Wanted to change our Broadband and was advised to speak to Siaysha . Absolutely amazing young lady , very knowledgeable, kind and caring . Her product information was the best I have ever come across... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement13 Cameron Walk, Metro Centre, NE11 9YR Gateshead, North, GB
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Lisez les avis des autres
Excellent customer service by Fahim and the team (Phil and Richard). Supported me in buying 5G hub and providing the best deal they can. Along with switching my accounts from other network providers... Voir plus
L'entreprise a répondu
Nasim was absolutely brilliant and provided excellent customer service. He was friendly, patient and really helpful throughout, taking the time to explain everything clearly and making the whole proce... Voir plus
L'entreprise a répondu
Really impressed with the service and couldn’t be happier with the deal I ended up with. I was helped by a gentleman named Nasim. From his first greeting I knew he was a wam soul. His patience knew no... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Three UK - 3Store Gateshead Metro Centre
Écrit par l'entreprise
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Écrit par l'entreprise
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Coordonnées de contact
13 Cameron Walk, Metro Centre, NE11 9YR, Gateshead, North, Royaume-Uni
- 01914608825
4,9
Excellent
233 avis
Demande des avis aux clients
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Les gens ont aussi consulté
Today I visit the shop as I couldn't…
Today I visit the shop as I couldn't access my emails. Nasim who works there was very helpful to sort out my problems and and also he advised me with my outdated contract.
Very polite, polite and knowledgeable.
1 juin 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Hi Monika,
Nasim will be so pleased to know he helped you with your emails and contract update. Really appreciate you sharing this. 😃 -Ayesha
Great customer service from Fahim
1 juin 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Hi Brian,
Great to hear this ⭐ Fahim will be really pleased to know his customer service made such a strong impression. -Ayesha
Emmanuel was very helpful and found us…
Emmanuel was very helpful and found us the perfect phone and the perfect deal. Very friendly too
30 mai 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Hi Steph. Thank you so much for taking the time to share this, as it is fantastic to hear that Emmanuel provided such friendly and helpful support to find the ideal options for you. -Shivam
Friendly professional service with a…
Friendly professional service with a fantastic experience from beginning to completion
30 mai 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Boom 💥 Eddy, your words light up our day 🚀 We're thrilled you had such a stellar time with our team and received prompt courtesy throughout your entire visit 🌟 -Arvind
Everything was great served by Siaysha
30 mai 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Hi Mandy. Thank you so much for taking the time to share this, as it is fantastic to hear that Siaysha provided such brilliant service and made sure everything went perfectly for you. -Shivam
Excellent and knowledgeable help from…
Excellent and knowledgeable help from Jake. He kindly sorted out all our problems.
27 mai 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Hi there, we really appreciate your feedback. Fantastic to hear Jake helped resolve all your issues and made the experience smooth. -Shivam
Ask for Fahim
I am writing this review to highlight the absolutely stellar customer service I received from Fahim at Three.
From the very beginning of our interaction, Fahim was incredibly professional, patient, and knowledgeable. I came in with a few complex questions regarding my account and upgrades, and instead of rushing me through the process, he took the time to listen to exactly what I needed.
Here is what made Fahim's service stand out:
Clear Communication: He broke down the contract details and pricing plans without any confusing jargon, making sure I knew exactly what I was signing up for.
No High-Pressure Tactics: Unlike many telecom customer service experiences, I never felt pressured. He genuinely wanted to find the best deal for my budget and usage.
Efficiency: He resolved my issues quickly while maintaining an incredibly friendly and positive attitude.
Three.com is lucky to have someone of Fahim's caliber representing their brand. He turned what is usually a tedious chore into a seamless, pleasant experience.
Thank you, Fahim! If you are looking for top-tier assistance at Three, ask for him.
