Three UK - 3Store Stratford Avis 

Moss you are amazing, the first time in my life someone like you has helped me.
Me and my Husband are happy. Excellent.

I ordered a 5G broadband from Three and received an email confirming it was ready for collection. I travelled to Westfield Stratford next day afternoon to pick it up, only to be told the store had no stock at all and that they “didn’t know why I got the email.” Instead of resolving the mistake, the staff member (female, hijab, glasses) repeatedly tried to upsell me into paying £1 more for the same device in a different colour. When I declined, she became rude, dismissive, and kept cutting me off mid‑sentence.

The worst part was the ID refusal. Three’s own Important Information email clearly states the only requirement for collection is a driving licence in the same name. That’s it. I had my licence, in the correct name, exactly as Three requires. The only reason the address wasn’t updated yet was because I hadn't received the new license from DVLA, which is completely normal after moving house. Despite this, the staff member refused to accept it.

And here’s the key detail she ignored:
My old licence address matched the billing address on my Three order.
She could have verified it instantly. She didn’t even try. She insisted on an updated address that Three does not require, blocked the collection, and made me feel belittled, dismissed, and completely unvalued as a customer.

To make things worse, Three’s online complaints form didn’t work at all — it repeatedly failed to submit — so I had to waste more time going through live chat just to raise the issue. Three’s systems, staff training, and customer service processes are all failing at the same time. Completely unacceptable.

Moss you are lovely and kind, I do aporeciate your help which opens my eyes on yiur products and I'm very very grateful to you.
Sending my "metta" loving kindness to you. Have a nice day. ❤️

Moss you are down to earth caring positive and loving, I wanted to leave the three company.. but you made my day and I now have a new home broad band and better service. Thank you

Moss has provided excellent customer service, such an amazing person ,kind and friendly, definitely 10/10

I would like to appreciate Moss for their excellent customer service and dedication. They consistently show patience, professionalism, and a positive attitude while supporting customers. Their ability to understand customer needs and provide effective solutions is highly valued.

Kai has helped me with my inquiry and showed me how massage charger works

Moss your service was impeccable,
Thank you for helping me achieve a new home broadband and phone plan
You made my day.

Max done amazing service, and found the best deal for me

Moss, your communications skills are very good, you were able to turn me into a customer swiftly. And addition , very friendly with the customer . I am happy with him .

Moss & samiha were really amazing. They provided the best service. I walked out happy with my purchase.

Very happy with my experience new customer second time in the shop and got dealt with a new phone very quickly. Saleem is very helpful

Moss it was perfect thank you, good service.

Moss you was excellent outstanding my problem is sorted.

Very good , malakye very good customer advisor

vinny was able to set me up with a new phone and a tablet and was able to help me copy my information from my old phone to my new phone
thank you vinny

Great service from Farjana today. She was very helpful.

Esha is very kind and has so much patience. Such a nice girl very happy to meet her

I have an excellent customer servis with Kai , assisted very well thank you