Timeguard Avis 

Server is down again. It's a weekend so this won't be corrected until Monday and my smart switch becomes a dumb switch. I have 5 of these switches for my immersion heater, boiler, aga etc. In order to get hot water at the off-peak rate for morning showers, I have to get up in the middle of the night. Why can't Timeguard monitor and reboot their servers over a weekend or, even better, get more or more reliable servers. If their business model for the timers isn't working ie not enough revenue in their sale price for a reliable cloud service, then charging a small annual fee (£10?) to guarantee continued connectivity would be worth it imo.

What went wrong? Same as goes wrong periodically, although it may run for 6 months or more with no problems. Just every so often, their server goes down so that I cannot log into my account - I just get a message "Networt busy!" (I presume they mean 'network'...); and if I cannot log into my account I can do nothing except use the pushbutton to switch my heating boiler on and off manually. So my £50-ish programmable auto-timer becomes a £50-ish manual on-off switch. It's a Saturday (usually happens on weekends or holidays!) so there's no help available online or by phone. It probably does happen on weekdays during office hours but somebody notices and gives the server a kick... Facebook and Twitter (sorry, X) pages last updated in September and June respectively don't inspire confidence.

Update: It's now Monday 30th Dec, and I've tried calling every number provided by Timeguard for Technical, Sales or General support. The Technical line immediately says "This mailbox is full" and cuts me off. Not surprising if all their customers are trying to reach them. The Sales and General support lines just ring for a minute or so then cut off. So I'm guessing I'll have no heating system controls over the next few days - totally abominable lack of service!

And if your system has been working, ignore some comments regarding splitting of 2.4GHz and 5GHz wifi bands, and the statements on the customer support page by Timeguard's Technical Manager that "Most of our calls are queries, rather than complaints, as installers explore new ideas." and "Complaints are usually from end users who weren’t given the right advice or instructions by installers". Unless the latter statement refers to end users who were advised by installers to fit a Timeguard device...

We’ve had SupplyMaster for 4 years to control our Aga.
It’s not the most user friendly but it has the functionality we require.

Once installed and set up in principle it works ok but that brings me into reliability…

Reliability of the app is non existent. Also the default setting if the app or internet go down is OFF. The company are essentially a MON-FRI 0900–1700. Off public holidays.

In 4 years it has failed on us around 10 times, anywhere from a couple of hours to a several days. There’s a manual override button on the spur but often it won’t work.

For a mass produced premium product, for the tech to be so unreliable and disable the system when combined with with a lack of 24/7 support, this is not acceptable to me. This seems more like a prototype product run from a garden shed than a company that is serious about expanding into a competitive market. This product is being used to control essential systems such heating systems, ovens and hot water systems. To have minimal to non existent customer support, numerous failures each year, where is the customer in these issues?

Most recently the server went down between Christmas and new year. No one within timeguard/SupplyMaster is taking calls or responsibility for sorting the issue out. This is a company failing to deliver in every respect. It’s like a ship without a crew, steaming towards rocks. I wonder if it’s still trading?

I can not recommend this product. I am purchasing an alternative product now.

Update; switched to Chosry. Early days but seems like a better supported product, with more functions (voice control) and is more user friendly.

Tried e mailing the MD and sales director but e mails bounced back. High turnover of staff it seems. For those interested have a look at the Companies House profile.

I have 5 of the TimeGuard fused spurs controlling heating systems in remote locations. When their servers fail all contol ceases and the scheduled programs stop which results in no heating. Currently receiving an email response from helpdesk saying office is closed until 2nd Jan. How is that customer service?

Server goes down all the time. No customer support. Supplier has zero interest in providing customer service

Genuinely pleased with the various products and customer service received. Exceptionally pleasant people to deal with especially the Sales Director and Internal Sales Administrator.

