Absolutely amazing service. Popped in with a question and got a full review with Siaysha who was so helpful and patient and even ended up saving me money. Something I normally dread was turned into su... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement13 Cameron Walk, Metro Centre, NE11 9YR Gateshead, North, GB
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Lisez les avis des autres
⭐⭐⭐⭐⭐ Absolutely fantastic customer service from Siaysha from start to finish. I’m currently upgrading my contract with Three, and the member of staff who helped me was brilliant throughout t... Voir plus
L'entreprise a répondu
Really impressed with the service and couldn’t be happier with the deal I ended up with. I was helped by a gentleman named Nasim. From his first greeting I knew he was a wam soul. His patience knew no... Voir plus
L'entreprise a répondu
Siaysha served me today and was great experience it was updating my phone. She explained everything clearly including price, warranty and any extras she’s offered. Once I was set up Siaysha phoned cus... Voir plus
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À propos de l'entreprise
À propos de Three UK - 3Store Gateshead Metro Centre
Écrit par l'entreprise
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Écrit par l'entreprise
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Coordonnées de contact
13 Cameron Walk, Metro Centre, NE11 9YR, Gateshead, North, Royaume-Uni
- 01914608825
4,9
Excellent
206 avis
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Fahim was brilliant gave an amazing…
Fahim was brilliant gave an amazing experience thank you for your time
30 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Hi Shayan, thank you for sharing your feedback. We are glad Fahim provided you with a top-tier visit and dedicated his efforts to ensuring you looked after.— Three Social Media Team
Fahim was amazing and 10/10 and gave a…
Fahim was amazing and 10/10 and gave a great deal and was very helpful
30 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Your shout‑out is WOW 🎯 Brenda. We’re overjoyed Fahim secured outstanding value and delivered such dedicated support, and that perfect 10/10 says it all 🌟
- Three Social Media Team
Siaysha
Siaysha
She is brilliant and went over and beyond with the help she gave me, very pleased with the service, thank you very much xx
30 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Thank you, Sylvia, for your 5 star review. We’re glad Siaysha created a great experience for you.
Three Social Media Team
Siaysha I have had very good afternoon…
Siaysha I have had very good afternoon very informative and helpful and am really pleased with how everything turned out thanks
30 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Hi Trevor, it’s wonderful to know Siaysha made your afternoon worthwhile, sharing clear guidance and creating an outcome that left you feeling delighted with how everything came together. — Three Social Media Team2
Fahim was very helpful and he helped my…
Fahim was very helpful and he helped my friend who had sim issues and fixed the phone credit to three
30 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Hey there, we’re so glad you’re happy with our service from Fahim, thank you so much for the ⭐⭐⭐⭐⭐ review! — Three Social Media Team
Fahim was really helpful and fixed my…
Fahim was really helpful and fixed my sim and gave a really good deal on my new sim deal
30 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Thank you for sharing this amazing 5⭐ review, Kowk! We’re delighted Fahim fixed your SIM and helped you secure a great deal. Your feedback truly brightened our day.
— Three Social Media Team
5* service at 3 Metrocentre
5* service at 3 Metrocentre. Fahim was excellent, answered all my questions and wasn’t pushy at all. Credit to 3.
30 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Thank you for your review, Pouyan. We’re delighted to hear Fahim offered excellent support and made your visit a positive one. We truly appreciate your feedback 😊
-Three Social Media Team.
Exceptional service
The metro centre store has always been my favourite and a lot of this is by the fluke chance that everytime i go to upgrade my phone is see the same staff memeber called Phil.
He has always been exceptionally helpful when ive not been entirely sure what option I want and has a no pressure sales approach which is great, its just like chatting to your friend!
29 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Hi David, it’s wonderful to know your visit was positive and handled with care. Our staff member Phil will be delighted to know his efforts were appreciated. Thank you so much for the 5⭐ review! – Three Social Media Team
Réponse de Three UK - 3Store Gateshead Metro Centre
Thank you for the wonderful feedback, Julie-Ann! We’re so glad you had such an exceptional experience with us. 😊 – Three Social Media Team
Siaysha was very helpful
Siaysha was very helpful and sorted all my contracts out.
28 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
This made our day 🌈 Christina. We’re pleased Siaysha’s expert guidance brought everything together and earned such wonderful praise 🌼
- Three Social Media Team
Réponse de Three UK - 3Store Gateshead Metro Centre
Hi Hasim, we’re thrilled that Siaysha delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review.
