I can honestly say from my experience that this site is genuine. I was a little sceptical when I withdrew on my account a few days ago. OK yes it wasn't a large sum but upon withdrawal request, it wa... Voir plus
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Please be careful with these people their deposit bonuses are an absolute nonsense. I deposited £50 for a 100% match and received £50 in my bonus funds, I then wagered the amount specified. The bonus... Voir plus
Got my account long time have win on my account but from last yer 8500 spend and nothing not win at all I can spin game 300/400 time on slots and not get bonus or when i change bet for 2 or 5 pounds t... Voir plus
hi, I had an issue with the platform they have on their casino and there loss/deposit limits and how they manage this with basically cancelling bets after they are laid.....this is the reality of how... Voir plus
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À propos de l'entreprise
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The Sun Vegas is home to best online casino games, with a huge selection of slots, jackpots, roulette, blackjack and live casino. Join now to enjoy our welcome offer.
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1,6
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A répondu à 43 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Do not accept their bonuses !
Please be careful with these people their deposit bonuses are an absolute nonsense. I deposited £50 for a 100% match and received £50 in my bonus funds, I then wagered the amount specified. The bonus then does NOT come active until you use all of your cash balance! So in effect you have to wager 5 times to get the bonus and then lose all your money before it activates, that's not a deposit bonus that's a pure and utter con! I have now withdrawn my remaining balance and the bonus has disappeared even though I have completed the necessary steps. Customer service are not interested and think its fine for this bonus to be portrayed in this way, I think its misleading and you cant actually get anything from the bonus.
30 septembre 2026
Avis spontané
Got my account long time have win on my…
Got my account long time have win on my account but from last yer 8500 spend and nothing not win at all I can spin game 300/400 time on slots and not get bonus or when i change bet for 2 or 5 pounds took all month in secend is so bad this is joke
28 septembre 2026
Avis spontané
I can honestly say from my experience…
I can honestly say from my experience that this site is genuine. I was a little sceptical when I withdrew on my account a few days ago. OK yes it wasn't a large sum but upon withdrawal request, it was stated that will take upto 10 days but I got my money in 3 days. Do your own research and gamble on your own instincts but I will honour the site in loyalty. I may be proven wrong at a later stage, but time will tell.......
I am not a paid influencer for company as you will see from my other reviews on various totally off topic subjects.
26 septembre 2026
Avis spontané
Very disappointing withdrawal…SCAM!
Very disappointing withdrawal experience.
I have been waiting for 3 withdrawals for more than 10 days and have contacted Sun Vegas customer service several times.
During this time, the withdrawal statuses have changed between approved, declined and pending. I was first told the withdrawals had failed, then that they had been reprocessed via BACS on 11 and 14 September, and later I was told that all 3 had been processed and sent.
Despite this, I then received an email saying that my withdrawal was still “awaiting completion” and asking me to choose another payment method or provide bank details.
Customer service has repeatedly given me generic answers about waiting 1–10 working days instead of clearly explaining why the withdrawals failed or why I was receiving contradictory information.
Deposits from my bank account were taken almost instantly, but withdrawing my winnings has been a completely different experience.
I am now raising a formal complaint and keeping screenshots of all conversations and emails. I will update this review depending on how and when the matter is resolved
17 septembre 2026
Avis spontané
Réponse de The Sun Vegas
Thank you for taking the time to share your feedback. We’re very sorry to hear about the difficulties you’ve experienced with your withdrawals.
Please reach out to our Customer Support team so we can investigate this properly:
Live Chat & Email: support@thesunvegas.co.uk
Available 8am–Midnight daily
(Please note you’ll need to be logged in to access Live Chat.)
Phone Support: +44 20 8016 2332
Available 10am–10pm
We appreciate your patience and will do our best to get this sorted for you.
My experience is very very bad I’ve…
My experience is very very bad I’ve sent in my ID they want photo ID which I don’t have not got a driving licence or passport all I want to do is join the app I’m 62 I’m not a child please help
14 septembre 2026
Avis spontané
Réponse de The Sun Vegas
Thank you for your review. We’re sorry to hear you’ve had a frustrating experience trying to join. As part of our licensing requirements, we must verify every customer’s identity before an account can be opened, and in some cases this requires a valid form of photo ID.
