I bought a Lenovo ThinkPad in early June and wanted to use it for a while before writing a review. So far, it’s been completely reliable and trouble-free and I can’t fault it. The delivery and service... Voir plus
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Lisez les avis des autres
Great service. Not only did I recieve an excellent condition laptop but their customer support was extremely helpful, as I said great service cannot reccomend enough. Delivery speed 9/10, Price 7/10,... Voir plus
Device was delivered so quickly (next day!!) and in excellent packaging; not too much, not too little with a brilliant protective airbag around the device itself. Device was also in far better co... Voir plus
So far so good. Good (human) interaction before purchase, arrived well packaged and a few days in, the laptop seems a good purchase.
![HP EliteBook 840 G8 i5-1145G7 [Quad] 2.60GHz 14" FHD HDMI USB-C 16GB DDR4 256GB NVMe Refurbished](https://businessunitproducts-images.trustpilot.com/64187b1b482efed8893926bd_300pxWide.png)
![Lenovo ThinkPad L590 i5-8265U [Quad] 1.60GHz 15.6" FHD HDMI USB-C DDR4 NVMe Refurbished](https://businessunitproducts-images.trustpilot.com/63cfce3c8d23338162990d65_300pxWide.png)
![HP EliteDesk 800 G4 Workstation Tower i5-8500 [Quad] 3.10GHz USB-C DVD 8GB DDR4 256GB NVMe + 1TB HDD](https://businessunitproducts-images.trustpilot.com/63905e892230f4c8dc96794d_300pxWide.png)
À propos de l'entreprise
- Magasin d'informatique
- aussi dans
- Fabricant de matériel informatique
- Grossiste en ordinateur
- Magasin d'ordinateurs d'occasion
- Ordinateur et accessoires
Écrit par l'entreprise
tier1 is the UK’s number one IT Lifecycle services organisation - with impact at its core. Founded in 1995, we have over 25 years of experience in IT. We are the best choice for refurbished Laptops, Desktops & Monitors, from top brands like Lenovo, Dell, HP & Apple. All our devices are refurbished in the UK at our site in Manchester and with trusted UK based partners. Based in the North West and South East of England we have over 70,000 sq. feet of secure CAS-S and List X MOD approved facilities and have a dedicated team of 125 people with over 1000 years of experience collectively. Our business model includes recovering IT equipment, refurbishing, re-using and reselling these devices via our valued partners and our own dedicated online store. Items that cannot be re-used are recycled in our workshop at HMP Hindley, where we offer training and qualifications to inmates as part of our 'Through the Gate' programme. Our ethos of ‘Reduce. Reuse. Recycle.’ remains central to all that we do. We work tirelessly to ensure there is minimum impact on the environment and that zero devices end up in landfill.
About tier1
Écrit par l'entreprise
- FREE Delivery!
- All orders come with FREE Standard Delivery in the UK, with the option to upgrade to Express Delivery at checkout.
- FREE 1 Year Warranty
- Everything you buy from tier1online.com includes a FREE 1 Year Warranty. You can also purchase 2 or 3 year warranites for an additional cost.
- 14 Day Money Back Guarantee
- When you buy from tier1, we provide you with a 14 day money back guarantee incase you change your mind or if you are unhappy with your purchase.
- tier1 Refurbished
- Everything we sell is thouroughly checked and tested with Blancco, along with a battery health test too. All personal data has been securely wiped and all devices are restored to facotry settings.
- Good for your pocket, good for the planet
- Buying refurbished stops previously used laptops, desktops & monitors from going to landfill, giving them a new home. Saving both the planet and your pocket, at the same time.
Coordonnées de contact
59 Stanley Road, M45 8GZ, Manchester, Royaume-Uni
- 0161 777 1007
- customerservice@tier1.com
- www.tier1online.com
4,8
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 50 % de ses avis négatifs
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Amazing service
Amazing service, fantasic products and a great price! Thank you!
4 septembre 2026
Avis spontané
Réponse de tier1online.com
Hi there,
Thank you for taking the time to leave this feedback! We're delighted to hear that you were happy with our service, products, and pricing.
Many thanks,
Tier 1
Brilliant laptop just perfect for what…
Brilliant laptop just perfect for what I need. Quick delivery and excellent customer service thank you
24 août 2026
Réponse de tier1online.com
Hi there,
Thank you for your feedback! We're happy to hear that the refurbished laptop you purchased from us fits your needs and is as expected. We are glad that we could bring as great customer service experience.
