I ordered a clearance item from Richard so was fully aware the delivery time may be longer. Although it did take longer than I expected, Richard communicated with me at all times. I did consider a ref... Voir plus
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Lisez les avis des autres
Excellent service from The Teak Store. I ordered the Radley 2-Seater Teak Folding Bistro Set online on 23/08/2026, and it was delivered 2 days later. Communication throughout was excellent, and the... Voir plus
L'entreprise a répondu
From start to finish it was a pleasure dealing with Richard at The Teak Store. I ordered the Sissinghurst 3 seater Lutyens bench for an anniversary present for my husband. He is absolutely delighted w... Voir plus
L'entreprise a répondu
Richard is a friendly guy but I've lost faith he ever had my table. After exceeding the stated lead time I requested a refund but it took weeks to persuade Richard & team to action this.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Here at The Teak Store we are dedicated to giving you the very best teak garden furniture with a focus on High Quality, Impeccable Service and Competitive Prices. As a family run business we strive to provide excellent customer service going the extra mile in making sure a customer is happy and satisfied with our products and service. When you purchase from us you know you will receive the very best teak garden furniture and accessories at great prices accompanied with great customer service. Confidence in our products Following numerous discussions with manufacturers, our objective was to identify the best teak suppliers, with the highest quality products at the lowest possible prices. We feel we have done so, and we are delighted to offer our most premium teak garden benches and teak garden furniture. Our website features a beautiful blend of modern and classic styles, all skilfully crafted from the finest Indonesian sustainable plantation teak.
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4,6
Excellent
175 avis
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Excellent service from The Teak Store
Excellent service from The Teak Store. I ordered the Radley 2-Seater Teak Folding Bistro Set online on 23/08/2026, and it was delivered 2 days later. Communication throughout was excellent, and the delivery was seamless. Thank you Richard.
The furniture is beautiful, well-made, and of exceptional quality. I’m extremely pleased with my purchase and would definitely recommend The Teak Store to anyone looking for high-quality garden furniture and products.
25 août 2026
Avis spontané
Réponse de The Teak Store
Hi Dalvinder,
Thank you so much for such a lovely review 😊
We’re really pleased to hear you’re happy with your Radley Bistro Set and that everything worked out so well with the delivery. It’s always lovely when we can get an order out quickly and it arrives exactly as it should.
Your kind words about the furniture and service really mean a lot to us.
Thanks again for your support and recommendation, we truly appreciate it 🌿
Best regards,
The Teak Store Team
Réponse de The Teak Store
Hi Nigel,
Thank you so much for your kind review 😊
We’re really pleased to hear you were happy with the service and found us helpful along the way.
Thanks again for your support, we really appreciate it 🌿
Best regards,
The Teak Store Team
Great service from start to finish
From start to finish it was a pleasure dealing with Richard at The Teak Store. I ordered the Sissinghurst 3 seater Lutyens bench for an anniversary present for my husband. He is absolutely delighted with the quality of his present!
20 août 2026
Réponse de The Teak Store
Hi,
Thank you so much for your lovely review 😊
We’re really pleased to hear the Sissinghurst Lutyens bench made such a special anniversary present and that your husband is delighted with it.
It means a lot to know you had a good experience with us from start to finish.
Thank you again for your support 🌿
Best regards,
The Teak Store Team
Great furniture, great price, great service!
Following a recommendation we found great quality furniture at a more than reasonable price. We ordered on a Saturday and were contacted and arranged delivery the following Wednesday. Great service!
26 août 2026
Avis spontané
Réponse de The Teak Store
Hi,
Thank you so much for your lovely review 😊
We’re really pleased you found us through a recommendation and that you’re happy with both the furniture and the value.
It’s great everything worked out nicely with delivery too.
