The staff were all equally professional, understanding and helpfull. They all had the knowledge and expertise to fix my phone. My phone had a problem due to a download with endless pop ups. It was ver... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 20 Gravel Walk, Whitefriars, CT1 2TD Canterbury, South, GB
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Lisez les avis des autres
Visited the store with an issue and Jon was fantastic. Listened to my issue, took ownership and helped me resolve with customer web chat from start to finish. Professional throughout, it’s rare to exp... Voir plus
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Declan was my excellent contact today . i gave him three pronlems , he sorted them all . I also came in three months ago he was excellent then . this shows high levels of customer support an... Voir plus
L'entreprise a répondu
Fantastic service, went in to get a new plan and ended up leaving with one for my daughter as well. Alex was really helpful and easy to talk to; amazing customer service!
L'entreprise a répondu
À propos de l'entreprise
À propos de Three UK - 3Store Canterbury
Écrit par l'entreprise
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Écrit par l'entreprise
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Coordonnées de contact
Unit 20 Gravel Walk, Whitefriars, CT1 2TD, Canterbury, South, Royaume-Uni
- 01227458512
4,7
Excellent
70 avis
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I had a lot of help and advice from Mr…
I had a lot of help and advice from Mr Declan.He is friendly, approachable and a very polite and helpful gentleman.
11 juin 2026
Avis spontané
Réponse de Three UK - 3Store Canterbury
Hey Sinan, thank you for sharing this amazing 5⭐ review! We’re thrilled Mr Declan gave you such a fantastic experience. Hope you have a wonderful day. -Neha
New phone instore
Came into store with an old phone that no longer works, and got a great deal as a 10 year long three customer. Brand new phone on the same day! Lydia, Alex and James were all really friendly and collectively made my experience 10x better!
7 juin 2026
Avis spontané
Réponse de Three UK - 3Store Canterbury
Boom 💥 Ella. Wonderful to know Lydia, Alex and James delivered such expert support, guiding you from an old device to a new phone while creating a standout experience 💫 -Arvind
The Canterbury store was busy but Alex…
The Canterbury store was busy but Alex took the time to explain everything to me and save me money on my bill. I couldn't asked for more
23 mai 2026
Avis spontané
Réponse de Three UK - 3Store Canterbury
Wow, Peter! It’s wonderful to hear that Alex made everything effortless and ensured such a smooth experience 😊 -Neha
John is amazing
John is amazing! We have been going into the store to sort phone things out for years and he is always so helpful. Absolutely brilliant. Thank you!
18 mai 2026
Avis spontané
Réponse de Three UK - 3Store Canterbury
Amanda, we’re glad to hear that John provided a positive experience and was able to assist you. Your feedback means a lot to us. -Afaq
Very helpful and patient
Very helpful, patient and attentive.
Alex was polite, friendly and informative
20 mai 2026
Avis spontané
Réponse de Three UK - 3Store Canterbury
Creating positive experiences through attentive and friendly service is what we’re proud of every day, and Alex made that happen seamlessly. Thank you, Joe, for sharing your experience with us! -Samad
Went into 3 to renew my contract after…
Went into 3 to renew my contract after a few years and spoke to Jon there. He was so helpful and knowledgeable and talked me through everything. I feel pretty clueless about data and phone contracts so he was very patient and insightful. Made it all very easy thankfully.
15 mai 2026
Avis spontané
Réponse de Three UK - 3Store Canterbury
That's fantastic natalie 🥰we really appreciate you taking the time to leave this review. It’s wonderful to hear how patient and helpful Jon was during your visit. Your kind words will mean a lot to him 💛 -Ayesha
Alexandra was extremely patient with…
Alexandra was extremely patient with two elderly people and very helpful.
19 mai 2026
Avis spontané
Réponse de Three UK - 3Store Canterbury
Hey Sandra! 😊 Thanks for your kind words, we’re so glad Alexandra could help and make things easier for you. Have a great day ahead! 🌟 -Samad
Smooth transfer of old SIM-only contract
I wanted a new SIM-only contract to replace my old one with Vodafone which had only allowed me 2GB of data per month. I now have 100GB for roughly the same cost. The manager in the Three shop in Canterbury was friendly, informative and efficient, and the transfer to Three was very smooth.
14 mai 2026
Avis spontané
Réponse de Three UK - 3Store Canterbury
David, we really appreciate your thoughtful feedback. It’s great to hear the manager made your switch so smooth and informative. We’re delighted you’re enjoying your new plan and value. -Manavata
Lydia at Canterbury three store was…
Lydia at Canterbury three store was amazingly helpful great customer service made everything simple and stress-free would highly recommend!
5*.