– Three Social Media Team
Phil and Fahim were very helpful
Phil and Fahim were very helpful. Phil talked me through all the options and was incredibly kind showing me how to move house broadband smoothly: thankyou so much!
27 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Hi Catherine, appreciating your kind words about Phil and Fahim, it is wonderful to hear how helpful Phil was in talking you through all the options and guiding you smoothly through moving your home broadband. — Three Social Media Team
He is very accommodating
Fahim, a customer advisor at Gateshead metro center. He is very accommodating, calm and good communication skills
27 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Hey there! Thank you so much for ⭐⭐⭐⭐⭐ review about Fahim! Hope you have a wonderful day 🙂 — Three Social Media Team
5 star service
Jake was fantastic, helped me with my issue and checked for other issues just in case.
27 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Thank you for sharing this amazing 5⭐ review, Pat! We’re delighted to hear Jake supported you so thoroughly and made your visit feel effortless. Your feedback truly means a lot.
Three Social Media Team
Staff is really helpful and friendly 180% different from Ai live chat and the call centre from somewhere else in the universe, due to the language I Couldn't understand
Staff is really helpful and friendly
27 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Thank you for your feedback, Lionel. We’re delighted to hear that our team made such a positive difference for you. ✨ — Three Social Media Team
Terry was most profesional adviser i…
Terry was most profesional buisines Specialist i ever met at 3network center. Everyting been done quick and flawless whit my new contracts.
Thanks
27 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Your words are a real highlight ✨ Rimgaudas. We’re overjoyed Terry’s expert guidance and focused support got everything sorted with your new contracts, and your praise speaks volumes 🌟
- Three Social Media Team
Worst customer service I’ve…
Worst customer service I’ve experienced.
I visited the Three store Gateshead Metrocentre to enquire about their deals, and the experience was extremely disappointing.
Before even generating a PAC code from my previous provider, the staff member insisted on taking all my personal details, including my bank details. I repeatedly asked him to generate the PAC code first before proceeding any further, but he insisted that it would be quicker to complete the new contract first and said it would only take a minute to get the PAC afterwards.
Unfortunately, after the contract was set up, he was unable to generate the PAC code, and I ended up wasting around 45 minutes.
I had also clearly explained from the beginning that I needed an eSIM and that I only had a photo of my ID on my phone. I was told that would be fine. However, after completing the contract, I was then informed that I could only be issued a physical SIM because they needed to see the original ID. I had to walk back to my car to retrieve it. Even after that, they were still unable to activate an eSIM.
To make matters worse, as I was leaving the store, the staff member was swearing, which I found completely unprofessional and unacceptable.
Overall, the entire process was disorganised, time-consuming, and frustrating. I regret switching from Vodafone and wish I had checked the reviews beforehand. Based on my experience, I would advise others to be cautious and make sure they fully understand the process before agreeing to a contract.
25 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Hi Leyens, we’re sorry to hear about the issues you faced in store. The process should have been explained clearly and handled correctly, and we’d like to review what happened. Please reach out to us through https://bit.ly/3C43TKN or call 333 from a Three phone, or 0333 338 1001 from any other line. Our team is available Monday to Friday from 8am to 8pm, and weekends from 9am to 6pm.
– Three Social Media Team
Good experience
Good experience, very helpful from Fahim @ metrocentre store. Helped me find the right phone and got me a good deal thank you.
25 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Thanks so much for this brilliant 5⭐ feedback, Melissa. It’s wonderful to hear Fahim guided you to the right phone and a great deal. We’re thrilled your experience was smooth from start to finish. Wishing you plenty of happy moments with your new handset!
Three Social Media Team
Fahim was amazing and gave really good…
Fahim was amazing and gave really good communication
25 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Hi Shaimaa, We are glad to hear that Fahim looked after you so well and provided such clear, amazing communication. It is excellent to know you had such a positive experience during your interaction.— Three Social Media Team
Siaysha
Was very helpful nothing was a problem changed everything over from my old phone to my new one and talked me through everything really appreciated Siayshas help.
25 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Hi Carol, We are glad to hear that Siaysha looked after you so well and made moving everything over to your new phone completely trouble-free. It is wonderful to know that having everything explained clearly made such a difference to you.— Three Social Media Team
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