Thanks again for choosing us and for your support, we really appreciate it 🌿
Best regards,
The Teak Store Team
Beautiful garden table & chairs
I ordered a clearance item from Richard so was fully aware the delivery time may be longer. Although it did take longer than I expected, Richard communicated with me at all times. I did consider a refund at one stage but am so glad I didn’t, my garden furniture is beautiful and receives lots of comments regarding the quality. It was lovely to meet Richard, who was obviously trying to navigate an issue with delivery times. I found him to be honest, genuine & wish him all the best with his business. I would definitely order again.
18 juillet 2026
Avis spontané
Réponse de The Teak Store
Hi Theresa,
Thank you so much for such a kind and thoughtful review 😊
We really appreciate your patience and understanding with the delivery time, especially with it being a clearance item. We know the wait was longer than expected, so it means a lot that you gave us the chance to see it through.
We’re so pleased to hear you’re happy with the furniture now it’s in place, and even better that it’s already getting lovely comments.
Thank you again for being such a wonderful customer and for supporting a small family business. We truly appreciate it 🌿
Best regards,
The Teak Store Team
Avoid at all costs
Richard is a friendly guy but I've lost faith he ever had my table.
After exceeding the stated lead time I requested a refund but it took weeks to persuade Richard & team to action this. There was always a reason to wait just a few more days, a promise of a delivery next week, etc.
Based on:
- repeated offers to "upgrade" me to a different table
- the "wrong but in my favour" table being accidentally loaded on the day of the delivery
- my order mysteriously going missing from the logistics centre when Richard when to collect it after I declined the alternative
- Richard's parting shot post refund of "If you did want to go a head with a rectangular table at the same size it's possible."
I can only conclude he never had the table I ordered and was hoping to persuade me to accept an alternative. I just wish he had been clearer on this point up front, I could have received a refund in time to look elsewhere for this summer.
I did eventually receive a refund and Richard continued to engage with me on WhatsApp while this took time to process.
22 juillet 2026
Avis spontané
Réponse de The Teak Store
Hi Elliot,
Firstly, I would like to sincerely apologise for the frustration and disappointment caused throughout your order.
I completely understand why the delays and different options discussed along the way caused you to lose confidence. However, I would like to reassure you that there was never any intention to mislead you or persuade you into accepting an alternative because the original table did not exist.
Your order was placed during a particularly challenging period, with very sudden growth, a delivery backlog and a changeover to a new delivery method all happening at the same time. As a clearance set, it also required additional preparation and checks before dispatch.
We offered an upgraded set and delivery option to try to speed things up, but you understandably preferred to keep to the original table you had ordered.
The wider table that was later loaded for delivery was a genuine mistake. As soon as you explained that the 120cm width would not work for your space, I apologised and offered to arrange the original 100cm wide table instead.
I fully accept that by that stage you had already waited long enough. With hindsight, I continued trying to make the delivery work for longer than I should have, when I should have given you a clearer choice sooner.
Your refund was processed, and although it was then held as pending by the payment processor, I continued to follow this up with you until it was resolved.
Maintaining an honest reputation is extremely important to me as a small independent business, so I am genuinely sorry that the experience left you feeling otherwise.
I sincerely apologise again for the time and frustration caused.
Richard
The Teak Store
An excellent teak garden bench provider.
This small business was keen to make a good impression. The business owner delivered our garden bench the following day with a smile, and seeing that I was nor that young and physically able assembled it at no extra charge. The product is perfect- a high quality, well-made, chunky teak garden bench with mortice and tenon joints- superior to any other comparable product that I have seen at a similar price. I am completely satisfied and will keep abreast of other products they offer.
31 juillet 2026
Avis spontané
Réponse de The Teak Store
Hi Garth,
Thank you so much for such a thoughtful review 😊
We’re really pleased to hear you’re happy with your teak bench and that it has made such a good impression. It was no trouble at all to help get it assembled for you on the day, and we’re glad we could make things that little bit easier.
Your kind words about the quality and craftsmanship really mean a lot to us.
