Timeguard Avis 

I have an FST77 timed fused spur for my immersion heater, works fine. My electrician fitted a TRT036N two channel central heating controller, to replace an antique Horstmann unit, and it work fine EXCEPT the 'copy' function is broken .. if you set heating and hot water times for Monday, for instance, and then copy them to Tuesday, the central heating timings are copied to the hot water setting for the new day (as well as to the heating timings).

This is a bug, it is not what the documentation says and is not what the Horstmann did, and is not what any reasonable person would expect .. a BUG.

Timeguard support agree that is what happens (and tell me that their three channel unit actually works as you would expect) but their solution is that they should change the documentation. I am still awaiting (3 days and counting) a call from the customer service manager, since first line support are unable to help. Whether this level of testing applies to more products than the TRT036N I can only guess, but I am not impressed so far.

I cannot get into the site, even after resetting my username and password at least four times. Frustrating!

Had a problem with my timer when the timer logged me out and I was unable to log back in. I spoke to Matthew at Timeguard technical support and he had me up and running in no time. Would have given 5 stars but I had to take the morning off work to resolve the issue.

I have had the Timeguard wifi fused sspur switches for some 4 years-5 in operation for room and water heating and a towel rail. i have had no issues until recently ...and was even able to switch devices remotely over the internet from a distance (Australia)
Incorrect on/off times are displayed on screen for all the connected devices set on programmed schedules despite the time schedules appearing to work correctly

In the "all device view" screen - 3 devices show incorrect icons relevant to that particular device. (a minor point with no effect on functionality).
.
A particular annoying feature is the re-appearance of old scheduled time programmes despite their repeated.
deletion.

Evidence has been sent to the Helpline which includes all Device information and screen shots illustrating the problems.

It is hoped the Marketing and Sales Depts will seriously take note and address these matters in a timely manner as the product will eventually flop if it is deemed unreliable with its associated app. The other reviews are taken into account.and don't inspire or make good reading

Overall, the product clearly has potential but is let down by its poor control app.

All issues have been referred to the help line and a response is awaited.

We had 3 FSTWIFITU units installed in a mountaineering club hut in December. They have given us nothing but trouble! The timer schedules are not stored locally in the switches, but in the Cloud. So when the Internet is down, as happens quite frequently in a mountainous area, no timing schedule operates. This has wasted a lot of electricity as the switches then have to be left permanently on. Worse still, when the Internet comes back up, the switches do not reconnect and have to be hard rebooted with a power reset in order to reconnect. The switches also sometimes go offline and won't reconnect because of a weak WiFi signal. But other devices in the hut work satisfactorily in every location. I would not recommend Timeguard to anyone who wants a reliable way to remotely monitor and control electrical switches

The app logged me out and despite 5 password resets it steadfastly refuses to let me login! We have an electric Aga oven which is controlled via the WiFi fused spur and this evening it completely ruined dinner for 8 peope. Horribly embarrassing in front of guests.
Absolutely useless.

I have 2 Timeguard WiFi Fused Spurs (Model: FSTWiFi) and normally they're fine to control my central heating. However, once again I am unable to log in to the app which helpfully says "Network Busy" and NOT "our server is down again so your devices wont work"! Even the Override switch wont work so I have no way of heating my house. Why should a technical problem at Timeguards end prevent my switch from working? There are other items out there which will keep working even if my wifi goes down! Time to ditch my 2 Timeguard switches and install something more reliable.

The app is a pile of rubbish!!!!
I’ve not been able to log in for months, I cannot get passed the sign in screen despite me resetting my password (as I thought this may have been the issue) but nothing!!! All I want to do is put my outdoor lights on a new programme and I cannot do it because the stupid app won’t let me log in! It’s clearly an issue, I’ve seen many reviews where other people are having the same issue and is it being addressed????? I don’t think so!
I hate leaving negative reviews but the app really needs fixing and some money spent on upgrading it!!