27 mai 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Hi Chris, thanks so much for taking the time to share this. We’re really pleased to hear Fahim made everything clear, relaxed, and easy to understand. It’s great to know he helped you find the right option without any pressure. He’ll be delighted to know his efforts were appreciated. -Neha
Excellent service from Nasim
Excellent service from Nasim. Sorted everything this technophobe asked from him. Thanks.
26 mai 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Hi Amy, thanks for sharing this — great to hear Nasim was able to get everything sorted for you. Sounds like you had a really smooth experience. -Shivam
Fahim Three Gateshead store
I visited the Three Gateshead store and Fahim was fantastic. Solved my issues and got me a great deal on Business for 10 unlimited Sims at a unreal price. Fahim is my go to guy from now on!
22 mai 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Hi there, it’s great to hear Fahim at the Gateshead store was able to resolve everything and support your business with 10 unlimited SIMs at a great price point. -Kishan
Thanks Terry
Thanks Terry, you seem like a sound guy and got is 2 sims for 18 pounds a month.
22 mai 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Thank you, Daniel. We appreciate your feedback and glad Terry helped you get a deal you’re happy with. -Suhaas
Saisha, perfection personified
I have worked in customer service worldwide.
Saisha should not be dealing with customers, she should be teaching everyone else how to deal with customers.
Perfection personified.
21 mai 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
That’s incredible, Bob! 🌟 We’re thrilled Saisha set such a high bar and delivered an experience that truly stands apart. Your kind words encourage us to keep striving for excellence every day 🎉 -Arvind
Emmanuel was the most helpful member of…
Emmanuel was the most helpful member of three we have ever dealt with.
He should have more money and extra holidays and tea breaks
20 mai 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Hey Karl, this is great to hear! 🎉 So glad Emmanuel could help and get you some extra savings along the way. Thanks for sharing your experience with us. -Neha
Made it very painless to achieve what I…
Made it very painless to achieve what I wanted in store
20 mai 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
You've made us smile! 😊 Thank you for the amazing 5 ⭐ review. Wishing you a fantastic day! -Afaq
Nasim was such a good help helping me…
Nasim was such a good help helping me pick a new phone , very patient and explained everything..highly recommend
18 mai 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Denise, your kind words mean a great deal. Nasim is thrilled his support made everything easy and reassuring for you. Thank you for recognising his efforts. -Manavata
5 star service
I had a few contracts that needing sorting out and Jake took his time to find me great prices and offered great service. Would highly recommend.
18 mai 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Thanks a ton, Sonia! 🎉 We’re so glad everything went perfectly with Jake, and see you soon! 🥰 -Kashish
Fahim was brilliant he helped me with…
Fahim was brilliant he helped me with setting up my new phone and he took his time and really took care of me
18 mai 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Hi Louise, thank you for the fantastic 5⭐ review. We’re delighted to hear that Fahim provided such attentive support and made your move to the new device smooth and stress‑free. -Maryalex
Fahim was really helpful he got me a…
Fahim was really helpful he got me a deal on my new phone and set it up for thanks
18 mai 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Woohoo 🎉 John, your shout-out for Fahim lights up our day! Knowing you received stellar guidance with your phone deal and set up brings a huge smile, and we hope you enjoy your new device 🚀 -Arvind
Fantastic service today from phill…
Fantastic service today from phill thanks so much
18 mai 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Hey Jane, that’s brilliant! We’re thrilled to hear that Phill made your experience such a positive one. Thank you so much for the amazing 5⭐ review! -Veronica
Réponse de Three UK - 3Store Gateshead Metro Centre
Boom 💥 Susan, your shout-out for Phil is stellar and we are delighted that a fantastic device offer was secured for you 💫 -Arvind
Fahim was really good he sorted me a…
Fahim was really good he sorted me a nice deal for my sim thank you
18 mai 2026
Avis spontané
Réponse de Three UK - 3Store Gateshead Metro Centre
Hey John, we love this feedback! Fahim’s excellent service is what makes customers happy 💕 Thanks for the 5⭐ rating. -Ayesha
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