Thank you again for your support, we truly appreciate it 🌿
Best regards,
The Teak Store Team
Excellent service
Excellent service from Richard and the Teak Store. From placement of the order through to delivery, Richard kept us informed and updated on lead times and coordinated the delivery to meet our needs. Very pleased with the quality of the product and nothing was too much trouble. Very highly recommended.
30 juillet 2026
Avis spontané
Réponse de The Teak Store
Hi Steve,
Thank you so much for your lovely review 😊
We’re really pleased to hear you felt well informed from ordering through to delivery, and that everything worked around what you needed.
It means a lot to know you’re happy with the quality and service, and we truly appreciate your recommendation.
Thanks again for your support 🌿
Best regards,
The Teak Store Team
Not one for reviews but thought it was…
Not one for reviews but thought it was warranted. Delivery guys were very helpful and the quality is great!
Worth the wait and will be ordering from them again. 10/10 ⭐️
20 juillet 2026
Avis spontané
Réponse de The Teak Store
Hi Jac,
Thank you so much for taking the time to leave us a review 😊
We’re really pleased to hear you’re happy with the quality and that the delivery team looked after you well. We really appreciate your patience with the wait too.
Thanks again for your support, and we’ll be very happy to help when you’re ready to order again 🌿⭐️
Best regards,
The Teak Store Team
Lovely People, Diabolical Service
Richard persuaded me to take down my previous, bad review, because he pulled on my heart strings and he promised to compensate me for the diabolical service I had received by providing patio covers for the patio set I bought. He said he'd provide the tracking details. Neither have been forthcoming in spite of my warning that I would re-post my review if he did not honour his promise.
I ordered a patio table and chairs on 26th April. On 9th of June, I had an email to say that my order was on its way. From the 24th of June on, I was sending frequent email and WhatsApp messages to find out what was going on. A lady who was always responded full of charm, but no action responded each time. On 29th June, I was told the lady had left. I was now communicating with the equally charming Richard, the company owner. Nothing seemed to be moving so, I was communicating with him every single day in the end. I even moved the deadline that I had set for when I wanted my money back - once because his assistant had left and a second time to allow the delivery company a day's grace. When the patio set eventually arrived on 7th July, the table delivered was the wrong shape. As it was for my daughter's family, I only saw a photo of it once my son-in-law had assembled it. However, upon returning from work, my daughter pointed out the error and I informed Richard. He said the table was worth more than the one ordered, but, that was not the point: it had been ordered to fit a specific space. By now, I was so exhausted by the whole process that I persuaded my family that they could live with the table they had. Dealing with this company is hard work and all the more so if you live a busy life as most of us do. I am very sorry for Richard, but, he does need to get his organisation sorted out. I hope his latest assistant is able to help him do so.
8 juillet 2026
Avis spontané
Réponse de The Teak Store
Hi Karen,
Firstly, I would like to sincerely apologise again for the experience you had with your order.
I completely understand why you felt frustrated by the delays and communication throughout, and I am genuinely sorry that we did not provide the level of service we aim for.
Although I was very pleased to hear that you and your family really like the furniture itself, I completely appreciate that this does not make up for the experience you had getting it, and I am sorry that we let you down in that respect.
For transparency, I would just like to clarify a couple of points. The patio covers that I promised as a gesture of goodwill were never forgotten. I tried to call you on two occasions and left a message to explain that whilst the chair covers were in stock, I was waiting for the correct table cover to arrive so that I could send the complete set together.
I can also confirm that the cover set has now been dispatched and the tracking details have been sent to you.
I would also like to clarify that when the incorrect table was delivered, I did offer to arrange the correct replacement so that you received the table you had originally ordered. Although the table delivered was a more expensive model, I completely appreciate that this was not the table you had chosen. I also completely respect your decision to keep the table that was delivered.
As a small independent family business, we have experienced a period of very rapid growth over the past few months. I am working hard to put better systems in place while still maintaining the personal level of service our customers expect and deserve.
Thank you for your feedback. I genuinely wish you and your family lot's enjoyment from your furniture, and I sincerely apologise again for the inconvenience and disappointment caused.