I had an issue with my SupplyMaster garden lights, following an installation of an electric car charger, which used the myenergi App.
We were without outside lights for several days, in a very dark area of our rural driveway.
I e mailed the help desk at SupplyMaster for advice, as my electrician’s were slow to respond.
I promptly received a reply from Vishal Sanghani, who was most clear and helpful.
When I still couldn’t get the lights to operate, Vishal actually rang me and was again, most helpful.
He suggested changing the fuse on the spur and my lights immediately worked!
It was most refreshing to speak to a kind human! Thank you 🙏🏻

Why manufacture a central heating programmer that is completely unintuitive? Who does the company think is the end user of their programmers?
My Timeguard TRTO36N is infuriatingly stupidly confusing.
All i want to do is what every end user wants. I am not trying to outdo NASA by launching a rocket.

Just want to programme heating to come on each day and copy each day so that I do not have to re-enter every time.
But the poorly conceived controls require a programme that should get me to Mars.

Do not let an electrician install this programmer or you too will be nystified by the complicated and useless instructions.

The Supply Master app does not work. Despite reinstalling and trying to log in for weeks, it will not allow me past the login screen. Useless rubbish.

Bought a Timeguard PIR Sensor 13 months ago. It unfortunately became faulty. Contacted service dept. and they didn’t hesitate to immediately replace it with a new one. Delivery was only three working days from my initial complaint. That is excellent customer service by any measure and means that you can rely on Timeguard products because they fully back their guarantee with actions.

I can’t login to the app in days. Can you please provide us with an update when this will be resolved

Continued good service from long standing customer.

Note it's worth reading the manual in full before purchase to insure the product fits the bill with Wi-Fi products. If you do not know how to split the Wi-Fi bands then avoid or buy a dual band compatible device as easier to pair... but splitting bands or basic router admin settings should be something most people can do as the details are on every internet suppliers website on FAQ's.

I also have some floods and a timer also with no issues!

WiFi fused spur. Doesn't work won't connect, doesn't show in the app. Had to mess about with my router because the prissy little git won't work with certain frequencies. Total crap. For 100 of your British pounds.

*update - spoke to customer service. Turns out my model is the old model now. However they were able to do something on their end and it now works. Clunky app but seems to be functional

I have been unable to communicate with the switch for the last 24 hours as the app kicked me out and seems to be unable to communicate with the server. Since it controls my boiler it is a major problem.

At the best of times the app is buggy but this is making me consider removing the switches, II also have one on the hot water)

Im having a problem with logging into the app. It keeps kicking me out at the log in screen, returning 'network busy'
Been an issue since yesterday evening and no answer on the phone line or to email I sent this morning.

Update - Ive had an email response saying they know there was an issue with the server, but no clue as to what it was and if its likely to happen again...

Constantly having problems with the Supply Master App - Switch not turning off or not coming on due to Network issues (on the app, not the switch). This is becoming more and more of a problem as the switch controls my boiler. No point telling me that my model has been superseded unless you are going to replace my unit! Can't comment on the Tuya enabled spur but would not recommend the older model. Clearly they know there is an issue with their app and functionality since they have brought in a tried and tested 3rd party. The product is really good.... when it works, but recently it has become a pain and inconsistent. Currently looking for an alternative replacement - will not consider the Tuya model unless supplied as a free exchange. Essentially - stay away from the older model controlled by the Supply Master App.

The app is soo buggy.
It will not let you log in.
You put the correct password and it just takes you back to the login page.
If you put the wrong password it pops up and tells you it’s wrong so you al least know you were using the correct password to begin with.

The password reset function is also a swing and a miss,
Sometimes it lets you reset and sometimes it throws up a code error.

If time guard put some effort into updating the app so it worked and wasn’t so buggy, and possibly a UI overhaul to make it look more sleek, it could be a really good product.
As it stands, avoid at all costs.

Outside lights timer seems to have a mind of its own lights come on whenever they like or don’t come on at all, has anyone else had this problem?