The Radiator Company are current manufacturer and retailer for Ancona Radiators. I needed to replace an Ancona radiator but had not bought from the Ancona Range for some time so I needed some help. O... Voir plus
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Everything went really well. Our heating guy fitted them last week. These were to replace some (unbranded) radiators that were fitted about 12 years ago and which has started to lose their powder c... Voir plus
L'entreprise a répondu
Great selection of radiators. I'm really happy with the purchase and service I've received. Although Im not quite sure about the Thank You gift that arrived a few days later Pasta !?! Rec... Voir plus
L'entreprise a répondu
Good customer service, easy to navigate website, ordered with no problems, received it quickly, and got a very thoughtful thank you gift of "radiator pasta"! So far it's great. Will update if there's... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The Radiator Company was formed in 1998. Since then we have become one of the largest suppliers of designer radiators in the UK and Ireland. A network of over 520 Showrooms nationwide means we’re never far away. We also work with most Plumbing and Heating merchants, who can help you with your project. With over 20 years of experience in the UK, The Radiator Company invests in continuous research into new technologies and the development of new products. In 2017 we joined the IRSAP family Established in 1963, IRSAP is now Italy’s leading manufacturer of designer radiators. Our expertise as a manufacturer produces the best in both quality products and customer service. It's why almost every range of our radiators is produced in Italy, to provide you with the highest quality product for your home. We can help you choose the perfect solution for warming your home. Our designer radiators are suitable for every room: Living rooms, Hallways, Kitchens, Bedrooms, Bathrooms and Conservatories. To further guarantee their quality, all our radiators and towel rails are UKCA approved and certified to BS EN442 too
Coordonnées de contact
Units 13 to 14 Charlwoods Road, RH19 2HU, East Grinstead, Royaume-Uni
- 01342 302250
- sales@theradiatorcompany.co.uk
- www.theradiatorcompany.co.uk
4,8
Excellent
112 avis
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Everything went really well - thanks!
Everything went really well. Our heating guy fitted them last week. These were to replace some (unbranded) radiators that were fitted about 12 years ago and which has started to lose their powder coat finish due to some weepage around the end caps.
Two of the new radiators came with end feet already fitted - we did not expect that - but are a very close height fit compared to the loose cast-iron feet on all our other radiators.
15 octobre 2024
Réponse de The Radiator Company
Hi Tim, many thanks for your feedback. We hope that they look great and are keeping you warm!
Kind Regards
The Radiator Company Team
Great selection of pasta recipes
Great selection of radiators. I'm really happy with the purchase and service I've received.
Although Im not quite sure about the Thank You gift that arrived a few days later
Pasta !?!
Recipes !?!
A bleeding radiator key for electric radiators !?!
Maybe drop your prices instead of sending gimmicks
2 octobre 2024
Réponse de The Radiator Company
Hi Andy, thanks for your feedback, we aim to provide the best service we can and hope your radiators look great. The thank you gift is something we feel recognises that you have a choice where to purchase and is a small appreciation for your custom. As an Italian company pasta is close to our heart and we hope that it might provide a little pleasure. The bleed key is added as we sell over 95% hydronic radiators, and keeping these free of air is important, hopefully you can pass it on to someone who will be able to make use of it, as it will be little use on your electric radiators (we will look into seeing if we can find an alternative for future electric sales).
Kind regards
The Radiator Company Team
Good to deal with
Good to deal with. Always replied straightaway to any queries. Carefully packed and transported. Only minor issue was communication/instructions between company and delivery driver was poor requiring a second delivery attempt. A quality product and would use again.
20 août 2024
Réponse de The Radiator Company
Hi Gordon, many thanks for your feedback, we aim to delivery the best service we can and are pleased that you had a good experience. It is unfortunate that you had an issue on delivery, we will pass on the comments regarding the delivery confusion to the transport team.
Kind regards
The Radiator Company Team
Great service
9 août 2024
Réponse de The Radiator Company
Hi Robin, it’s great to hear your feedback and that you were pleased with the service you received, we always aim to give the best possible support, and it is good to hear we achieved that for you.
Kind Regards
The Radiator Company Team
Réponse de The Radiator Company
Hi John, its great to hear your feedback and we are very happy that we were able to assist, we hope to be able to assist again in the future!
Kind Regards
The Radiator Company Team
Réponse de The Radiator Company
Hi Paul, thanks for your feedback we are pleased that you had a good experience and everything was delivered on time.
Kind Regards
The Radiator Company Team
Having to email for vat invoice which…
Having to email for vat invoice which should be dated of time of payment not delivery of goods.
12 août 2024
Réponse de The Radiator Company
Hi Steve, we are sorry that you had to chase for your invoice and that the VAT date was based on despatch not payment. This was due to our central SAP system working on a despatch basis as we do for our Merchant customers, we have checked the website and instructed our IT team to work on a change to facilitate invoice dates based on payment on the website.
We hope that your radiators were all ok and look great in their new home.