Richard
The Teak Store
Outstanding service and a beautiful quality product
We ordered the Harrington teak extending dining table and stacking chairs yesterday and were absolutely delighted to have them delivered the very next day.
From our first contact, Richard was exceptional. His knowledge, attention to detail, and communication were outstanding, and he went above and beyond to make sure we were happy with our purchase. It is rare these days to deal directly with someone who takes such genuine pride in their business and cares so much about the customer experience.
The quality of the table and chairs is excellent, and they look fantastic on our patio. They are exactly what we were hoping for and will be enjoyed for many years to come.
We are extremely pleased with our purchase and would highly recommend Richard and The Teak Store to anyone looking for quality garden furniture backed up by genuinely personal service. It has been a pleasure dealing with him, and we would happily buy from The Teak Store again in the future.
14 juillet 2026
Avis spontané
Réponse de The Teak Store
Hi Doug,
Thank you so much for such a lovely and thoughtful review 😊
We’re really pleased you’re happy with the Harrington set and that it looks fantastic on your patio. It means a lot to hear how pleased you are with both the furniture and the service.
Thank you as well for being such a wonderful customer and for supporting a small family business. We genuinely appreciate it.
Thanks again for your support and recommendation 🌿
Best regards,
The Teak Store Team
Thank you Richard
An updated review: After a much longer wait than we’d anticipated, Richard personally delivered our dining set today. He was incredibly apologetic and genuinely cared that we'd had a disappointing experience. He took the time to explain what had happened and it was clear he wanted to make things right.
The furniture itself is absolutely beautiful. The quality is excellent - we're so pleased with our purchase. It was definitely worth the wait.
The delivery times and communication throughout the process could certainly be improved, as the uncertainty was frustrating at times. However, we also appreciate that delays can happen, especially for small independent businesses, and we were grateful that Richard went above and beyond by delivering the furniture himself.
We're pleased to have been able to support a family-run business and hope they can iron out the delivery issues, because they have a genuinely lovely product. Thank you, Richard, for seeing it through.
13 juillet 2026
Avis spontané
Réponse de The Teak Store
Hi Kate,
Thank you so much for taking the time to update your review 😊
Really sorry again for the longer wait and for the uncertainty along the way. We completely understand how frustrating that must have been, and we genuinely appreciate your patience while we got everything resolved.
We’re so pleased to hear you’re happy with the dining set now it has arrived, and your kind words about the quality of the furniture mean a lot to us.
Thank you as well for your honest feedback about delivery times and communication. We know this is something we need to keep improving as we grow, and we really do take it on board.
Thanks again for giving us the chance to see it through, and for supporting a small family business 🌿
Best regards,
The Teak Store Team
Ordered a set of table and chairs in…
Ordered a set of table and chairs in April and paid for them. Reported issue to Shopify (also totally inadequate) and was promised the earth. Now mid July no order. Will take this up with my bank more hassle. So if this stops one person buying from them great I’ve helped someone. DONT BUY FROM THESE PEOPLE . I have just read their answer. Living on the Isle of Wight we constantly check delivery prices and I fed my post code into their system to check the delivery price and their system stated no charge. I’m afraid to say this has only confirmed my opinion of these people. DONT BUY FROM THEM INCOMPETENT COMPANY
1 avril 2026
Avis spontané
Réponse de The Teak Store
Hi Mr Pacy,
Firstly, I would like to sincerely apologise for the frustration and disappointment caused.
For clarity and context, your order was for a clearance dining set being delivered to the Isle of Wight. The free mainland delivery option was selected at checkout, however deliveries to the Isle of Wight require a different delivery arrangement and an additional surcharge due to the location and logistics involved.
