What everyone needs when dealing with an advisor is efficiency, clarity and the capacity to solve an problem/issue which may have arisen. Not only did I receive that today, I also dealt with an adv... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
With the unreliability of the post these days, I was worried that I would miss out on a really good offer I had from The Pools, so I gave them a call on a free number provided and spoke to a very help... Voir plus
L'entreprise a répondu
I had a quiry, for a little i received, very informative, polite, pleasant manor,quiry sorted out very quickly, great,customer service.thanks
L'entreprise a répondu
The company has apparently voided the game for 16-18 Sept and then transposed the results for the 19th - 20th Sept onto the 16-18th Sept so the results page makes no sense. There is no reference to th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Since 1923, The Football Pools has been thrilling players with the chance to win life-changing prizes. As the original home of football betting and one of the UK’s longest-running games, we’ve paid out billions in winnings to millions of players. Now known simply as The Pools, we combine decades of trusted heritage with exciting modern games, there’s something for everyone, every day of the week. Join thousands of players who love our mix of skill, tradition and unbeatable value. Whether you’re playing for the nostalgia or the next big win, you’ll always find fair safe play, great offers and reliable service with The Pools.
Coordonnées de contact
Royaume-Uni
- Support@thepools.com
- www.thepools.com
Information importante
4,3
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent Service from Sharon very…
Excellent Service from Sharon very helpful. Thanks
17 mars 2026
Avis spontané
Réponse de The Pools
We're happy to hear that you found our service helpful, we will pass on the feedback to our Player Support Colleague Sharon. We appreciate you taking the time to leave us this great feedback.
First time playing
First time playing, seems like a good site with lots of games. Only down side is the time im waiting for my withdrawal. Due to this I probably won't play much.
16 mars 2026
Avis spontané
Réponse de The Pools
We appreciate your feedback and are glad you like our games. We're sorry about the withdrawal time and any inconvenience it caused. We aim to complete withdrawals within 48 hrs, although it is usually a lot sooner. Currently our average withdrawal processing time is within 3 hours of your request. Once your withdrawal has been processed it will usually appear in your bank account within a number of hours although it can take up to 2-5 working days, depending on your bank.
Réponse de The Pools
We're happy to hear that you found Karen in our Player Support Team so helpful. We appreciate your positive feedback and your time.
Great customer service
I had an issue with my free spins not being credited automatically, but Karen was really quick to resolve this on the online chat
16 mars 2026
Avis spontané
Réponse de The Pools
We're happy to hear that the issue with your free spins was resolved quickly through our Player Support Colleague Karen. We appreciate your feedback and are glad we could assist you!
Réponse de The Pools
Thanks for your positive reply Mark. We are glad you are enjoying our Casino games. Looking forward to you returning to play.
Good 👍thank you 😊
4 mars 2026
Réponse de The Pools
Thanks for your positive reply Martin. We are glad you are enjoying the service you received from our Player Support Team. Looking forward to you returning to play.
Great customer service
Great customer service. Denis dealt with my query extremely efficiently.
13 mars 2026
Avis spontané
Réponse de The Pools
We're happy to hear that our Player Support colleague Denis was helpful and efficient in addressing your needs. Thank you for sharing your positive experience with us.
Sharon was very understanding and…
Sharon was very understanding and sorted my query really quickly unfortunately as I didn't get the free bets I was expecting I can't give the pools a high score at this time
13 mars 2026
Réponse de The Pools
We appreciate your feedback and are glad the query was quickly sorted by Sharon. We're sorry the free bets weren't received as expected, impacting your rating.
Réponse de The Pools
We are happy to hear that our email replies were helpful and prompt from our Player Support Team. We appreciate your positive feedback!
LOIS dealt with my problem efficiently…
LOIS dealt with my problem efficiently and very quickly. Great service . Thank you
12 mars 2026
Avis spontané
Réponse de The Pools
We're happy to hear that Lois resolved your query quickly and efficiently. We appreciate you taking the time to leave us this great feedback.
Great chat with Denis.
11 mars 2026
Réponse de The Pools
We're glad you had a great experience with our player support agent, Denis. Thank you for your positive feedback; we appreciate it a lot.
Réponse de The Pools
We are so glad to hear that our player support team was helpful. Thank you for your positive feedback; we appreciate it.
Super fast response to my query with an…
Super fast response to my query with an explanation. Thank you Colette!
10 mars 2026
Avis spontané
Réponse de The Pools
We're happy to hear that our explanation from Colette was helpful and our response was fast! We appreciate you taking the time to leave us feedback.
Had a query
Had a query, contacted customer support, Sharon was the Player Support Agent who was very quick in responding giving me clear and direct instructions on the details I requested.
The fault lay with me.
Well done Sharon!
9 mars 2026
Réponse de The Pools
We're happy to hear that our support team provided you with quick and clear instructions. We appreciate your positive feedback and are glad we could assist you effectively. We will pass your comments on to Sharon Thank you!
The Pools tradition is safe
The Pools tradition is safe in your and your staffs hands thank goodness
27 février 2026
Réponse de The Pools
We're so glad to hear that you feel this way! It means a lot to us that we're meeting your expectations for the Pools tradition.
I made a mistake while paying my pools…
I made a mistake while paying my pools renewal the person (Julie) turned my mistake and concern into a very swift easy and pleasant transaction nothing could be improved Julie and the transaction was excellent service
5 mars 2026
Réponse de The Pools
We're happy to hear that the renewal process was swift and pleasant, even with the initial mistake. We appreciate your positive feedback regarding the excellent service you received. We will be sure to pass your comments onto Julie Thank you!
Réponse de The Pools
We're happy to hear that our email communication was quick, courteous, and helpful. Thank you for your positive feedback; we appreciate it.
I had a good experience with your lady…
I had a good experience with your lady she was good at her job
2 mars 2026
Réponse de The Pools
We're glad you enjoyed your experience! It is wonderful to hear that our team member met your needs. We appreciate your feedback!
Great customer experience,advisor…
Great customer experience,advisor listened and explained all clearly
2 mars 2026
Réponse de The Pools
We're happy to hear that our advisor listened and explained everything clearly, leading to a great experience. Thank you for your positive feedback.
Although their have closed my account…
Although their have closed my account the team have been very helpful and treated me fairly in what was owed to me
2 mars 2026
Réponse de The Pools
We appreciate you sharing your experience. We're glad to hear that our team was helpful and fair while closing your account. Thank you for your positive feedback.
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