The Urban Botanist Avis 

I bought a lovely terranium and paid extra for lights. The lights failed on 3rd day. Now I have a query about mushrooms and weeds growing in the terranium and also tiny black flies flying around. No reply to my email. I think the post purchase customer service is a bit lacking.

Great communication, great customer service, and great product!!! Really happy about it

My plant is wonderful, I absolutely love it.
Great price and superb quality.

I ordered some small succulents/cacti for a terrarium to replace some that I had lost as a result of not watering them. The replacements were quite expensive, but I was happy to pay this as the original plants had been good. Sadly, when the new plants arrived they were completely dried out, they had fallen over in the box and half the compost fallen out and the plants themselves were all miniature cacti, not the attractive succulents advertised (although the website did note that either cacti or succulents might be sent) and did not look at all healthy. I ended up putting them in the bin and buying more attractive and cheaper replacements at a garden show.

Efficient delivery ,well packaged and a lovely product

Arrived when it said it would and was exactly as promised. very pleased.

I bought this as a present for my wife, she loves it. Beautifully designed and with the lights on at night it is like having a small world next to you. Suspect that this will not be my last purchase. Thanks

The parcel arrived well packed and ahead of time. It was a present for my daughter who was thrilled with it and says it is flourishing nicely.

Great service. Arrived when said, packaging excellent,all in all a pleasure to purchase from this company.

First the product was ruined after 6 months of purchase. Retailer got advise from the firm asking for review and was told to buy a replacement kit so I did, cost me £40 or so. You left the prices on the plants that I got which was only 4 with a price tag of £1.99 each so it cost £32 for the compose and moss lol. I will never by from this firm again when my £12 spin off version from my local supermarket has lasted me 3 years now. Waste of money

I recently bought a DIY dinosaur terrarium (£60) for my little boy. What turned up was an average, cheap and rather poor experience.

Despite the price the terrarium jar is plastic and has visible plastic joins either side of the jar. It looks cheap and tacky.

The plants are smaller than the picture and come in a plastic cup, too small for the plants. By the time you to get to planting them, they have fallen out the cup about 100 times and not an ounce of soil is left.

There are no instructions at all, an assumption you are all experts in this field, so by completion stage the whole thing looked utterly woeful.

The dinosaur toys are cheap and look like what you pick up in a local Pound Shop.

For the price it's disgusting. You could certainly buy all of these items yourself for around £15/20

Absolutely amazing! Ann-Marie, Lucy and their team put together the most beautiful Terrarium I could have asked for. It’s vibrate, modern and most importantly healthy. If your looking for an alternative to fresh cut flowers that can breathe life and colour into your property and make it feel more like a home then this is the company to do it! Highly recommended!! Thank you so much and hope to do business with you again soon.

A great company to work with! Lucy and her team are amazing. We were looking for sustainable corporate gifting and they were such a great help and knew exactly what we needed.

Very attractive piece with accurate delivery

When I tried to complain about a faulty product the customer service was appalling!

Beautiful terrariums, packaged really safely to protect the glass. Bought for family and friends as well and would highly recommend!

We've bought a number of things from Urban Botanist and been really impressed with the quality of the products but, more importantly, the quality of the customer service - particularly from Anne Marie. On one occasion we had a minor manufacturing issue and an entire replacement arrived the following day without question. We've also received excellent advice and, free of charge, new plant material to better help an Ecosystem flourish. I'm always happy to support a business which cares about it's customers.

Great product. Excellently packaged and as shown.

Quick delivery, fantastic products. Definitely recommend.

Despite contacting this company a number of times, I am unable to access my account and they seem incapable of fixing this or deleting it. Rather, they continue to harass me and try and take money from my account for products NOT ordered. Steer clear.