Our delivery page clearly outlines this information, and at checkout customers are asked to select the correct delivery method appropriate to their location. I am sorry that this was not followed in this instance. All this information is on our delivery page https://www.theteakstore.co.uk/pages/delivery-information
I did explain this to you and tried to work with you to find a solution. As a small business, I even offered to absorb the full additional delivery cost, which was not something I was required to do but rather a gesture to help you out and still try to complete the order for you.
Clearance dining sets can also carry an additional lead time, as they require further checks and preparation before dispatch. Combined with the Isle of Wight delivery arrangement, this meant the order would take longer than a standard mainland delivery.
That said, I do accept that communication could have been clearer and handled sooner from our side, and I sincerely apologise for that.
As you were not prepared to wait any longer, we confirmed that a full refund would be arranged.
I am genuinely sorry again that we were unable to complete the order for you and that the experience has left you feeling this way.
Please know that we are always here to help if you would like to discuss anything further, either by email at sales@theteakstore.co.uk or by calling us directly. Always more than happy to help wherever I can.
Richard
The Teak Store
Very helpful and responsive it’s nice…
Very helpful and responsive it’s nice to be able to speak to someone. Will be back to order additional when our gardens done and I would recommend.
8 juillet 2026
Avis spontané
Réponse de The Teak Store
Hi S,
Thank you so much for your kind review 😊
We’re really pleased to hear you found us helpful and easy to reach. It really does make a difference being able to speak to someone properly when you need to.
Thanks again for your support and recommendation, and we’ll be here when your garden is ready for the next piece 🌿
Best regards,
The Teak Store Team
Really impressed with the furniture
Really impressed with the furniture, fabulous quality. The Teak Store themselves were very easy to deal with - effective and efficient and always pleasant.
I have already recommended them to friends who admired the table and chairs we bought, and would definitely recommend them again.
4 juillet 2026
Avis spontané
Réponse de The Teak Store
Hi Chris,
Thank you so much for such a lovely review 😊
We’re really pleased to hear you’re happy with your table and chairs, and it’s wonderful to know they’ve already been admired by friends.
Thank you as well for recommending us, that really does mean a lot to us as a family business 🌿
Best regards,
The Teak Store Team
Happy customer in London
Comparing initially websites this family run business was clear, had the product in stock and delivered exactly what we asked for! Richard responded to any questions and offered solid advice to set it up and maintain the tables and chairs with the right product. Happy customer.
6 juillet 2026
Avis spontané
Réponse de The Teak Store
Hi Bruno,
Thank you so much for your lovely review 😊
We’re really pleased you chose us and that everything was clear from the start. It’s great to hear the table and chairs were just what you were looking for, and that the advice on setting them up and caring for them was helpful.
Thanks again for your support, it really means a lot to us 🌿
Best regards,
The Teak Store Team
I ordered a bench on the 24th March and…
I ordered a bench on the 24th March and it has still not been delivered! I have sent over 20 messages to the company chasing the status of the order. The company informed me shortly after ordering that they were having some issues with their deliveries and to please be patient, after waiting for 5 weeks with no further updates as to when I would be receiving my bench I started to regularly chase. The company then kindly offered to refund the bench on the 9th May but still offered to deliver it. Almost 2 months later, I’ve had minimal communications and no bench delivered. I wish the company had been honest from the start and not promised to deliver the bench if they weren’t going to follow through with this as I’ve now been waiting for a bench for over 3 months and wish I had just ordered another one back in March!!!!
24 mars 2026
Avis spontané
Réponse de The Teak Store
Hi Lucy,
Firstly, I would like to sincerely apologise for the frustration and disappointment caused.
Your order was placed during a very difficult period, when our previous courier unexpectedly stopped accepting items of this size at very short notice. This caused significant disruption while we worked to put a new delivery solution in place.
I completely understand how frustrating this must have been, particularly after waiting for updates, and I am genuinely sorry that communication was not as clear or consistent as it should have been.
For transparency, I would also like to clarify that a full refund had already been processed some time ago. Following this, there was further discussion around still trying to deliver the bench as a goodwill gesture, but I fully accept that this should have been handled and communicated much more clearly from our side.
