The WATCH Lab Avis 

Yet again The Watch Lab at Bluewater Dartford gave great advice on possible watch repair. On this occasion the watch strap was broken and easily repaired. Thank you. The watch though did not need new battery requirement but a new part. Advised it would more expensive to do than value of an inexpensive watch. Over the years this Watch Lab near M&S has been extremely helpful and successful in solving other watch concerns. No charge. Greatly appreciated. ✅✨☘️

I visited the Kingston Upon Thames branch and I was impressed at the quick and efficient service. They were able to fix my watch within 30 mins. Thank you!

Visited store in Windsor and Paul provided an excellent service. He was very friendly and professional and had great knowledge of the products. Would use again if ever in need of watch repairs.
Mike Molony

Good service and excellent customer care

I visited the St Enoch glasgow store in hopes of getting a late friends ring repaired.

I did get his name but the guy not only repaired it but made it look brand new. He was so empathetic to my story and went above and beyond.

If you see this thankyou so much. You've no idea how much it means to me you were able to do what you did
Glasgow St enochs - 11/7/26 around 12pm

Excellent customer service from Kronos at the Bluewater store

Paul was really helpful with taking a link out of my watch and made sure the fit was comfortable after. A nice quick job 👍

Visited the shop in Buchanan Galleries today (6/7/26) and the guy was really helpful and knowledgable - he fixed my TAG watch in no time and gave me sound advice as what to do if the same problem reoccured - This was after a dissapointing experience from the high end jeweller that I bought the watch from Would highly recommend going to The Watch Lab in Buchanan Gardens with any issues with you watch.

I received excellent service today from Paul at the watch lab, Windsor. Called in to get a new watch sized which he did really efficiently for me while I waited. A friendly chap who offers great service, would recommend and will be back if I need anything else doing. He even wished me a happy birthday.
Len Lovelock

Polite man replaced my battery but concerned Watch Lab has no price list. When I asked about pricing, I was told it is flexible ! Is this legal? It is doubtful. I will be looking into this. I visited St Enoch Centre in Glasgow.

Callum clearly explained everything that was required to repair my wife’s Tag Heuer. Communication was excellent. Watch now looks and performs as it was on day one. Price was very fair.

Went to Bournemouth on a day trip from Milton Keynes.Gave the shop manager my seiko kinetic previously owned by my late father.Had a new capacitor fitted and watch serviced.The watch is looking brand new,
I really wish my father was here to see it
Highly recommend watch lab!

Paul kindly replaced my watch battery without charge but we also had a good conversation about life and people. Nice to have meaningful exchanges at unexpected times. A good experience

I went to the one in the gyle centre Edinburgh and the guy was so helpful. He fixed my watch and offered to clean it up which was great but the best of all he managed to fix a pair of earrings for me which the jewellers were not able to so i can now wear them to a wedding next week. Sorry i cant remember his name but a huge thank you to him. Also the price was very
good to
Thanks again
Liz Douglas

I spent ages on the internet and phoning around to try and find someone who could repair my grandfathers 120 year old pocket watch. I eventually called the Watch Lab in Chester. The young lady who answered was so helpful and reassuring, she explained that the organisation would send the watch to expert repairs and prepare a quote for repair. The following day I took the watch into the shop and met Katrina. I said to her she had been most helpful . I felt happy handing over such a family treasure as she explained it would be sent by secure courier. I have now had the quote and am proceeding with the repair. I just want to acknowledge a member of staff who for me is a great ambassador for Watch lab. I hope the repair is as good as her service has been.
Evan Morris MBE

Had a watch service with them at Colchester branch. Hannah and Matt did a great job sorting all the process from beginning till end of it. Highly recomended

Excellent and friendly service. Really pleased

Sarah was amazing, super quick and helpful. Would highly recommend!

Called in this morning and Nathan cut my wedding ring off. Sadly over the years it appears as though I've 'expanded' more than I should have!
Very professional and attentive and got the job done with minimum fuss all for a very reasonable rate.
Excellent service, thank you.

Paul of Windsor.

What a nice man and very helpful , did a great job on our watch strap for my wife , and why there other people very happy with what he did for them five stars.