Awful awful awful. How can they get away with selling products that do not work! Servers constantly go down meaning the WiFi timers stop working for a couple of days until they fix the issue. No hot water for days and no way to override it due to the control being through the app. Flashing blue light of death (if you know, you know).

Today I removed my FSTWiFi Fused Spur Timeswitch whi9ch was professionally installed. After 3 months it ceased to work. I could no longer connect it to my Wi-Fi. I tried to find a solution online and came across these reviews. It seemed that others were having problems too. I hate to throw good money after bad, but I eventually followed the advice of some users and bought a Chosry switch instead. I installed it myself in 30 minutes and ity worked first time.

Servers down again, cant believe this is still going on after all these years, like others looking for other solution

It appears their Wi-Fi spur is most unreliable, especially at weekends, when there is no reply from TG’s offices to rectify THEIR PROBLEM.
Yesterday was not the first time this problem has occurred.
TIMEGUARD, please get your engineers to sort out the matter on an URGENT BASIS

Yet again I cant get my heating on ...due it seems to be a fault with the server, which many other users report.. none of the 3 separate timers will connect. Please don't buy this product.

Absolute Rubbish, purchased one of these to operate lights in the back garden, could not get the unit to connect to the app, spoke to the help desk, got a man who had no personality at all he emailed me a procedure which meant I had to use two phones to connect the switch to the app the app then kicked me out and I could not log back in, absolute waste of money and time, binned it and now looking for something else. DONT BUY ONE.

I completely agree with the comments regarding cloud server outages. They are regular and render the devices useless.
Do not buy.

Yet again my WiFi spurs are not working! This keeps happening time and time again. How often does this company have to let their users down before they will consider a proper fix. A server or software problem at their end will mean their products won't work. This always seems to happen when you rely on having decent heating or hot water. I have been late for work and super annoyed countless times over the past 2 years because of either their useless app or no weekend monitoring of their flaky servers. Do yourselves a favour and look for another solution. I am now about to look for an alternative product to preserve my sanity!

Total rubbish, when either Timeguards server is down or internet is down everything switches off.
Clearly timeguard have used amataur codes to come up with this total rubbish, none of my other wifi switches costing only 10% of the price have these issues

Electrician fitted this 3 weeks ago. Not the easiest thing to set up but not too bad when I got used to it. OK until a few days ago when time and date changed totally. Didn't notice until heating had been off for a while. Reset time etc, Timeguard helpline thought it may have been a power surge. Less than 24 hours later it happened again. Helpline offered another one under the guarantee scheme but absolutely nothing towards labour charges. Now have a Honeywell which seems more intuitive and easier instructions.

WiFi Spur not working Again! How often does this company have to let their users down before they will consider a proper fix. Yet again there is a server problem at their end which means their products don't work because their useless app can't access their broken server. PLEASE PLEASE don't buy this product as it is designed to give users hypertension. Get something Alexa or Google based!

Server down again for WiFi spur switch. Incredibly annoying as controls my radiators. Please invest in something more robust. Will start looking for an alternative.

I purchase the device to enable me to control my hot water at a holiday cottage. I work in software and this is the worst app I’ve ever used. It took days to sync the device (timing out) plus the app is very hit and miss. Often you have to keep pressing ‘boost’ several times before the app kicks in. I’ve now been kicked out of the app and have to log back in again and now have to go through the pain of adding the device. 1 hour later and still no luck. The app needs a complete overhaul

Timeguard NTT01. I've had three replacements of this model within 12 months. Each model developed a similar fault. At the end of a timed period, the timer would stay on. By just touching the dial, the mechanism would release and then turn off. But obviously, that's not a fix unless you want to sit in an airing cupboard waiting for the fault. I've now replaced the NTT01 with a NTT03 but that has no way of turning the programme off manually, (such as when the central heating is taking the water heating load). If you power off the unit, the battery would not be charging and when restarting the device, all the programmes would need to be re-set. Not satisfactory products. Surely they can do much better?