The Sub Center Avis 125

Sent order off in January its may and have not received order. Sent one off in march its may and they haven’t even dispatched it to the graders. Completely feel like i have been scammed.

Sent an order to them in feb, its now may and hasnt even arrived at tag. I cannot recommend. What a joke of a service!

I’ve used The Sub Center a few times now and every single experience has been brilliant. I genuinely enjoy the whole process at this point.

I usually drop my cards into the store and the staff are always really helpful and easy to talk to. One thing I really respect is that they’ll actually advise against grading certain cards if they don’t think they’ll grade well or be worth the cost. They could easily just tell me to submit everything, so that honesty goes a long way and it's saved me from now obvious mistakes as I've learned the things to check for !

They always take the time to go through my cards properly, resleeve them into fresh sleeves and semi-rigids, and make sure everything looks clean and ready to send. You can tell they really care about the experience and not just getting cards out the door.

Getting submissions back each month is always exciting and the communication throughout is great. I know people can give them a hard time over PSA turnaround times, but from my experience The Sub Center are always transparent and do everything they can to move things along as quickly as possible even at busy card shows!

Great team, great service, and I’m excited to hear updates on my latest submission: a mewtwo from destined rivals 🤞

Personal and professional! Highly recommended.

This was my first time grading cards and honestly I had no idea what I was doing at the start. The team at The Sub Center were really helpful the whole way through and made everything easy to understand.
I had a few questions that were answered quickly and they explained the process properly, which made me feel much more comfortable sending my cards off. The whole experience felt very personal and trustworthy rather than just being treated like another order.

The service exceeded my expectations and the communication throughout was excellent. I’d definitely use them again and would highly recommend them to anyone new to grading.

Really Happy with my grades too!! Can't wait to send my next submission.

Honestly, a fantastic experience!

I was initially nervous about grading some high-value cards, but The Sub Center were amazing from start to finish. The website was easy to use when placing orders, and there was plenty of information about how to send cards, what to expect throughout the process, and the additional services available.

I paid for the cleaning service because the cards had been handled previously, and I was blown away by the grades I received. My cards came back as 9s and 10s when I was honestly expecting 8s, especially knowing how harsh PSA can be on WOTC-era holos.

The whole experience was excellent. I really appreciated the regular email updates throughout the process, which helped manage expectations around timeframes. Once the cards arrived back at The Sub Center, they were quickly shipped back to me.

The packaging was also incredibly impressive — clearly bespoke-designed to protect the cards while also being beautifully presented.

I would highly recommend this service. The staff were very friendly, professional, and a real credit to the hobby.

Thanks again!

Took 6 months for the whole process, severely damaged a card with huge potential for a psa 10 when transferring it, costing me thousands.

Ive used subcenter once everything went smoothly and now have 4 more submissions with them and prparing to send another one. They make everything easy. Psa take forever but nothing to worry about with subcenter.

Absolute ridiculous!!! Paid for 20business days with Beckett and it has now been 5months!!! What on earth is this sillyness, another 1 month and I’ll be taking this matter further with the ombudsman

Always a pleasure. Happy to talk me through the grading process as a newbie which I appreciated.

I am not leaving 0 stars out of frustration or anger - but as a genuine reflection of the company and the service from the staff.

I submitted the card and was told a 45 business day turn around. That was October 2025. Its now mid April 2026.

I called a few times for updates and never did they have a single thing to say, with one time them being quite short and rude.

I rang up twice to update my new address, as it took so long i was moving house - they never updated the system...
I emailed twice with my new address and they still never updated the system - meaning my card was delivered to the wrong address.

When I called about this, they gave me the worlds worst excuse and expected me to buy it.

They said they would call me with updates.... turns out they didnt even have my correct phone number. He wasnt even going to cross reference with me until I prompted.

I wouldn't recommend this service to my worst enemy. Bearing in mind, they took the money up front - so anything after that doesn't matter to them, as they have already been paid.