❌scatters are very rare
❌scatters are very rare, third scatters always stops just before it’s due come down, games kept lagging and restarting, played on different games on £1 spins and all dead spins, beginning think something is not right as I have played on many sites and they always give a little back to make it exciting but here is just take take take. I have even recorded a few of my plays and noted down my deposit I will update guys if anything changes in the meantime keep your hard earned money in your pockets ❌
9 septembre 2026
Avis spontané
Réponse de The Sun Vegas
All of our games run on independently tested RNGs, and features such as scatters and bonuses cannot be influenced or adjusted. However, gameplay problems like lagging or restarting can affect your experience, so we’d really like to look into this directly for you.
Please contact our Customer Support team so we can review your recent sessions, deposits, and any recordings you’ve taken, and make sure everything is working correctly on your account:
Live Chat & Email (8am–Midnight): support@thesunvegas.co.uk
Phone (10am–10pm): +44 20 8016 2332
(Live Chat available when logged in)
I spoke on phone to confirm my identity…
I spoke on phone to confirm my identity and they send there would be no more problems with my account and know they want photos id and proof of address when already gave my address
25 juillet 2026
Avis spontané
Réponse de The Sun Vegas
Thank you for your review. We’re sorry to hear you’ve had a confusing experience with the verification process. Even after confirming details over the phone, our team may still need photo ID and proof of address to complete the required security checks on an account. These checks are part of our licensing obligations and help keep all customers safe.
unethical platform that removes bets after they are laid
hi, I had an issue with the platform they have on their casino and there loss/deposit limits and how they manage this with basically cancelling bets after they are laid.....this is the reality of how bad their platform is. On the last occasion I laid a bet and after the table was in motion and bets closed they removed bets rather than advising of limits when being laid. I lost well over £600 - account closed. If I had the time I would have contacted the gambling commission but hopefully you will read this and use many of the other platforms available which are far more user friendly. Account closed. On the complaint they tried to turn this into a responsible gambling issue rather than a genuine complaint on an unethical platform which hopefully is investigated by someone out there...
1 septembre 2026
Avis spontané
Réponse de The Sun Vegas
Thank you for taking the time to share your experience.
All bets and game actions are controlled by strict technical and regulatory rules, and once a round is in motion, bets cannot be manually removed or altered by our team. However, deposit and loss limits can affect whether a bet is accepted, and if a limit is reached at the same moment a wager is placed, the system may prevent the bet from being processed. We appreciate that this can feel unclear, so we’d really like to review the specific session you mentioned.
Please contact our Customer Support team so we can investigate your gameplay logs, the limits applied to your account, and the details of your complaint to ensure everything has been handled correctly:
Email & Live Chat (8am–Midnight): support@thesunvegas.co.uk
Phone (10am–10pm): +44 20 8016 2332
(Live Chat available when logged in)
Scam!
Scam!!
Whole goonies game crashed on me when the chest was going to open and logged me out. Was playing for ages and not 1 bonus either, they just take your money. Don't use!
28 août 2026
Avis spontané
Réponse de The Sun Vegas
Thank you for sharing your experience. We’re sorry to hear your game crashed during a feature, we understand how frustrating that feels, especially when you’ve been playing for a while and are expecting a bonus round.
We’d really like to review your session on The Goonies and look into the crash you described, as well as your recent gameplay:
Email & Live Chat (8am–Midnight): support@thesunvegas.co.uk
Phone (10am–10pm): +44 20 8016 2332
(Live Chat available when logged in)
Again fluffu favourites not paying free…
Again fluffu favourites not paying free spins.
Every time this site playong fluffy favourites constant take
6 août 2026
Avis spontané
Réponse de The Sun Vegas
All outcomes on the game, including free‑spin triggers, bonus frequency and win amounts, are controlled entirely by the game provider’s RNG. This is independently tested and certified, and nothing can be switched on or off manually on our side. Some sessions can feel very active, while others can be much quieter, and unfortunately that variance is part of how slots work.
