommend

Well after buying two cars from here and using these people for many years to service and maintain my vehicles I was very disappointed to find my car damaged when I collected it. It was in for some fault finding on the brakes.

I had just bought my car from another dealer and the wheels were freshly refurbished. I came to collect my car from JCB Medway to find a nice scuff on my wheel. Needless to say JCB Medway will not take responsibility for this and have said it was already present when the car arrived, this is not true and one of your technicians have damaged my car and will not take responsibility.

I won’t be back JCB Medway so you’ve lost mine and my family’s custom here due to your total lack of respect for your customers!

I was visiting family in Suffolk and, as I was about to leave to return to my home in Dartford, a warning signal appeared in my Kia Ceed. I was nowhere near a Kia outlet but was seen at a local garage where a fault was detected and, apparently, dealt with. However, on my way to Dartford the warning sign reappeared and I decided that I would go directly to Kia at Ebbsfleet. The problem was immediately understood and the necessary work was satisfactorily completed as a matter of urgency. Carley in the service department was particularly helpful and kept me fully aware of progress. Many thanks, Carley.

We were introduced to Anthony Potter,who told us everything we needed to know about buying a new T-ROC. He was extremely helpfull and guided us through the process. Very well done Anthony.

Trying to get car booked into service department for work they highlighted but just getting the run-around. Say they will phone back but don’t .

Just leased a car through the Canterbury branch. Yigal Hefetz was superb. Friendly, personable, knowledgeable and efficient. Couldn't have asked for better customer service

Just picked up my new motorbility car from jcb at Bailey service showroom from Grant, my son and I were treated so well from him from the choosing and collecting my car today, he was kind and helpful and everything was explained so well, even for me as I a bit slow, I recommend anyone to get their car from him and this showroom, they habks Grant for all your help

This company is shocking! The customer service is appalling. They DO NOT take liability for the pieces of rubbish they sell to customers. They become personal and try to intimidate you when challenged. Once they have your money their whole personalities change towards you. Avoid at all costs.

I took my Kia Soul into JCB Ebbsfleet for repair, after being advised Kia was the best place to have a diagnosis and parts repaired, due to DPF light being on and in limp mode, I was told I needed a new Turbo to fix the problem costing over £2k and so agreed to pay out to have my car back in working order. I collected my car and by the time I was home 20mins drive, the DPF Light was back on and so I returned it to them to be told it will cost another £2,100 to fix and their mechanic telling me my car is only worth £500 scrap after I had spent over £2k already to fix the issue. They are now acting dumb into knowing about the DPF in the first place although the light was on and apparently this is an obvious connection. Yet Ebbsfleet say they are experts but have ultimately leaving me in debt and with a car which is still in need of repair. Do not bother going to them as they will not take any accountability for wrong doing on their part and are incompetent. Kia just allow dealerships to use their logo and name to lure people in with the idea that they are going to a good place but you just cannot trust them whatsoever.

I would not recommend this car dealership to anyone. I had my van repaired here in August, and since then I have been dealing with a series of problems and frustrations.

First of all, the repair job was poorly done. The bumper started to unclip itself after a week, and the under tray fell off while I was driving. I contacted the service manager, Andy, by email to ask about the warranty and how to fix this issue, but I never got a reply from him.

Secondly, the customer service was terrible. I tried to call the garage multiple times, but they rarely answered the phone. I had to call 20 to 25 times in a row to get through to the reception. Then, I was told that the service manager and the branch manager were either in meetings or off that day, and that they would call me back. But they never did.

Thirdly, the staff were dishonest and unhelpful. I brought the van in when I was passing by, as they suggested, but I was met with lies and excuses. The salesperson told me that the workshop was closed on Saturdays, even though I could see the mechanics working inside. The receptionist told me that I came too close to closing time, even though it was still an hour before.

I have been in a never-ending cycle of calling, but I have not received any solution or compensation for their faulty repair and poor service. It has been 7 months since I first contacted them, and I still have a broken van. This is unacceptable and unprofessional.

I would advise anyone to avoid this car dealership at all costs. They are incompetent, rude, and dishonest. They do not care about their customers or their vehicles. They only care about taking your money and wasting your time. Do not trust them with your car or your business. You will regret it.

I'd give zero stars if i could. Bought a new vehicle from this lot in July 2023 and still waiting to get warranty issues sorted that were noted on the handover sheet plus more since that are known VW issues. Absolutely appalling customer service, ghost you if you have any issues despite VW Corporate's intervention and writing to their sales manager and MD. Wish I'd done some research on their reputation before I purchased as these issues seem common place.

Shambolic comms, zero ownership, pass the buck every time. Strongly avoid.

Contacted JCB Group to enquire about a VW Golf Estate they had in stock. Spoke to a gentleman called Sanj Paddan, he was excellent from start to finish. We needed a very quick turnaround from point of order to delivery and everything went very smoothly. Thank you Sanj for all your help!

We booked our company VW T5 in at Sittingbourne JCB for an MOT and service last week. They forgot to do the MOT, they carried out a service, changed the rear shock absorber and repair drivers door wing mirror. They charged £1965 for this work and their hourly rate was an astonishing £169/hour. Never going back there again and will not buy future VW's