What everyone needs when dealing with an advisor is efficiency, clarity and the capacity to solve an problem/issue which may have arisen. Not only did I receive that today, I also dealt with an adv... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
With the unreliability of the post these days, I was worried that I would miss out on a really good offer I had from The Pools, so I gave them a call on a free number provided and spoke to a very help... Voir plus
L'entreprise a répondu
I had a quiry, for a little i received, very informative, polite, pleasant manor,quiry sorted out very quickly, great,customer service.thanks
L'entreprise a répondu
The company has apparently voided the game for 16-18 Sept and then transposed the results for the 19th - 20th Sept onto the 16-18th Sept so the results page makes no sense. There is no reference to th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Since 1923, The Football Pools has been thrilling players with the chance to win life-changing prizes. As the original home of football betting and one of the UK’s longest-running games, we’ve paid out billions in winnings to millions of players. Now known simply as The Pools, we combine decades of trusted heritage with exciting modern games, there’s something for everyone, every day of the week. Join thousands of players who love our mix of skill, tradition and unbeatable value. Whether you’re playing for the nostalgia or the next big win, you’ll always find fair safe play, great offers and reliable service with The Pools.
Coordonnées de contact
Royaume-Uni
- Support@thepools.com
- www.thepools.com
Information importante
4,3
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de The Pools
We're happy to hear that the email exchange was helpful when contacting the team. Thank you for your positive feedback; we appreciate it!
Réponse de The Pools
I appreciate the service you received was simple and easy. We are sorry to hear you cancelled your subscription, we would love you to return to play. Give us a call and we can see what we can do to support.
Dealt with a sensitive and emotive…
Dealt with a sensitive and emotive issue professionally and quickly
17 mars 2026
Réponse de The Pools
We appreciate your feedback and are happy to hear that we handled your sensitive issue professionally and efficiently by our Player Support Team. Thank you.
Réponse de The Pools
Thank you for your positive review, we are pleased to hear that you are happy with the service from our Player Support Team
Your colleague answered all my…
Your colleague answered all my questions to my complete satisfaction and completed my request entirely.
17 mars 2026
Réponse de The Pools
We're happy to hear that our colleague in Player Support was able to provide you with complete answers and complete your request to your satisfaction. We appreciate your positive feedback!
Quick and easy resolution!
For some reason, the two PoolsPicks freebets I had would not apply to live matches...
the agents I spoke with were, as usual, understanding and eager to help...
both issues were resolved within a day.
Many thanks!
22 mars 2026
Réponse de The Pools
We're happy to hear that our Player Support Team were helpful in resolving the freebets issue promptly. We appreciate your positive feedback and are glad the situation was resolved to your satisfaction. Many thanks!
Réponse de The Pools
Thank you for your positive review and feedback regarding the support you received from our Player Support Team.
Réponse de The Pools
We're so happy to hear that our colleague Karen was helpful and obliging. Thank you for taking the time to share your positive experience with us!
Friendly and helpful!
The Pools Support Team are always friendly and helpful. Karen is one of the 'non-robotic' members of the team who has answered my latest question promptly.
23 mars 2026
Avis spontané
Réponse de The Pools
We appreciate your kind words about our colleague Karen's helpfulness and friendliness. We're happy to hear that you received prompt and personal support. Thank you for your feedback!
I’m a big fan of the pools ever since…
I’m a big fan of the pools ever since my Mum won in 1960 and when I was old enough to play I have done it ever since not that I’ve even won a shilling so here’s to next week hopefully one day I will win for the sake of my kids and grandkids 🤪
14 mars 2026
Réponse de The Pools
We appreciate your long-time support and are delighted to hear of your history with us since your Mum's win in 1960! We acknowledge your dedication, and we wish you the best of luck in future games for you, your kids, and grandkids.
Playing one year on this website I have…
Playing one year on this website I have made so far 150 withdrawals and over grand deposits … absolutely scam ..
21 mars 2026
Avis spontané
Réponse de The Pools
Thanks for leaving a review, as a reminder your total deposits can be found when you log into your account to review. All of our games display their RTP (Return to Player) information, and every spin operates using a certified Random Number Generator. This means each result is completely random, fair, and not influenced by previous spins or player behaviour. We understand it can be frustrating when luck isn’t on your side, but we want you to feel confident that the games are running exactly as they should.
Réponse de The Pools
We're happy to hear that you had a fantastic experience with Julie. We appreciate you taking the time to share your positive feedback!
Great live chat service and solved my…
Great live chat service and solved my issue....I hope!
19 mars 2026
Réponse de The Pools
We're happy to hear that our live chat service was helpful and addressed your issue. We appreciate your feedback and hope for a positive outcome!
Great bookie
Great bookie, been around yonks.
Good odds and easy to navigate their site.
Some great offers too!
14 mars 2026
Réponse de The Pools
We're happy you find our site easy to use and appreciate the great offers and odds. Thank you for your long-term support and positive feedback!
Needed to cancel after many years
Needed to cancel after many years, which was handled professionally and courteously
11 mars 2026
Réponse de The Pools
We appreciate your long-term player and we are sorry to see you leave and would love you to return to play in the future. Thank you for your feedback.
Step back in time
I miss the pools,my father used to do.
New Generation of games and Lucky Glover picks each week,bring back the excitement of Saturday.
Why not step back and choose the real game,like myself.
20 mars 2026
Réponse de The Pools
We appreciate your feedback and are glad you enjoyed your experience. We acknowledge your sentiments regarding the games and excitement of the past, and we value your perspective.
Love to play with pools.
9 mars 2026
Réponse de The Pools
We're happy you enjoy playing with pools. Thank you for sharing your positive experience with us; we appreciate it.
Excellent customer service
I emailed to cancel my mum's account after her death. Within an hour and a half I had an email confirming everything was sorted. The email was very kind and not just a standard template. Thanks Denis, I'm grateful for your help
19 mars 2026
Avis spontané
Réponse de The Pools
We are deeply sorry for your loss. We appreciate you bringing this to our attention, and we're grateful that the account cancellation process was handled smoothly and with care. Thank you for your feedback.
I chatting with Steven today about a…withdrawal problem
I chatting with Steven today about a withdrawal issues
He was very polite and quick and sorted my problem out very swiftly
19 mars 2026
Avis spontané
Réponse de The Pools
We're happy to hear that the withdrawal request was resolved swiftly and that you found your interaction with Stephen to be polite. We appreciate you sharing your feedback.
Réponse de The Pools
Thanks for your positive reply Wendy. We are glad you are enjoying the service you received from our Player Support Team. Looking forward to you returning to play.
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