Full of criminals!
Full of criminals!
But hey, I got a lot of money from them and they got nothing from me, so in the end I win 🤣
The lowest quality, utter junk, full of hackers and people that never even graduated primary school.
Taking a case with the ICO due to their constant gdpr breaches.
3 août 2026
Avis spontané
Réponse de The Sun Vegas
We take any concerns about account security, data protection, or GDPR very seriously, and we want to reassure you that we follow strict regulatory requirements and industry standards.
If you believe there has been a GDPR issue with your account, please contact our Customer Services team so they can investigate fully and provide you with the correct information - support@thesunvegas.co.uk
1600 down In 24 hours
1600 down In 24 hours
Never in a winning position
Over 20 spins on roulette without hit dropping between 12-4 zero section
I no they say it's random but cmon
Iv literally played on them all but this site is ridiculous
I get gambling win you loose
But I really can't ever see a win on here :/
5 août 2026
Avis spontané
Réponse de The Sun Vegas
Hi there, thanks for taking the time to share your experience, we’re really sorry to hear how tough your recent sessions have felt. If you’d like us to review your recent gameplay in detail, our Customer Services team can check the exact rounds and confirm everything that happened - support@thesunvegas.co.uk
Awful site does not like paying or…
Awful site does not like paying or giving bonus never go on again !!!!
30 juillet 2026
Avis spontané
Réponse de The Sun Vegas
Thank you for sharing your feedback. We’re sorry to hear you’ve had a disappointing experience with your recent gameplay.
If you’d like us to look into this further, please reach out to our Customer Support team: support@thesunvegas.co.uk
Sun Vegas is a really poor site…
Sun Vegas is a really poor site compared to other online casinos — it simply doesn’t compete. From my experience, it feels like the algorithm is heavily stacked against the player.
I tested it side by side with well-known online casinos over a two-day period, matching spins for spins. Sun Vegas consistently came out worse — offering fewer jackpots, and when jackpots did hit, they were noticeably lower than elsewhere.
The deposit system is also very poor. Transactions are slow, often time out, and money can take far too long to appear in your account. It feels like funds get stuck somewhere between your bank and the casino, which is incredibly frustrating.
I also tested the customer service via live chat, and that was just as disappointing — slow, unhelpful, and not fit for purpose.
Finally, closing your account is far more difficult than it should be. You have to request it through live chat, explain why you’re leaving, and practically beg for it to be closed. This feels completely wrong — you should be able to close your account easily at any time without jumping through hoops.
Overall, this is a complete waste of money. I wouldn’t recommend Sun Vegas to anyone.
29 juillet 2026
Avis spontané
Réponse de The Sun Vegas
Thank you for taking the time to share such detailed feedback. We’re sorry to hear that your recent experience with Sun Vegas has been disappointing.
All of our games operate using certified, independently tested RNG technology to ensure fairness for every player. However, we’d really like the opportunity to review your account directly, including your recent gameplay, deposits, and any interactions you’ve had with our Support team, so we can address your concerns properly.
If you’re experiencing issues with deposits, withdrawals, or account closure, our Customer Support team can assist you and make sure everything is handled correctly.
You can reach us via Live Chat or Email (support@thesunvegas.co.uk) from 8am–Midnight every day.
Please note you’ll need to be logged in to access Live Chat.
Phone Support is available from 10am–10pm on +44 20 8016 2332.
Topped up a few times played big bass…
Topped up a few times played big bass splash does something every time I top never get the bonus and same wins ever time clearly a scam sight so if I was u I would stay will clear of this sight and all the other ones as just take and never give
27 juillet 2026
Avis spontané
Réponse de The Sun Vegas
Thank you for sharing your feedback. We’re sorry to hear you’ve had a disappointing experience with your recent gameplay.
All of our games use certified, independently tested RNG technology to ensure fairness for every player. However, we’d really like the opportunity to review your account directly, including your recent gameplay on Big Bass Splash, so we can provide clear information and support.
