Timex Avis 

One of the links in my watch bracelet was loose and eventually fell off. The watch was almost a year old but I contacted Timex anyway and asked if they could help. They asked me to send the watch in for repair and they didn’t charge for it. I was delighted when a brand new watch turned up a couple of weeks later 😁👍

Appalling service. Send watch for repair in April - advised in June they are unable to repair. Chose a replacement watch only to be told a few weeks later that the one I chose was unavailable. Asked for a refund, but got no response from multiple emails. Managed to call and agreed a refund, which I am still waiting for 3 weeks later!! Why does a company of this size take 3 months to do nothing!

Terrible checkout and comms but fast delivery and nice watch. Basically they warned their checkout was bad and that they used PayPal. I trusted PayPal might refund me if things went bad. Paid, no confirmation email, they didn’t even really take my email or address apart from via I guess the PayPal transaction. No way to track or even see if the order existed. I purchased on Saturday. First thing I knew was on the Tuesday a courier planning to deliver on the Wednesday. Before that, I don’t remember any clear timeline of how long it might take - a week, 2 months? They did. So actually the service was speedy and accurate, but the uncertainty was very uncomfortable.

Sentr my watch back for a bracelet repair in Feb.
Nearly May and they still havnt fixed it.
offered me the RRP to pick a new watch from watchshop.com which i did. they then refused to honour this promise.
have said they will refund the original discounted purchase price but being that they ignore emails and have a 1star trust pilot rating i wont hold my breath to even see that back...

Ho acquistato un orologio il 26 agosto. Non è arrivato niente ed è impossibile contattarli. Bella truffa che mi hanno fatto.....tutte medicine devono comprarsi

Order cancelled with no notification. I placed an order for a watch for my daughter. Weeks later I had not received it or any communication. After emailing customer service I was told they would investigate and get back to me within 1 or 2 days. As expected I heard nothing so send another email. I was then informed that the order had been cancelled due to lack of stock. No apology and no explanation why I had not been emailed about this. A very disappointed daughter.

Worst Customer service ever just one person to repair the watches and if he’s in holiday you will have to wait longer for watch to be fixed.

Misinforming the customers

AVOI AVOID AVOID AT ALL COST

I ordered a Stranger Things themed watch and the stock notification said '5 left' when I checked out.

Several days later I was still waiting for shipping confirmation so I contacted Timex. They told me the order had been cancelled due to "stock issues" and FAILED to contact me to let me know that my order had been cancelled.
No apology and terrible communication. I wouldn't bother with them. It seems like they don't care about customer service AT ALL.

I looked for ways to warn others so thanks Trustpilot.
1) This is NOT the actual TIMEX watch company (timex.com) ... this is a mirror scam site @co.uk (cleverly linked to the .com site)
2) I ordered a watch, my card payment kept pending for a week which rose my immediate suspicion
3) No order confirmation or anything else. It took a while to get some Customer email
4) They claimed APC couriers tried to deliver (APC knew nothing of it). Tried to call - all turned out to be fake.
5) Battling now to get my money back
6) My review got rejected on their site
PLEASE STAY AWAY

I'll keep writing here until my situation is going to change. Thanks to trustpilot to give me this way to talk to TIMEX, but i seriously doubt anyone is reading this.
Simply because there is NO CUSTOMER SERVICE IN EUROPE.
My package is ready since more than one week, just waiting that people "working" for timex in amsterdam give it to dhl. But unfortunately, there are NO ONE WORKING IN AMSTERDAM OFFICE. I tried to call every single day at different hours, but nobody answer.

Be very careful before ordering from timex europe, that's all I Can say.

Bought a Marlin for myself. Love the piece, it's a classic watch for sure.
Timely delivery time and great service, thank you!

I ordered a watch directly from Timex a month in advance for a Christmas gift. The watch never was delivered. My initial call to customer service yielded no help. I was told that they couldn’t tell me when to expect the watch. I called again a few days before Christmas and they are not accepting any calls. The only way to contact Customer Service is via email. They haven’t responded to date.

The Service I received from a Customer Representative called Hemma was brilliant. Things went wrong because of the Couriers, NOT Timex, and Hemma stepped in and managed to handle the situation perfectly & professionally. I recommend Timex to everyone, purely because of the Service received from Hemma & to be fair, the Great Watches they make!

Poca serietà. Customer service inesistente. Ho acquistato 2 orologi in data 8 febbraio 2021 e ad oggi, 26 marzo non ho ricevuto la merce. Ho seguito tutte le istruzioni ricevute via e-mail ed ho pagato in anticipo inclusa la spedizione che mi avevano assicurato per iscritto essere gratuita. Il Customer service inizialmente ha risposto (sempre con ritardo di vari giorni) ma adesso, da oltre 2 settimane non risponde più nonostante vari solleciti. Incredibile, la reputazione di un'azienda che consideravo valida è andata a zero.

Ordered watch 3 days before xmas .was exspecting after xmas was surprised turned up on xmas eve. Well packaged driver followed social distance .very pleased with my snoopy watch aniversary editions .as been waiting from other companies many using pandemic as an excuse some not turned up in time for xmas ordered month ago .i found the service outstanding. the watch is good quality and value you for money .

I am so disappointed in Timex. I bought a watch in August 2019 and it stopped working after I went for a swim at the beach in June 2020. I sent emails and only got a reply in September, conveniently after the 1-year date of purchasing the watch. Asked for a new watch and was told I had to send it to be repaired. I sent it. A month after I'm told they can't fix it and don't have the same model, so I have to pick another model. I said I don't want another model and asked for a refund. Was told I would be given a refund, only to receive another email after 4 days saying that after all I won't be given a refund. My only choice, they say, is to take another watch for the same price. I've had Timex watches since I was a teenager and I never expected this company to treat customers like this. They simply stopped caring.

Got a Timex Marlin for Christmas in '18. It came of the British Timex homepage. Broke it in November '19 and had it shipped to Timex UK for repair. Got a new from stock back :-)
Excellent service, quick response, perfect and clear communication. Love it. Timex.co.uk gets my best recommendations !!

..// Carsten DK customer

Ho comprato un cinturino arancione ma mi hanno inviato un cinturino fluorescente, ho scritto a due indirizzi email ma non si sono degnati nemmeno di rispondere , mai piu un timex

I bought a Timex watch from a local shop and within a week the crown had fallen off. You might think that this would lead to a poor revew. Even the most expensive products can come with a fault it's the way that the company redresses them that marks them out. In this case the item was not expensive, indeed I bought it on a whim becuse it had been heavily discounted as a discontinued model. Timex contacted me, explained that the model was no longer availible and offered me a more expensive model as a replacement. What impressed me the most was not that they returned the replacement watch within a few days but that they had even adjusted the metal strap to the same size as the faulty watch! Little things like that make a big difference.