Kind Regards
The Radiator Company Team
Great website with a good range of…
Great website with a good range of products. Fantastic subsequent customer service for any queries during the order process and good lead times on orders.
10 juillet 2024
Excellent service and the gift of some…
Excellent service and the gift of some pasta was a very pleasant surprise - great customer service
25 juin 2024
Réponse de The Radiator Company
Hi John, thank you for your feedback, it’s great to hear you had a good experience. Hopefully the pasta tasted and good and your new radiator looks fantastic!
Regards
The Radiator Company Team
I have used the Radiator Company for many years
I have used the Radiator Company for many years. Always good service, knowledgeable & helpful staff. Products are of the highest quality. On the one occasion I used an alternative Supplier, I found issues with the quality of their valves & pipework; which took several tries to correct a persistent small leak. Only disappointment is that the Radiator Company stopped production of the Omega Range, which is my all time favourite. It pays to invest in the best specification you can afford, as you will reap the benefit for many years.
14 juin 2024
Réponse de The Radiator Company
Hi Vicky thank you for your very positive comments, it is reassuring to hear that we have been able to deliver on our principles of Design, Value and Service. We hope to be able to help you again in the future.
Regards
The Radiator Company Team
Brilliant product and fantastic…
Brilliant product and fantastic service, they kept us informed from start to finish.
11 juin 2024
Réponse de The Radiator Company
Hi Nicholas, glad to hear you had such a good experience and hope your radiator looks great!
Kind Regards
The Radiator Company team
Excellent customer service
So so refreshing to be able to speak to someone to discuss my order before placing it. Excellent customer service. I needed my radiator urgently and they did everything they could to make it happen.
11 juin 2024
Réponse de The Radiator Company
Hi Joanna, thank you for your feedback we are pleased to hear we were able to help you and that you got your radiator in time. We always aim to help if we can so it is great to hear you had such a good experience, we will make sure to pass on your comments to the Customer Service Team.
Kind Regards
The Radiator Company team
Great communication
They kept me up to date about the progress of my order and the radiator looks great
1 mai 2024
Réponse de The Radiator Company
Hi Penny, many thanks for taking the time to give your feedback, we want to give the best service we can so it is great to hear you had such a good experience and we kept you up to date.
Kind Regards
The Radiator Company team
Excellent Customer Service
The customer service was absolutely excellent. The staff answered the phone and replied to emails really swiftly. They were very knowledgeable and very helpful.
24 avril 2024
Réponse de The Radiator Company
Hi Debbie, many thanks for your feedback, we aim to give the best service we can so it is great to hear you had such a good experience we will make sure to pass on your comments to our Customer Service Team.
Kind Regards
The Radiator Company team
Everything was perfect
Everything was perfect! From the great website that allowed us to size our radiators, through the simple ordering process and to the timely delivery of the products; it was all brilliant!
12 avril 2024
Réponse de The Radiator Company
Hi Andrew many thanks for the excellent feedback, we aim to make the process as clear as possible so it is great to hear you found our website easy to use and we hope your new products look great!
Kind Regards
The Radiator Company team
Excellent customer services
Excellent performance from customer services on delivery (Isle of Man), returns (changed my mind about dual fuel) and technical info (size of element required).
Towel rail is just what I wanted.
The gift is a nice touch too!
7 mars 2024
Réponse de The Radiator Company
Hi Laura, many thanks for your feedback, we are happy that you are pleased with your towel rail and that we were able to help you select the right one for your home.
Kind regards
The Radiator Company Team
A good online shopping experience
Good update comms.
Everything in order and on time.
29 février 2024
Réponse de The Radiator Company
Hi Clive, many thanks for the feedback, it’s great to hear that your experience of our website was good and that we were able to keep you up to date on progress.
Kind Regards
The Radiator Company Team
Excellent customer service
Excellent customer service, well packaged, delivered on time. And a gift of pasta and a radiator bleed key arrived as a gift - lovely touch.
27 février 2024
Réponse de The Radiator Company
Hi Catherine, we are really pleased to hear you are happy with the service you received, we always aim to deliver the best service we can, and hope that you will be as happy with your new radiator and that you enjoy the pasta!.
Kind Regards
The Radiator Company Team
Very helpful support on the phone
Very helpful support on the phone
Delivery as advertised
Pleased with the product
13 février 2024
Réponse de The Radiator Company
Hi Camilla, it’s great to hear your feedback we will pass these across to the Customer Service and Transport teams.
Kind Regards
The Radiator Company Team
Fabulous company and products
The company are brilliant to deal with, helpful, responsive and genuinely just fabulous customer care.
The radiator is wonderful too. Colour per t and as described.
31 janvier 2024
Réponse de The Radiator Company
Many thanks for feedback, we always aim to give the best service we can and it is reassuring when we hear such comments, we will pass these across to the Customer service Team. We hope that your new radiators look great in your home!
Kind Regards
The Radiator Company Team
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