So for the 0 reviews:
- Inaccurate dates given
- 6month wait for 1 card
- uninformed and unhelpful staff
- rude staff
- didn't update system with correct return information
- incorrect contact details

I opted for the 20 Business Day package at Beckett. My cards were received on the 8th Jan 2026 its now April 7th, 4 months in and no return. Furthermore its been sat at “Stage 6 - In Grading” for a whole month, its 4 cards not 4000. They don’t answer emails, nor do they answer calls. My 1st time grading with them and certainly my last. Don’t make the mistake I made and find someone else more reliable.

Very friendly when I’ve had questions, anyone that says it’s slow it’s not their fault psa is getting stupidly slow lately highly recommend, done 2 submissions had absolutely no problems will do more in the future thank you

Im not writing this in a disgruntled customer perspective but have had time to think and elaborate on my experience. I submitted 55 cards at the London Card show in November 2025. I was told by the person to do value plus totalling a cost of £1,150 give or take. Turns out there were some cheaper options as some of the cards I submitted really arent worth that much money. Regardless i submitted and had frequent updates which im happy enough about. Then finally my batch got to QA Checks for PSA. And has been in that stage for over a month now. I have messaged Sub Center on three ocassions, 11 days ago, and another 3 times spread out for some form of update as they hold the PSA report number to check and it has been absolute silence.
They were happy to rush me and take my almost £1,200 cash but since then havent said a word back to me. I apprecaite PSA is delayed but mine were submitted before their price uplifts and further delays. I have graded in the past and QA checks shouldnt be approaching 5 weeks now and the fact they havent even replied to me to give me some form of update is really really sub par.
Sub Center i have emailed you numerous times. I will remove this review if you just finally reach out to me for an update as its been 5 months since i submitted my cards under a faster service.

They don’t respond to emails or phones.
Still waiting for the card.We will never use the service again.

Had no issues with this business in the past, but a recent submission has been sat with them for a month, long over their submission deadline and not been sent to PSA. No responses to emails, social media enquiries or anything else. Tried calling several times, but you just get an answer phone that tells you to email them. Atrocious way to treat customers. I'll be using another service going forward.

Process was smooth and easy, card came back in great condition.

A 1/1 sports card (approx raw value £900) submitted to PSA via The Sub Centre in person last August remains stuck in research and ID nearly six months after submission. Unfortunately, as the card is part of a group submission, neither I or The Sub Centre can simply withdraw this card from the process at my own expense, so I now continue to face an undetermined length of time for it to be returned to me - another six months? A year? Who knows? While I have some sympathy for the significant limitations of The Sub Centre's service in this regard, (they're a mail room and nothing more) what I have zero sympathy for is the patronising, quasi-legal, and mildly threatening phone call I received from them in response to my emails - the thrust of which was that I should have read the small print and that I'd expose myself to legal recourse if I were to share my email exchange with them, with any other third party. I'm sure that there are plenty of very happy customers of The Sub Centre (sadly I am not among them), but just be warned that, when things go wrong, you're on your own.

Trusting my valuable cards for the first time with someone else is a scary experience but TSC were great every step of the way. Will use again for another submission, thank you.

Sent my cards to PSA to be graded, The Sub Center kept me in the loop every step of the way.

It did take a long time to get my cards back, around 3 months but this is more down to Psa than Sub Center, definitely recommend

I entrusted The Sub Center with my highly valuable Pokémon card after hearing many positive reviews from friends. I dealt with Sophie from the very beginning and her knowledge and understanding throughout the process really made me feel at ease sending such a valuable card for grading with PSA. Sophie is amazing at what she does and nothing was too much trouble. The Sub Center have now earned my trust for future grades and will be the only company I use. The owner Dan, is also a very knowledge and pleasant man to deal with. Massive thank you for making my shadowless Charizard dreams come true! 🔥