If you’d like us to look into this further, please reach out to our Customer Support team:
Live Chat & Email: support@thesunvegas.co.uk
Available 8am–Midnight daily
(Please note you’ll need to be logged in to access Live Chat.)
Phone Support: +44 20 8016 2332
Available 10am–10pm
We’re here to help and will do our best to resolve any issues you’re experiencing.
Deposited £10 never got my welcome…
Deposited £10 never got my welcome bonus and free spins emailed them as no Web chat they replied straight away saying we will get back to you and nothing sent email's but no reply so very bad site and they should tell you whatever you win from your free spins can't be withdrawn so it's a joke site keep away
19 juillet 2026
Avis spontané
Réponse de The Sun Vegas
We’d really like the opportunity to review your account directly, including your deposit, eligibility for the welcome offer, and any previous emails you’ve sent, so we can resolve this as quickly as possible. We also want to make sure the terms around bonus winnings are fully clear.
Please contact our Customer Support team so we can investigate this properly:
Email & Live Chat (8am–Midnight): support@thesunvegas.co.uk
Phone (10am–10pm): +44 20 8016 2332
(Live Chat available when logged in)
Account verified sent all correct I.d…
Account verified sent all correct I.d yet I still can’t play or withdraw funds. Customer service no help at all would strongly advise to take your money else were to play because you don’t get your winnings from these or any help
17 juillet 2026
Avis spontané
Réponse de The Sun Vegas
Thank you for sharing your feedback. We’re sorry to hear you’re still unable to play or withdraw funds after completing verification.
Please reach out to our Customer Support team so we can investigate this properly:
Live Chat & Email: support@thesunvegas.co.uk
Available 8am–Midnight daily
(Please note you’ll need to be logged in to access Live Chat.)
Phone Support: +44 20 8016 2332
Available 10am–10pm
We’re here to help and will do our best to get this sorted for you.
please look how site lie to peopel andWe're writing to confirm that your complaint has been received successfully and was escalated to the attention of our relevant department. Below you will find a s
please look how site lie to peopel and hide them own money.
We're writing to confirm that your complaint has been received successfully and was escalated to the attention of our relevant department. Below you will find a summary complaint you have raised. If any of the information is incorrect, please contact us immediately so we can ensure we investigate your case thoroughly.
You are claiming you have missed out on £100.07 and £50.24 in bonus funds from the Welcome offer, which were lost due to expiration. You are demanding the funds are re-added to your account.
them never add and lier to me is was used when i have proof off screen shot is was cancel
16 juillet 2026
Avis spontané
Réponse de The Sun Vegas
Thank you for taking the time to share your feedback. We’re sorry to hear about the frustration you’ve experienced with your welcome bonus and the complaint process.
We’d really like the opportunity to review your account directly, including the screenshots you mentioned, the bonus history, and the details of your complaint, so we can ensure everything is investigated thoroughly and accurately.
Please reach out to our Customer Support team so we can look into this properly:
Live Chat & Email: support@thesunvegas.co.uk
Available 8am–Midnight daily
(Please note you’ll need to be logged in to access Live Chat.)
Phone Support: +44 20 8016 2332
Available 10am–10pm
We’re here to help and will do our best to resolve this for you as quickly as possible.
New customer deposit £10 & never got…
New customer deposit £10 & never got 100 free spins welcome offer & chat terrible worst ever SCAM
15 juillet 2026
Avis spontané
Réponse de The Sun Vegas
Thank you for sharing your feedback. We’re sorry to hear you didn’t receive your welcome bonus and free spins after making your first deposit. We understand how frustrating this can be, especially when you’ve already tried to contact us and haven’t had the experience you expected.
We’d really like the opportunity to review your account directly:
Please reach out to our Customer Support team so we can investigate this properly:
Live Chat & Email: support@thesunvegas.co.uk
Available 8am–Midnight daily
(Please note you’ll need to be logged in to access Live Chat.)
Phone Support: +44 20 8016 2332
Available 10am–10pm
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