Three UK - 3Store Uxbridge Avis 

Cory was incredibly helpful and gave me great advice as to what was the best plan for me to be on. He helped me set my phone up and gave exceptional customer service which I really appreciated.

I am extremely disappointed with my experience at Three UK, Uxbridge. I would give zero stars if that were possible.

When I purchased my business SIM contracts, I was specifically informed by the sales representative that I could cancel within 14 days simply by calling Three customer service.

However, after contacting Three Business on three separate occasions, I was told that SIM contracts purchased through a retail store must be cancelled directly through that retailer.

What makes this situation even more unacceptable is that I explicitly requested cancellation while I was still at the store***, but instead of assisting me, the representative provided information that turned out to be incorrect. He was reluctant and very unprofessional, kind of childish attitude to say the least.

I am deeply concerned that I may have been deliberately misled to secure a sale or commission. Although I cannot confirm the representative’s intentions, I consider the way I was treated extremely unprofessional and unethical.

I have contacted Three Business three times to explain the situation and request cancellation. I also have an audio recording of the relevant conversation, which I have retained as evidence.

I am a genuine Three Business customer and have proof of purchase, including my account details and supporting documentation, which I can provide privately for verification.

I demand that Three UK take responsibility, cancel my contracts without penalties, investigate the conduct of the representative and provide written confirmation of cancellation.

This experience has seriously damaged my trust in Three UK. Customers should never be given misleading information about their contractual rights.

I strongly advise anyone considering purchasing a SIM contract from Three UK Uxbridge to be extremely cautious and obtain all cancellation terms in writing.

Very disappointing experience. I would not recommend this store.

A F H
Account no 156784528

Subject: Outstanding service from Jas — highly recommended for promotion

I am writing to share my wonderful experience with Jas. She provided absolutely excellent customer service — professional, kind, patient, and incredibly helpful.

Jas went above and beyond to assist my sister with upgrading her phone. She explained everything clearly, took her time, made sure everything was understood, and handled the whole process smoothly and efficiently. Her warmth and care made what could have been confusing feel easy and stress-free.

Jas has all the qualities of an outstanding leader — she is responsible, thoughtful, reliable, and truly cares about customers. She would make an excellent Manager and I fully support her for promotion. She deserves every recognition and more.

Thank you, Jas — you are a credit to the team! ✨

I had a really great experience with Timothy. He was professional, friendly, helpful, and made the whole process smooth and stress-free. I really appreciated his excellent service and attention to detail. I would definitely recommend Timothy to anyone looking for a reliable and professional service. Thank you, Timothy!

They was very friendly and passant. Very good keep it up

I attended the Uxbridge branch and Timothy attended to my queries and requests effectively. He explained every procedure and plans clearly. He was very patient and attentive. Overall, I had a great experience and good customer service from Timothy. Thanks Three!

Mr Gautam he is very good man and he was very respectabl employee and he explain for me every thing about broadband .

Very friendly behaviour and good in nature and very attentive (jas)

The member of staff was soo helpful with my situation.

Cory and the manager were ever so helpful and super quick service! Very happy customer
Highly recommend

Good comunicativ person.Very nice lad,all the best for him

Good customer service, I'm happy. I like the new phone they gave me and they even helped with my data transfer

Had an amazing experience upgrading my phone in store. Staff were very helpful from start to finish. Thank you once again Tim and Jas.

Jas was absolutely amazing! We visited Three store at Uxbridge and she was able to sort out phone upgrades, SIM only contracts and change account names etc! She was extremely patient and knowledgeable and found the best deals for us. Always explaining in detail and making sure we were happy with the options provided. Thank you so much for your help Jas, you’re a superstar!! ☺️☺️

I can truly say today that I received excellent service; Tim is a fantastic person—attentive, super professional, and someone who is genuinely dedicated to the company and helping customers find exactly what they need. I highly recommend this store and this fantastic employee.

We were assisted by Sameh at uxbridge 3! He was very patient and helpful with everything he has helped us with on his service. He is very kind, informative and made our experience with 3 today very great. Great customer service from him. Very pleased that we had the chance to meet him.

We as customers were very confused about the plans and contracts and how does the sim plans work, however this one staff member “Jasmine” was kind enough to help us step by step and explain the plan. She listened to us and listened what we are looking for and came up with a plan that was budget friendly and works best for us. Happy to be attended by her.

Tim has been very helpful and offered us great service.

Great service from the team at Three Uxbridge especially Gautam he really helped us. We are very happy . Thank you.

It’s a pleasure visiting this store as I got my work done hassle free and Staff here are so friendly and helped me so well. Will recommend highly for your hassle free experience. Thank you!!