Three UK - 3Store Castleford Avis 

Yanal had dealt with my enquiry really well and gave me an amazing experience thank you so much ( really knowledgeable guy)

Called into the three shop and saw Karen she was very every helpful and helped me cancel my husbands phone with EE. She was lovely.

Excellent service from Shannon! Would highly recommend.

Absolutely blown away by the excellent customer service in store I received today by Helen and Shannon after I’d accidentally deleted my eSIM on my new phone .
I was greeted in store by two welcoming and friendly employees ( who by the way are a credit to your company ) and they listened while I explained the problem and not once was I made to feel stupid or awkward which is what I was apprehensive about before I first came into store .
The store employees were fantastic and nothing felt like too much trouble and I came out of the store with a smile on my face ! Having worked in customer service myself these ladies were incredible and should be told so .
Keep up the excellent work , you ladies deserve a raise .

I always use Castleford shop for my phones and always like to see Karen. I always trust her to sort out my phones and set them all up for me. Thank you

Aya was amazing in sfore helped feom beginnong to end i dont get any help so i was very emotional with the support in store

Shannon has been fantastic. I could of asked for a better service

Had problems with my phone not working properly, called into Castleford shop and Karen helped me get it working again. Fantastic

Excellent service very helpful and friendly

Aya found me a amazing g deal foe the a57 5g for 30 pound and I was paying that with ee foe sim only

Excellent service from Helen today tha k you

1 star only because I couldn't leave zero.

Not sure where to start with this. I received abysmal and unacceptable service from the Three Castleford store yesterday when trying to return an internet device which was still within the 28 days return period. Whilst the contract was taken out at the White Rose store (pushy sales rep at the time), I was informed that if the internet was not stable enough to work from home, there is a no hassle returns policy within 28 days and because I live closer to the Castleford store, it wouldn't be a problem returning the device there is the signal was not strong enough. Ok I'll give it a try I said. Having tried the internet for 2 days it was clear that the download speeds were completely unworkable for my needs, therefore I returned the device and requested the cancellation yesterday at the Three store. When I sat down with two female colleagues, they appeared disgruntled from the start. Having taken my driving licence and ID to start the return, and after reviewing the emails from Three when the contract was taken out, they stated that they could not arrange the return in Castleford because I didn't have the receipt (!) Guess what, there was no receipt even given to me as all paperwork was via email at the White Rose Store. One of the colleagues went to the back to retrieve some ''new rules'' which apparently states that any return has to be from the original store where the device was purchased. My response was that is ridiculous. Not only was I mis sold the internet speeds when I purchased the device, I am now being penalised for not being able to provide a receipt that was never provided to me in the first place.

Leaving unhappy, I made my way to the White Rose store (20 mile return trip). Whilst the White Rose staff were much better at providing customer service, they were clearly alarmed with Castleford's approach as apparently customers are able to arrange a return at ''any Three store even including London''. Comments were made and it then became clear that the reason the two members of staff refused the return was because it would go against their ''figures'' i/e a returned product would go against their sales stats - that was my takeaway anyway.

If Three management read this, I'd be happy to provide further information and a description of the staff you employ at Castleford who clearly penalise customers through their own means. Unacceptable on any level given the distance I had to travel!

Both girls were very helpful in resolving my issues. A credit to three store castleford

Fantastic Service from Shannon. Shes always so helpful and kind. Our favourite customer service advisor when we visit

Shannon has been absolutely brilliant. She has so much patience and explained everything perfectly. We finally have internet!

Shannon was super helpful and got us the best deal possible we will be back

Shannon has been fantastic. She always makes me feel welcome and never puts pressure me. Highly recommend. We always feel welcome in the castleford store and they always deliver

Karen was very patient setting me up with new broadband and a sim. Thank you to Karen and Paul for your help

come in to the store to day proper made my day sorted my phone out and got me the phone i wanted just want to say the staff was really helpful in getting me my phone thsnk u karen and paul

Shannon was absolutely fantastic.
Thank you. She kitted me out with the works. A new phone. Hub and tablet