What everyone needs when dealing with an advisor is efficiency, clarity and the capacity to solve an problem/issue which may have arisen. Not only did I receive that today, I also dealt with an adv... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
With the unreliability of the post these days, I was worried that I would miss out on a really good offer I had from The Pools, so I gave them a call on a free number provided and spoke to a very help... Voir plus
L'entreprise a répondu
The company has apparently voided the game for 16-18 Sept and then transposed the results for the 19th - 20th Sept onto the 16-18th Sept so the results page makes no sense. There is no reference to th... Voir plus
L'entreprise a répondu
I had a quiry, for a little i received, very informative, polite, pleasant manor,quiry sorted out very quickly, great,customer service.thanks
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Since 1923, The Football Pools has been thrilling players with the chance to win life-changing prizes. As the original home of football betting and one of the UK’s longest-running games, we’ve paid out billions in winnings to millions of players. Now known simply as The Pools, we combine decades of trusted heritage with exciting modern games, there’s something for everyone, every day of the week. Join thousands of players who love our mix of skill, tradition and unbeatable value. Whether you’re playing for the nostalgia or the next big win, you’ll always find fair safe play, great offers and reliable service with The Pools.
Coordonnées de contact
Royaume-Uni
- Support@thepools.com
- www.thepools.com
Information importante
4,3
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Very speedy response
8 avril 2026
Réponse de The Pools
Thank You for your great review. I'm pleased that you received a speedy response from our Player Support Team.
A quick response to a question I needed…
A quick response to a question I needed an answer to.
31 mars 2026
Réponse de The Pools
We're happy to hear that our Player Support Team provided you with a quick response! Thank you for taking the time to leave us this positive feedback.
good service
7 avril 2026
Réponse de The Pools
Thank you for your positive review. I'm really pleased your have received a great service from our Player Support Team. We are looking forward to you returning to play with us.
Simple and just like the Old Days
Simple and just like the Old Days, picking draws for the weekend could not be easier .
Simple and very secure process setting up the account .
Really easy process doing thePools .
I wanted to just double check a few things before completing setting up my account, and the customer services could not of been more helpful and answered my questions quickly end efficiently .
So very happy.
27 mars 2026
Réponse de The Pools
We're happy to hear that you found the process simple and secure! It's great to know our Player Support Team was helpful, answering your questions quickly and efficiently. Thank you for your positive feedback and best of luck with your games.
Rubbish rtp
Rubbish rtp
Really surprised at the positive reviews over 1500 spent not one decent win bonus and bonuses really hard to get compared to other sites
5 avril 2026
Avis spontané
Réponse de The Pools
Thanks for getting in touch and sharing your concerns. I understand it can be frustrating when your recent results don’t go the way you expect, especially when you’re familiar with the game’s RTP.
To clarify, the RTP (Return to Player) is a long‑term, theoretical percentage based on millions of spins. It doesn’t guarantee specific short‑term outcomes or ensure that individual sessions will match the stated percentage. This means it’s completely normal to experience periods of both wins and losses. I've requested more information from you so that I can review your RTP.
Karen sorted out my query very quickly…
Karen sorted out my query very quickly and was so friendly in her manner. Thank you 😊
4 avril 2026
Avis spontané
Réponse de The Pools
We're so glad to hear that your query was sorted out quickly and that you found Karen handled this in a friendly manner. We appreciate you taking the time to leave us feedback.
A prompt reply to my enquiry.
I wanted confirmation that you cannot use your account balance on classic pools entries and I received a prompt reply confirming this.
4 avril 2026
Réponse de The Pools
We're happy to hear that we promptly confirmed your account balance question regarding classic pools entries. We appreciate you taking the time to share your positive experience with us.
Quick response to my Query.
2 avril 2026
Réponse de The Pools
We're glad our Player Support Team responded quickly to your query and appreciate your feedback! Looking forward to you returning to play.
Easy site to use .
24 mars 2026
Réponse de The Pools
We're glad you found our site easy to use. Thank you for your positive feedback; it means a lot to us. We are looking forward to you returning to play.
Réponse de The Pools
We appreciate you taking the time to share your experience! We are happy to hear that you felt valued during your contact with our Player Support Team.
Great website
Great website, one of the best live chats I have used Rosenna was particularly efficient and helpful.
29 mars 2026
Avis spontané
Réponse de The Pools
We're happy to hear that you enjoyed using our website and live chat feature. We appreciate your positive feedback regarding the efficient and helpful support you received from Rose too.
