The Little Green Sheep Avis 

We bought a Single Natural Junior Mattress in April 2024. We previously had the cot bed mattress so trusted that the single mattress would be good.
However when it arrived it was extremely firm/hard. We thought it may soften over time. However after 7 months of using it, it hasn’t soften. It’s still rock hard and extremely uncomfortable to lie on. It’s like lying on the floor.
My daughter has been complaining of back pain and hip pain which we have worked out was due to the mattress. (We have since changed the mattress to a more reputable brand!)

We are only reviewing this now as we wanted to give it enough time to ensure the mattress is fairly reviewed.

I’m not sure if it’s a faulty batch but cannot believe this is allowed to be sold!

Excellent customer service. We’re very happy with our wooden baby gym and they sorted out a small issue very quickly and were easy to deal with.

I bought a twist natural cot mattress from the little green sheep 2 years ago. My daughter barely slept in her cot so it’s had very light use and always been protected with a mattress protector. I have kept the mattress stored in the cot while waiting for my second baby to be born. I’ve recently checked the mattress and the underside (which has never been slept on) is covered in mould so the mattress will need to be thrown out. There’s no other mould or damp in my house. After doing some research I’ve discovered coconut fibre is notorious for mould growth. Extremely disappointed as I thought the natural fibres would be safer. I also recently bought a single mattress from this company so will be closely monitoring it.

What a great company to buy from… the products are amazing and great prices..
The Curved Wooden Baby Play Gym & Charms Set Giraffe was such a unique gift to buy!

Great quality products and quick delivery

Efficient communication and sorted my problem very quickly - amazing customer service and products, thank you

I bought a SnuzPod which is great but had a small issue with the mattress, I contacted customer services and they got back to me almost immediately to say they would ship a replacement. The replacement was great and baby sleeps really well in her crib! Really great service and good quality bed.

I ordered the 'fitted' sheet for the moses basket, costing £14.95 each. These are not fitted in the slightest and swamp the mattress, leaving a lot of excess fabric. On complaining I was just told to 'tuck it in', which is not acceptable given the price tag and that the product is advertised as specifically made for their basket mattress. Don't waste your money!

This company has been recommended previously, and this is the first time purchasing. The quality of the products was amazing, and the delivery was quick and efficient! The customer service were great too! I would definitely be recommending and ordering again!

Really disappointed with this company. AVOID AT ALL COSTS. This is supposed to be a company providing children and baby stuff so you’d think they cared about their customers. I’m a single mum and had to carry a single mattress up three flights of stairs on my own. I was covered in cuts and bruises and soo upset. The delivery man said that it wasn’t outside the door delivery but curb side delivery. I rang the company because I was obviously so upset and they said they would ring me back. It’s been nearly two weeks and I’ve heard nothing. YOU SHOULD BE ASHAMED!

1* Because I ordered on Tuesday BEFORE 1pm (Basically moday around 3pm) Which means my delivery should have been on Wednesday.

It is now Thursday end of day and I don't have the item I ordered.

Going through the negative reviews, it seems others have experienced the same.

What a pleasant surprise. This company has been absolutely amazing from start to finish.

Our baby arrived a lot earlier than expected and therefore I was in a rush to get out things together to have our home ready for them.

Upon ordering from the hospital theybwas an option for a neighbour to receive the parcel which was nice. However, upon my panic stage, I made a mistake and ordering the wrong size. Upon fixing the cot I realised and worrying this would be an issue. However, no.

I spoke with Demi, who was an absolute pleasure to speak too and even calmed my worries and allowed for me to have various other options to cater for me. Honestly, I left the conversation smiling and happy, from dreading it earlier on. Thank you Demi.

Although, john lewis sells items from this company and is know for customer service. I cannot recommend going direct to this company enough. I received faster delivery times, more options (return l, exchange) and even better levels of service. I will be sure to recommend to all amd anyone I know.

Great customer service from Demi. Had a query with an item recently received and a replacement was sent quickly and efficiently. Thank you

I had ordered a Moses basket a few months ago which had been stored at my mother in laws, when we brought it home there was no screws to build it up so I emailed and got a very quick response from Demi, she arranged to send a new set of screws out! Thank you

I couldn’t be more impressed with the level of customer care received from Demi. I had a minor complaint which was resolved with an “above and beyond” approach. I didn’t expect the solution I received but as a result will be recommending this business to anyone I can. Thank you so much!

Very swift and helpful customer care from Demi

Contacted LGS following a product fault in a product I purchased from another retailer. Used the contact form on the website twice and had no reply. Noted from TrustPilot that customer service is very good, so I tried again via the chat function and got connected with Demi. I was pleased about this as Demi has several good reviews so I had faith in her resolving my issue. True to her great reputation, Demi resolved the issue immediately and organised a replacement to be sent out! Thanks so much :)

Excellent customer service from Demi - fast responses to emails about pram mattress protectors, helpful and kind representative. Mattress protectors are very soft and high quality.

The best customer service from Demi! Love my Little Green Sheep mattress, and bought another for someone else but had to return it because no longer required. So easy to do- just a quick call (no long wait) and Demi was so sunny and lovely and helpful! So grateful! Would definitely shop here again.

Really above and beyond.