Tyler has been fantastic!! Coming into 3 Store for a new phone is my worst nightmare!!! Very stressful! Always asked complicated questions! Like what’s your password! Tyler made the experience almo... Voir plus
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Came in for advice about new phone, Remi showed me the options didn't try and up sell me which I appreciate. Explained exactly the breakdown on price re: handset Vs contract. Left happy with everythin... Voir plus
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Remi was extremely patient and helpful. I wasn't sure what I wanted at all and she talked through all the options to ensure I got the best deal. She was also very knowledgeable about the phones and th... Voir plus
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Great service from 3 store. Needed to replace my old 3 phone and get them to move important APs etc across. They gave me a new very reasonably priced contract and did th job in just over an hour. N... Voir plus
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À propos de l'entreprise
À propos de Three UK - 3Store York
Écrit par l'entreprise
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Écrit par l'entreprise
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Coordonnées de contact
13 Coney Street, YO1 9QL, York, North, Royaume-Uni
- 01904674773
4,9
Excellent
319 avis
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Very nice member of staff who was easy…
Very nice member of staff who was easy to talk too , and help with my phone problems , recommended this 3 shop in York
5 août 2026
Avis spontané
Réponse de Three UK - 3Store York
Hi Angela, thanks for taking the time to share your experience. We’re glad the support you received was friendly, clear, and genuinely helpful. Your recommendation means a lot to us.
– Three Social Media Team
Excellent service got what i needed…
Excellent service got what i needed Remi was very helpful
4 août 2026
Avis spontané
Réponse de Three UK - 3Store York
Hey Clare, we’re delighted Remi left such a positive impression. Thanks for taking the time to leave a review 😊
-Three Social Media Team.
Helpful
Helpful, informative and straightforward! Staff member was very pleasant,
1 août 2026
Avis spontané
Réponse de Three UK - 3Store York
Thank you for sharing this wonderful feedback, William! We’re delighted to know our team made your experience so positive 😊
Three Social Media Team
I have been a Three customer since…
I have been a Three customer since 2020, and unfortunately my experience has only got worse over the years.
The network coverage has been poor in many places I use regularly, including my college, Lidl, PureGym, and other indoor locations. There are times when I have little or no signal, making it difficult to make calls or use mobile data.
I also had an issue with payments. A third-party payment service took more money than I was expecting. When I contacted Three, I felt they placed the responsibility on the third party instead of taking ownership and helping to resolve the problem. As a loyal customer, I expected much better support and accountability.
To make matters worse, when I wanted to leave because of the poor service, I was quoted a very high early termination fee.
After being with Three since 2020, I am very disappointed. In my experience, the service and customer support have declined rather than improved. I hope Three takes customer feedback seriously and works on improving both its network coverage and the way it handles customer concerns.
31 juillet 2026
Avis spontané
Réponse de Three UK - 3Store York
Hi there, we’re sorry to hear about the difficulties you’ve faced with coverage in the places you rely on most, along with the concerns around the payment issue and the support you received. This isn’t the experience we want for any customer, especially someone who has been with us since 2020. You can check the network status for your postcode here: https://bit.ly/2ThkuKd to see if there are any local updates. If you need further help, please reach our Customer Support team through https://bit.ly/3C43TKN or by calling 333 from a Three phone, 0333 338 1001 from any other line, or +44 7782 333 333 if calling from abroad. Our team is available Monday to Friday from 8am to 8pm and weekends from 9am to 6pm. If you’d prefer support in person, you can visit your nearest Three Store with valid ID, which you can find here: https://bit.ly/2JfLkuO. The opening times are shown on the link as well. We’ll make sure you’re directed to the right team who can look into this properly and help get everything sorted for you.
Three Social Media Team
I had a contract with Three for my…
I had a contract with Three for my daughter. Before the contract ended, my ex-husband called them to change her number without my permission. Unfortunately, they gave him the code, and then they asked me to pay them. I told them I wasn't going to pay because it wasn't me who authorised the change. They changed the number without my permission! So, they gave my name to a debt collection agency, and this affected my credit score.
At the same time, I had another contract with them for broadband. I called them because it wasn't working for me so I reported the problem.
They said they would fix the problem, but they didn't, so I threw out the router. I continued paying the contract before it expired. When I called them to say I didn't want to renew it, they told me I needed to send them the router back or pay them a hundred pounds. I explained that it wasn't working and I had thrown it in the bin. Unfortunately, they gave my name and number to a debt collection agency again!
So, do not go to Three network; they are scammers. They can give your details to anyone who has your name and date of birth."
15 avril 2026
Avis spontané
Réponse de Three UK - 3Store York
Hi Hadia, we’re sorry to hear about the difficulties you’ve faced and understand how upsetting this situation has been. As we’re unable to review account details on social media, please contact our phone support team by dialing 333 from a Three phone, 0333 338 1001 from any other line, or +44 7782 333 333 when abroad. They are available Monday to Friday from 8 am to 8 pm, and on weekends from 9 am to 6 pm. Alternatively, you can reach our chat support team at https://bit.ly/3C43TKN. They are available Monday to Friday from 8 am to 10 pm, and on weekends from 9 am to 8 pm. You can also contact our broadband support team at https://bit.ly/3MQgrfW. They’re available Monday to Friday from 8 am to 10 pm, and on weekends from 9 am to 8 pm. Our team will review everything for you and guide you through the next best steps.
