What everyone needs when dealing with an advisor is efficiency, clarity and the capacity to solve an problem/issue which may have arisen. Not only did I receive that today, I also dealt with an adv... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
With the unreliability of the post these days, I was worried that I would miss out on a really good offer I had from The Pools, so I gave them a call on a free number provided and spoke to a very help... Voir plus
L'entreprise a répondu
The company has apparently voided the game for 16-18 Sept and then transposed the results for the 19th - 20th Sept onto the 16-18th Sept so the results page makes no sense. There is no reference to th... Voir plus
L'entreprise a répondu
I had a quiry, for a little i received, very informative, polite, pleasant manor,quiry sorted out very quickly, great,customer service.thanks
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Since 1923, The Football Pools has been thrilling players with the chance to win life-changing prizes. As the original home of football betting and one of the UK’s longest-running games, we’ve paid out billions in winnings to millions of players. Now known simply as The Pools, we combine decades of trusted heritage with exciting modern games, there’s something for everyone, every day of the week. Join thousands of players who love our mix of skill, tradition and unbeatable value. Whether you’re playing for the nostalgia or the next big win, you’ll always find fair safe play, great offers and reliable service with The Pools.
Coordonnées de contact
Royaume-Uni
- Support@thepools.com
- www.thepools.com
Information importante
4,3
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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I have tried to get through
I have tried to get through, calling from overseas to renew my Pools and am very frustrated as I keep getting cut off when I try to get connected to an Agent.
Charles Poole
14 avril 2026
Réponse de The Pools
We apologize for the frustration with the call disconnections you experienced while trying to renew your Pools from overseas. We appreciate your feedback and after reviewing your account I can see we have contacted you and arranged to resolve your query.
Réponse de The Pools
We're happy to hear that you received the support you needed from Colette. Thank you for sharing your positive experience with us.
Had a chat with Colette today a very…
Had a chat with Colette today a very helpful agent who explained my querie very well ..glad to have chatted with Colette.
15 avril 2026
Avis spontané
Réponse de The Pools
We're happy to hear that Colette was so helpful and clearly explained the answer to your question. We appreciate you taking the time to share your positive experience.
The speed at which my personal…
The speed at which my personal information was accessed.
I felt very comfortable explaining my concerns.
The advice I received with respect to including all games rather than only Saturdays.
And the follow up email with my renewal.
I felt important.
14 avril 2026
Réponse de The Pools
We're happy to hear that you felt comfortable and valued from your experience with our Player Support Team. It's great to know the information, advice, and follow-up met your needs. Thank you for your positive feedback!
Was good customer service :)
14 avril 2026
Avis spontané
Réponse de The Pools
We're happy to hear that you had a good experience with our Player Support Team. Thank you for your positive feedback!
Your customer support agents truly are…
Your customer support agents truly are the best ambassadors the company has. Invest in them as they are excellent.
12 avril 2026
Réponse de The Pools
We appreciate you taking the time to share your positive experience. It's great to hear that our Player Support Team made such a positive impression.
Very help full and friendly
6 avril 2026
Réponse de The Pools
We appreciate you sharing your positive experience with us and are so glad that we could be helpful and friendly!
An issue with one of the promotions.
An issue with one of the promotions.
Colette sorted it in a few minutes in the live chat
13 avril 2026
Avis spontané
Réponse de The Pools
We appreciate you sharing your experience from Colette. We're glad to hear that the promotion issue was resolved quickly through our live chat. Thank you for your feedback.
The pools is so much better than…
The pools is so much better than playing lottery. Also good customer service
6 avril 2026
Réponse de The Pools
We're happy to hear that you enjoyed the pools and the service from our Player Support Team. Thank you for sharing your positive experience with us; we appreciate it.
Very good customer service
Very good customer service.
Had an issue with my welcome bonus, went on to the live chat and within just a few minutes an employee called William helped resolve my issue. Very quick and good. THank you
12 avril 2026
Avis spontané
Réponse de The Pools
We're happy to hear that our Player Support colleague William was helpful and efficient in resolving your welcome bonus issue. We appreciate you taking the time to share your positive experience with us.
Withdrawal issue
Had a withdrawal issue and Colette on the helpdesk was very helpful in trying to get the problem resolved.
This has been escalated to their support team.
12 avril 2026
Avis spontané
Réponse de The Pools
We appreciate your positive feedback. We're glad to hear that Colette was helpful in addressing your withdrawal issue.
I was very impressed with all of your…
I was very impressed with all of your apt and prompt replies to all of my questions whether they were AI generated or not if you please then !!!
12 avril 2026
Réponse de The Pools
We're happy to hear that you received prompt replies to your questions impressed you. We appreciate your positive feedback and thank you for taking the time to share your experience!
Great service to fix an issue
11 avril 2026
Réponse de The Pools
We're happy to hear that our Player Support Team resolved the issue! Thank you for your positive feedback; we appreciate it greatly.
Réponse de The Pools
We're happy to hear that the task was effortless. Thank you for sharing your positive experience from Denis in our Player Support Team; we appreciate your feedback!
Réponse de The Pools
Thank You for taking the time to leave such a positive review from the experience you received from our Player Support Team.
Richard was a joy to speak with from…
Richard was a joy to speak with from start to finish, freindly, good listener, extremly knowledgble on all subjects discussed and helped me move forward with a subscription im really happy with, no wonder the pools have bern going since 1923 when they employ staff like richard!
9 avril 2026
Avis spontané
Réponse de The Pools
We're happy to hear that you had such a positive experience with Rich. It's great to know that you found our Player Support Colleagues helpful and knowledgeable. Thank you for your kind words and for choosing us!
Nothing has changed
Nothing has changed , I’m still blocked
On the web page , told them about it
But still blocked
2 avril 2026
Réponse de The Pools
Hi Raymond, thank you for bringing your concerns to our attention. Unfortunately, online access to your account isn’t permitted from your current location. You may continue to manage your entries via telephone from now so continue to give us a call to renew.
ALL GOOD AFTER A COUPLE OF ISSUES BUT…
ALL GOOD AFTER A COUPLE OF ISSUES BUT HAVE ALL BEEN SORTED HIGHLY RECOMMENDED
8 avril 2026
Avis spontané
Réponse de The Pools
We appreciate your recommendation and are glad that everything has been sorted out. Thank you for your feedback and for sharing your experience with us.
Helped me out straight away but I don’t…
Helped me out straight away but I don’t think the issue is solved yet as it will happen next time I win the 10 free spins
8 avril 2026
Réponse de The Pools
We appreciate your feedback and are happy that our Player Support Team could assist you promptly and work with the issue regarding your spins. Looking forward to you returning to play with us.
Quick bonus welcome offer good chat…
Quick bonus welcome offer good chat help and quick withdraw 👍😂
7 avril 2026
Avis spontané
Réponse de The Pools
We're happy to hear that you enjoyed the quick welcome offer, helpful chat from our Player Support Team and fast withdrawal process. Thanks for your positive feedback!
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