Costumer service answering quick
Costumer service answering quick. Withdrawals are random. When I opened my account it was almost instant. Then I had to wait hour or 2. But when I messaged live chat it was pretty much done then.
Unfortunately website is crashing very often and bet placing is LONG. Even if I have accept all odds movement done when odds changing while bet is placed all crashes and I have to start from beginning. Annoying is stake restriction in some bets. Even if my account has no restrictions placed. It’s frustrating and something could be done about it.
29 mars 2026
Avis spontané
Réponse de The Pools
We appreciate your feedback. We're happy to hear our Player Support Team was helpful. We aim to complete withdrawals within 48 hrs, although it is usually a lot sooner. We'll investigate the issues with the website, please reach out and contact us as soon as you experience any issues with the website so we can look into them live as they happen.
Well after reading the reviews
Well after reading the reviews. I assumed this would be a fair site.
This site could not get any further away from fair.
My first day playing tonight. And iv just lost 800 pound. Deposit after deposit. And can not get a scatter feature on anything. Iv never witnessed this bad play. Zero fun out of 800 pound. I may aswell just transfered it to them. Same effectively. I tried multiple games trying to get a little gameplay. Out of it. But its genuinly took all there features away. Ignore the rtp crap im goin to get back off them there rtp runs of millions of spins. But still dosnt justify 800 pound with out a feature. Im extremely suprised how bad and predictable this site is.
The only time i got a feature tonight was when I lowered my stake to 10p on big bass. And then it came in and gave 40p return. Extremely sketchy.
Also all posotive reviews are from customer service. Not from the slots.
All i can say is avoid at all costs.
Edit to review.
Iv just tried anoyher 400 pound stupidly. To see if it was just a bad start i had.
And this was even worse. Out of 400 pound i have had 8 mins of play. On 1.60 stake. This site is extremely greedy and its lituraly. To the point where im reporting them to gambling commision.
Reduculous. Stay away. If you play its at your own risk. But i promise my review is truthfull. And genuine.
Update again. Another 800 in. Realy tried my best to get some sort of play out of this site. And i cant. Its fradulant. And i went on live chat. Ky rtp is running at 80 percent. Scam. That.
I asked to make a conplaint and the self excluded me. Full stop. Gamblimg commisiom conplaint is now in place.
The gamblimg commision said i have to conplain with them first. But i tried that and this site isnt interested. So iv told them i want the game play checked as this is theft. At this point.
28 mars 2026
Avis spontané
Réponse de The Pools
Hello Dean, thanks for responding to our request for more information.
The account linked to your details has no deposits registered, not gaming activity and the account closed.
So that we can help, please do get in touch with our support team.
Don't know yet
Don't know yet, as I was informing them about the death of my brother.☹️☹️
28 mars 2026
Réponse de The Pools
We are very sorry for your loss and offer our deepest condolences during this difficult time. Thank you for your time and if there's any support you need please reach out.
I received excellent service during my…
I received excellent service during my call today with the customer service representative. She was polite & very helpful to my enquiry, was knowledgeable & was able to resolve my requirements. This is why I gave a 5 star ratings for the service I received today.
28 mars 2026
Réponse de The Pools
We're happy to hear that the representative Julie was helpful, knowledgeable, and able to resolve your requirements. We appreciate you taking the time to leave us this positive feedback.
You've got to be in it to win it. you forget to check your …
If you forget to check your selections they will let you know if you're a winner. I've being doing the pools for years always look forward to the results on Saturday and check my teams.
27 mars 2026
Réponse de The Pools
We appreciate your long-time participation and are happy you enjoy checking your teams and anticipating the Saturday results. It's great to know we can help inform you of your selections. Thank you for your feedback.
very quick to respond
19 mars 2026
Réponse de The Pools
We appreciate you taking the time to share your positive experience with our Player Support Team.
The company has a excellent and caring customer care
My issue was taken care a d resolved within minutes
19 mars 2026
Réponse de The Pools
We're happy to hear that your issue was resolved quickly by our Player Support Team. Thank you for sharing your positive experience with us.
Excellent service
Excellent customer service.Karen,my advisor, promptly answered my request and rectified the problem within minutes. Very impressed. Thank you "The Pools" and thank you, especially, Karen. Back to playing the Goonies😁👍🙏
26 mars 2026
Avis spontané
Réponse de The Pools
We appreciate your positive feedback and are so glad the issue was resolved quickly by our Player Support Colleague Karen. Thanks for taking the time to share. We hope you enjoy the game! Looking forward to you returning to play.
Réponse de The Pools
We're happy to hear that the email exchange was helpful when contacting the team. Thank you for your positive feedback; we appreciate it!
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