As a small family business, we genuinely care about our customers and I am very sorry that we did not provide the level of service we aim for on this occasion.
We have since been working hard to improve our delivery processes and communication so customers are kept better informed moving forward.
Please know that we are always here to help if you would like to discuss anything further, either by email at sales@theteakstore.co.uk or by calling directly. We are always more than happy to help wherever we can.
Richard
The Teak Store
Absolutely appalling customer service
Absolutely appalling customer service. One of the chairs arrived damaged nearly 2 months ago and the owner and customer service representative (who now apparently doesn’t work there) both insisted a replacement had been ordered with the supplier and they’d contact me soon/by the end of the day repeatedly. Nothing has repeatedly been done. Do not trust this company spend your money elsewhere. I will be filling a formal complaint with the ombudsman and requesting a refund.
Update.
After 7 weeks many phone calls, messages and emails and finally a demand for a refund they finally managed to deliver the replacement chair. The owner seems like a decent guy but is out of his depth, promising things he doesn’t deliver, largely through trusting others. I wouldn’t order anything from them again
16 mai 2026
Avis spontané
Réponse de The Teak Store
Hi JR,
Firstly, I would like to sincerely apologise for the frustration and disappointment caused.
I completely understand your comments regarding the delay in resolving the damaged chair, and I am genuinely sorry that this took far longer than it should have.
When a replacement item is required due to damage, there can be an additional process and lead time while we confirm the correct replacement, check what has happened, and arrange this properly. However, I fully accept that this should have been communicated much more clearly throughout.
The replacement chair has now been delivered, but I completely appreciate that the time taken to resolve this has affected your overall experience with us.
As a small family business, we genuinely care about our customers and the service we provide, but on this occasion we clearly fell short.
I also appreciate your comment that I seem like a decent person, and I am sorry that despite this, your overall experience has left you feeling unable to order from us again.
Thank you for your patience while the replacement was arranged, and I sincerely apologise again for the inconvenience and frustration caused.
Richard
The Teak Store
Extremely good company to deal with
I ordered my furniture in April and it arrived, as quoted on the order, well within the the time frame. Richard who is the owner of the store always returned my calls or answered straight away and was pleasant, courteous and explained the answers to my questions. In short, very professional. I am aware that he is exceptionally busy and sometimes things don't go 100% his way. However, I felt confident, and the few slips I had were dealt with quickly and fully. The delivery of the furniture was made by two very nice young men who carried the table and chairs to the site where it will be assembled. Opening the box, I was pleasantly surprised by the quality of the table and chairs. They are very well constructed, albeit heavy, and built to last. In general, I am very happy with the furniture, the service provided and the excellent communications received.
30 juin 2026
Avis spontané
Réponse de The Teak Store
Hi Mark,
Thank you so much for taking the time to leave such a thoughtful review 😊
We really appreciate your patience and understanding, especially with us being a busy family business. It means a lot to hear that you felt confident throughout and that any little issues were dealt with properly along the way.
We’re also really pleased the delivery team looked after you well and that you’re happy with the quality of the furniture now it has arrived.
Thanks again for your support, we truly appreciate it 🌿
Best regards,
The Teak Store Team
SMART LUTYENS BENCH
Bought a Lutyens Bench from The Teak Store, we live in Hampshire, i believe the company are in Lancashire. Was delivered promptly within a few days. Very happy with our smart new bench which looks a treat in our front garden. Great quality, easy to assemble and would definitely recommend this company.
21 mai 2026
Avis spontané
Réponse de The Teak Store
Hi Diane,
Thank you so much for your lovely review 😊
We’re really pleased to hear your Lutyens bench is looking the part in your front garden. It’s always nice when a piece finds the perfect spot.
We’re glad we could get it down to Hampshire quickly for you as well, and it’s great to hear assembly was nice and straightforward.
Thanks again for your support and recommendation, we really appreciate it 🌿
Best regards,
The Teak Store Team
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