17 février 2026
Avis spontané
Réponse de Three UK - 3Store Canterbury
Boom 💥 Steven, it’s stellar to hear that Lydia at our Canterbury branch was such a star. We’re stoked she made everything a breeze for you. Thanks for the recommendation 🚀 -Arvind
Friendly and helpful
Wanted a new phone but wasn't sure which lydia was really helpful and knowledgeable she didn't rush through and explained all my options very happy.
15 avril 2026
Avis spontané
Réponse de Three UK - 3Store Canterbury
Hi Laura, it’s great to hear that Lydia took the time to talk you through everything and help you find the right phone. Thanks for this amazing 5 ⭐ review. -Prabhjeet
3 Canterbury
Lovely young man declan was so helpful.
He was very understanding because l am not very good with technology
So thank you.
13 avril 2026
Avis spontané
Réponse de Three UK - 3Store Canterbury
Thank you for taking the time to share this, Pauline. We’re so glad to hear that Declan offered such thoughtful support and made everything easier for you. -Afaq
Great help from Declan
Great help from Declan, many thanks. Problems resolved with a smile.
12 avril 2026
Avis spontané
Réponse de Three UK - 3Store Canterbury
Thanks for sharing your feedback, Charles. We’re delighted Declan could resolve everything for you with such great service. -Shivam
The dread of phone upgrades/switching
The dreaded time came to ditch the old faithful phone and get a new one. Also needed to sort out my 3 dongle which was hit and miss with a connection. So went to Vodafone where the contract for the phone was and then 3 where the contract for the dongle was. I was greeted as soon as I entered the shop by a lovely young lady who took me to Declan. We discussed the dongle issues. He immediately installed complete confidence. We discussed my Vodafone contract and luckily I was still in the cooling off period. I would say that I've been an avid Vodafone business customer for longer than I can remember. So here's the thing, Declan said let's join together the phone and the wifi with one simple payment, half the cost of Vodafone. I agreed and he made the whole process stress free. I've never had this experience in a mobile phone shop before. I simply cannot thank Declan enough. He is a massive credit to the company. Thank you Declan. I am now a very happy 3 customer 🙏
9 avril 2026
Avis spontané
Réponse de Three UK - 3Store Canterbury
We’re delighted to welcome you into the 3 family, Michelle! Declan turned what could have been a complicated switch into a smooth, confidence‑boosting journey. By simplifying your plan and easing the transition, he showed exactly what great service should feel like. Thank you for trusting us, here’s to many more moments of effortless connection and satisfaction ahead! -Ashifa
Polite staff
Alex was really helpful, helping my friend set up his first contract. Very respectful much appreciated.
6 avril 2026
Avis spontané
Réponse de Three UK - 3Store Canterbury
Hi there 🎯 Thrilled to hear Alex offered calm, considerate guidance while helping your friend with their first contract. Wishing you both plenty of bright moments ahead ❤️ -Arvind
I recently visited three store…
I recently visited three store Canterbury it was clean well organised and easy to navigate Lydia was very friendly and approachable and she helped me choosing the right plan
18 mars 2026
Avis spontané
Réponse de Three UK - 3Store Canterbury
Great service, great vibes! We’re delighted that Lydia made your experience remarkable. Wishing you a day as wonderful as your feedback made ours. Serving you at our Canterbury store was truly a joy. -Ashifa
The coustmer service is very good and…
The coustmer service is very good and service is fabulous
18 mars 2026
Avis spontané
Réponse de Three UK - 3Store Canterbury
Hello Rajavardhan, we’re glad to hear that you had a wonderful experience with us. Thank you so much for the ⭐ review! -Neha
Alex was a great help and all round…
Alex was a great help and all round lovely person to help me start a new contract
18 mars 2026
Avis spontané
Réponse de Three UK - 3Store Canterbury
Thank you for sharing this, Ellie! We’re glad to hear that Alex made your new contract experience smooth and positive. -Afaq
Réponse de Three UK - 3Store Canterbury
Hey Murnila, that's marvelous! 🌸 We’re so glad you marked your happiness with a brilliant 5 ⭐ -Ashifa
Réponse de Three UK - 3Store Canterbury
Hi Andrew, we’re thrilled you had a top-tier experience and that our team provided such excellent support. -Kishan
Data transfer
Lydia. Alexandra and Declan were superb in helping me set up a new phone and contract today. I couldn't have asked for more support. Excellent service.
7 mars 2026
Avis spontané
Réponse de Three UK - 3Store Canterbury
Hi Karen, we appreciate you letting us know that Lydia, Alexandra, and Declan provided the thorough support you were looking for when getting your new device and agreement sorted. It’s good to hear the team made the whole transition feel so easy for you. -Kishan
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