Many thanks,
Tier 1
Retuning customer here
Retuning customer here, the service provided iss great fast and efficient plus great communication. Pricing means I can get a laptop of better spec that I couldn't get new plus it's environmentally friendly. What's not to like
27 août 2026
Avis spontané
Réponse de tier1online.com
Hi Roy,
Thank you for the wonderful review and for returning to Tier1. We're delighted to hear that you've found our service fast, efficient, and valuable.
It's great to know that our refurbished devices allow you to get a higher-spec laptop at a price that works for you, while also making a more environmentally friendly choice.
Thank you again for your review and continued support
Many thanks,
Tier 1
Splendid after sales experience
Coda to a review of a purchase made earlier this year, a Surface 3 which had since lost a couple of rubber feet. Contacted Tier 1 to purchase replacement feet or to suggest 3rd party vendor, the very helpful Leona had a replacement set delivered within 2 days. Made several purchases from Tier 1, this only adds to my confidence in their service.
19 août 2026
Avis spontané
Réponse de tier1online.com
Hi Alexander,
Thank you for taking the time to leave this review after getting back in touch with us. We're delighted to hear Leona / Customer Service were able to provide an excellent service by going above expectations.
We're also glad to hear that this experience has added to your confidence in us.
Many thanks,
Tier 1
Réponse de tier1online.com
Hi Kelvin,
Thank you for your feedback! We're very happy to hear that your item arrived in perfect condition and that the delivery was fast.
Many thanks,
Tier 1
Quality Grading not accurate, not to expected Grade A standard.
The phone itself was the product with the features I was seeking. I take issue that the condition sold was Grade A. I have bought from other sellers with lower used quality ratings and the screen was in near perfect condition. With tier1online I received a body with sticker residue and the screen itself with 15-20 surface micro scratches, certainly not Grade A. More like B or C+. If I bought from tier1 again I would be highly sceptical of their used quality grading.
2 septembre 2026
Avis spontané
Réponse de tier1online.com
Hi there,
We're sorry to learn that the cosmetic condition of the device did not meet your expectations for a Grade A product. We understand your concerns regarding the sticker residue and screen scratches, and we appreciate you sharing these details with us.
Thank you for bringing this to our attention, and we hope we'll have the opportunity to make things right in the future.
Best regards,
Tier 1
Happy purchase
Very smooth process. Transparent and accurate product description. I’ve checked through the specs and everything’s good! Reasonable price as well given the device quality.
18 août 2026
Réponse de tier1online.com
Hi Chloris,
Thank you for your feedback! We're delighted to hear that you found the whole process smooth and that the product description was transparent and accurate. It's great to know that the device matched the listed specifications and that you're happy with the quality and value for money.
Many thanks,
Tier 1
From A to Z
From A to Z, everything was absolutely fantastic! The communication was excellent, the delivery was quick and smooth, and the device itself was even better than expected. It was described as an A+ refurbished item, but honestly, I would have thought it was brand new!
Many thanks for such a great service. I’m extremely happy with my purchase and would definitely recommend you! ⭐⭐⭐⭐⭐
10 août 2026
Réponse de tier1online.com
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear that everything from communication and delivery to the device itself exceeded your expectations.
It's especially rewarding to know that your grade a refurbished desktop was in such great condition that it felt brand new. We take great pride in the quality of our refurbishment process.
Thank you for your kind words and recommendation. We're thrilled that you're so happy with your purchase and hope to serve you again in the future.
Many thanks,
Tier 1
First class service. The description of my item was…
The description of my item was accurate. The delivery was quick and the packaging was secure. The product far exceeded my expectations. Excellent value for money. I bought at a sale price and was impressed at the quality. Will definitely be recommending this company.
10 août 2026
Réponse de tier1online.com
Hi there,
Thank you for your feedback! We're delighted to hear about the positive experience, quick delivery and secure packaging.
We're pleased that the product exceeded your expectations and offered such excellent value for money.
Thank you as well for your recommendation it means a lot to us.
Many thanks,
Tier 1
Réponse de tier1online.com
Hi there,
Thank you for taking the time to leave feedback! We're delighted to hear that you found our service prompt and efficient.
We appreciate your support and hope to assist you again in the future.
Many thanks,
Tier 1
Phone arrived in great condition.
5 août 2026
Réponse de tier1online.com
Hi there,
Thank you for your feedback! We're delighted to hear that your refurbished mobile phone arrived in great condition and met your expectations.