– Three Social Media Team
Tyler was very helpful in helping me…
Tyler was very helpful in helping me buy a new phone thank you :)))
26 juillet 2026
Avis spontané
Réponse de Three UK - 3Store York
Hi Georgia, thank you for this wonderful 5⭐ review. We’re glad Tyler was able to support you so well and make buying your new phone a smooth experience. Your feedback means a lot to us.
– Three Social Media Team
All staff are friendly and willing to…
All staff are friendly and willing to help
24 juillet 2026
Avis spontané
Réponse de Three UK - 3Store York
Hey Stephen, we’re really glad our team made a great impression. 😊 Thanks so much for sharing your experience.
-Three Social Media Team.
Staff is friendly and helpful.
Staff is friendly and helpful.
I be with 3 for more than 15 years.
Value for money
23 juillet 2026
Avis spontané
Réponse de Three UK - 3Store York
What a sweet 5 star rating, Methawee! Our team is truly exceptional, and we’re so happy to know they made everything right for you. Thank you for your loyalty over the years! ☺️ — Three Social Media Team
Great customer service - 100% recommend using
Great customer service. Jon was brilliant from start to finish getting me upgraded to a new device and securing me the best airtime deal.
22 juillet 2026
Avis spontané
Réponse de Three UK - 3Store York
Dan, thank you for sharing your feedback. We’re delighted to hear Jon supported you so well throughout your upgrade and helped secure the best airtime deal. It’s great to know the whole experience felt smooth from start to finish.
— Three Social Media Team
Brilliant sorted at last by Remi
Brilliant finally sorted an very long ongoing issue by Remi who was so helpful
21 juillet 2026
Avis spontané
Réponse de Three UK - 3Store York
Simple, easy, sorted, Tony! 🎉✨ We’re hyped Remi could help you out today, have an awesome week ahead! 🚀 — Three Social Media Team
Tyler was very helpful.credit to the…
Tyler was very helpful.credit to the shop
21 juillet 2026
Avis spontané
Réponse de Three UK - 3Store York
Hi Lorraine, It is wonderful to hear that Tyler looked after you so well during your recent experience. We always aim to provide great support.— Three Social Media Team
nice staff
staff was really helpful and explained everything step by step, making sure we understood and didn’t leave any questions unanswered!
20 juillet 2026
Avis spontané
Réponse de Three UK - 3Store York
Thanks so much, Asu! 🎉 We’re so happy our team could help you get exactly what you wanted. Enjoy your day, you’re awesome! ♥️ — Three Social Media Team
Professional and Excellent customer…
Professional and Excellent customer service experienced from Jon from York Store
20 juillet 2026
Avis spontané
Réponse de Three UK - 3Store York
Hi Emenugha, it’s wonderful to hear that Jon from our York Store provided you with such a positive experience. We appreciate you taking the time to share your feedback and recognise the care shown during your visit. — Three Social Media Team
Was great help and very quick
19 juillet 2026
Avis spontané
Réponse de Three UK - 3Store York
This made our day 🌈 Sam. We’re pleased everything was handled with such prompt support 🌼
- Three Social Media Team
Perfect no improvement necessary
17 juillet 2026
Avis spontané
Réponse de Three UK - 3Store York
Hi Susan, thank you for this amazing 5 ⭐ review. We're so happy to hear that you had a wonderful experience with us. We truly appreciate your support. 😊- Three Social Media Team
Checked contracts checked pricing
Checked contracts checked pricing - another great business deal
14 juillet 2026
Avis spontané
Réponse de Three UK - 3Store York
Big thanks for the 5⭐ review, Sharon! We’re thrilled you had such a great experience.
Three Social Media Team
Unfailingly friendly and helpful Remi…
Unfailingly friendly and helpful Remi got me sorted with my boarding pass
13 juillet 2026
Avis spontané
Réponse de Three UK - 3Store York
Hey Charles, thank you for the 5⭐ review. It’s great to hear Remi provided such outstanding support and made your journey easier.
Three Social Media Team
Usually I use jon he always been…
Usually I use jon he always been informative and helpful but today I was served by remi very happy with the service
13 juillet 2026
Avis spontané
Réponse de Three UK - 3Store York
Hi Carla, our team aims to ensure you always walk away with complete clarity, and Remi did a wonderful job today maintaining that seamless standard for you. — Three Social Media Team
Very good service helpful and friendly
Very good service helpful and friendly
13 juillet 2026
Avis spontané
Réponse de Three UK - 3Store York
Hey there, it’s wonderful to hear you had a positive experience 🌟 Thank you for taking the time to leave your feedback!
-Three Social Media Team.
Réponse de Three UK - 3Store York
Hi Penny, thank you for sharing your kind words. We're glad the support you received made such a positive impression. 😇 - Three Social Media Team
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