Many thanks,
tier1
The kind helpfulness and great laptop
The kind helpfulness of the person who heard what I wanted and suggested the laptop that would suit me best. When it came I was delighted with it.
28 juillet 2026
Réponse de tier1online.com
Hi Diana,
We are glad to hear that we were delighted with the refurbished laptop.
We are also happy that we were able to give you advice in picking the correct device fit for your needs.
Thank you for choosing Tier1, and we hope you enjoy your laptop for years to come.
Many thanks,
Tier 1 / KK
Réponse de tier1online.com
Hi Paul,
Thank you for your feedback! We're delighted to hear that your order arrived quickly and that you found the delivery service reliable, with clear tracking throughout the process.
Many thanks,
Tier 1
1st time buyer from tier1
1st time buyer from tier1 and couldn’t be happier. Laptop packaging ideal and condition for a B grade better than expected with just a blemish or two.
Will definitely buy again from tier1 if the need arises.
Thanks guys
30 juillet 2026
Réponse de tier1online.com
Hi there,
Thank you for your fantastic feedback and for choosing Tier1 for your first purchase. We're delighted to hear about your positive experience.
It's great to know that your refurbished laptop arrived well packaged and that the condition of your Grade B device exceeded your expectations.
We really appreciate your kind words!
Many thanks,
Tier1
Good all-round experience
Website was easy to use, choice was good, delivery was quick, PC was clean as a whistle.
Setup was straightforward with Windows 11 pre-installed.
21 juillet 2026
Réponse de tier1online.com
Hi John,
Thank you for the great feedback!
It's great to hear about your experience with the refurbishment process with our desktops. We're also happy to hear that the set up went smoothly and the machine was ready to go out of the box.
Thanks again,
Tier1
Defect on receipt repaied quuckly.
I have used Tier1 online previously and as my previous laptop was well past its sell by date I decided to shop with them again. I ordered an A grade Lenovo laptop with a more modern specification. The laptop arrived as scheduled, well packaged and protected. I set it up quickly and loaded my accounts, only to discover the following day that the top would not close properly to the bottom as the screen surround was sticking proud preventing it, leaving a gap between the top and bottom. I contacted Tier1 and they agreed it was something they should address and arranged a DPD collection. The laptop was collected, repaired and received again all within a week, a great turnaround and all now looks fine.
27 juillet 2026
Réponse de tier1online.com
Hi there,
Thank you for once again choosing tier1 for your latest laptop purchase.
We're delighted to hear that your Grade A Lenovo arrived on time, was well packaged, and was easy to set up.
We're sorry to hear that the laptop arrived with an issue with the surrounding screen. We're pleased to hear that our team were able to arrange a collection and carry out the repair quickly.
Thank you for leaving this review!
Many thanks,
Tier1
Seamless process!
I ordered 2 laptops and they both arrived in great condition in good time. Seamless process all round, and the prices were competitive.
22 juillet 2026
Réponse de tier1online.com
Hi Stuart,
Thank you for placing the order with us and for the great feedback! We're delighted to hear that both laptops arrived in great condition and within a timely manner.
We appreciate the support and hope the refurbished laptops serve you well.
Many thanks,
Tier1
Réponse de tier1online.com
Hi Paul,
Thank you for taking the time to leave this positive review. We're happy we were able to bring a great service and refurbished product to you.
Many thanks,
Tier1
Another great purchase from Tier1
Another great purchase from Tier1 - clean refurbished business-class computing with many years of life ahead, at a fraction of the full retail price.
I remain a very happy customer, and continue to recommend Tier1 to anyone looking to purchase computing items.
27 juin 2026
Avis spontané
Réponse de tier1online.com
Hi there,
Thank you for your continued support and for choosing tier1 again. We're glad to hear that our refurbished machines delivered on the expectations.
It's fantastic to know that you've found our products reliable and long-lasting, while providing significant savings compared to buying new.
Thank you again for your kind words and loyalty over the years.
Many thanks,
Tier1
Great place for reconditioned laptops
Great place for reconditioned laptops, really good prices and range of options. Delivery fast and can’t even tell it’s been used!
22 juillet 2026
Avis spontané
Réponse de tier1online.com
Hi Paul,
Thank you for the great feedback! We're delighted to hear that you found our range of refurbished laptops and competitive pricing to your liking.
It's especially great to know that your laptop arrived quickly and in such excellent condition.
We really appreciate your support and hope you enjoy your laptop for years to come!
Many thanks,
Tier1
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