Timpson Avis 

I went to Timpsons in the Morrisons car park in Parcydolay , Aberystwyth today to ask for some advice about my watch while my husband did the food shop.
This review goes entirely to the man behind the counter on Saturday 12th September. I’m afraid I didn’t ask for his name but he can be identified by his love of Ben and Jerries mint chocolate chip ice cream!
Whilst being extremely polite and professional , providing excellent customer service ,he was also friendly , knowledgeable and engaged.
I hope this review gets back to him as he certainly deserves to hear my positive review and my thanks.
If in doubt look out for a young man with long hair and a beard!

I visited Timpsons Llanishen recently to have keys cut and the only person who managed to produced perfect keys that worked was a young lady called Dominique. Previous attempts were not successful but I must congratulate all the staff for their many attempts. I must add they were not the usual Yale key but the one that costs £26 each. Well done Dominique.

My daughter and I visited the Redhill in Surrey Timpsons Store Rob was very helpful courteous and efficient even though he was on his own and obviously under pressure because the shop was very busy.
Well done👍

Picked up a suite from the Hamilton yesterday, the day before my dad funeral. The suit hadn't been pressed correctly or been burned whilst been steamed. Took the suit out the bag prior to go the funeral and noticed the damage. Called the store and told there nothing they could unless they seen the suit today. I explained i was going to a funeral and the guy offered me 10% off. My £150 suit and thats the reply you get.

I visited my local branch for a replacement battery for a normal budget wristwatch

I was quoted £20.

I am in Spain and visited a local jeweler who charged me 3.50 euros (£2.95)

How can it possibly be reasonable to charge such a high amount to simply open the back of a watch and insert a battery which probably costs a few pounds?

This is a rip off so beware if you are visiting Timpsons for this service

Excellent service from Shaq at Purley who was able to get my car key fob working for a very decent price. I thought I would have to buy a new key fob so saved me money. Only took a few minutes so very happy with the service provided. I know where to go now if I ever need any more key etc done.

I needed a new key card for my Renault Laguna and decided to visit my local Timpsons store in Heswall.

I dealt with the store manager Darren who was extremely helpful and he arranged for a new key card and then an appointment to have the key card programmed.

Despite two visits unfortunately the necessary code could not be pulled from my car but despite this, Darren tried everything possible and then quickly refunded the payment that I made. The problem was not with Timpsons, but simply that I had to go to a Renault dealership for this to be done, at sadly a much higher cost.

Heswall is a very well run store which we use regularly.

Excellent service. Had an old but expensive pair of sandals that needed repair. Done in a half hour and back to new and wearing as I write this review. Great service, nice staff, helpful, good value for money.

Michael kors watch taken in for battery replacement already taken on lifetime guarantee. Rep broke strap. Waited 20 days to find not only does he not know how to fix but cannot be fixed. Offered totally wrong colour strap. When told no good fobbed me of saying ring customer service. Rang them and lovely lady just gave me lip service. No email sent as promised to show photo evidence. Obviously they do not take responsibility for breaking an expensive watch

Had the pleasure of meeting Tai at Branch 1250 who was incredibly kind / professional and helpful! He engraved my necklace beautifully - thank you so much!

We visited Timpsons in Sainsbury's in Winchmore Hill today and was served by Casper. He gave an excellent service to us. He was very friendly, helpful and very knowledgeable. Thank you Casper, keep up the good work. 😊👍

This review is for Rob at Timpson in hailsham.

Rob, very well done for sorting out my mums omega watch strap. Mums delighted. And you went well above and beyond when you fitted a gold clasp to match the watch.

I can’t thank you enough. Very very well done. I would have given you 10 stars if Trustpilot would have let me.

So the very best

Ed

Just a note to thank Karl from Queens way .branch on his professionalism, kindness and smart way to find a solution,which other colleagues of his could not.
In this branch always ask for Karl!!!

Mr Smiley in Woolwich branch was very helpful.
Good customer service and has ability to work under pressure.

Ask them to replace a battery on an expensive watch, and returned the watch broken! Took zero ownership or responsibility! Tried to charge me to repair!
Timpson business model, employing ex offenders! Honesty, respect and accountability to their customers, it would seem, is not top of the priority or business model!
Some lessons we learn the hard way! Taking my watch to Timpson, trusting them was definitely mine.......

Timpsons outside Tesco in Goodmayes Essex. My NHS shoes which I wear daily, summer and winter, had worn bare last October and I was slipping over. I had excellent service then.
Again today... as after nearly a year waiting for new shoes, I needed the existing ones repaired to keep me going and reduce falls.
Incredibly kind and helpful service and I would give 50 stars if I was allowed!
I think his name is John. Thank you so so much!

I would like to take the time to leave a review for Dave, who has gone absolutely above and beyond on two separate occasions. Not sure if it’s max speilmann or Timpsons as shop had both signs.

I recently had to fly home from my holiday in Croatia because the DVLA had lost my application form. As an HGV driver, having my licence back when I return home is extremely important to me, so the situation was incredibly stressful.

From the moment I dealt with Dave, he was incredibly empathetic, understanding and genuinely determined to help. He went out of his way to get everything sorted for me as quickly as possible, and his attitude and approach made what was a very stressful situation so much easier.

What really surprised and blew me away was that when I had to return for a second visit, Dave helped me all over again — and this time he did it completely free of charge, simply because the DVLA don’t accept digital documents. He absolutely did not have to go to that level of effort, and I sincerely hope he doesn’t get into trouble for doing so, because I felt it was important to let you know just how fantastic he is.

Dave was equally brilliant during my first visit. He is full of life, incredibly personable, approachable and genuinely helpful. You can tell that he cares about the people he is dealing with rather than simply treating them as another customer.

People are often quick to complain when something goes wrong, so I wanted to make sure I took the time to say how much I appreciated Dave’s help. He is a credit to your organisation and a fantastic asset to any team.

Please pass on my thanks to him — he was absolutely amazing.

Really helpful gentleman at Tescos Bentrim Road, Lisburn store. Very friendly he kindly put links in a watch for me. I had to go back down to get a link taken out it was no bother to him & again very friendly. Would definitely recommend.

Avoid this branch. Visited twice, both times disappointing.

First visit (28/07/2026): shop had a “back in a few minutes” sign offering 10% off if closed longer than 10 minutes. Waited 10 minutes, then a staff member walked past and looked at me but said nothing. He didn’t return for another 20 minutes. When he finally served me he spent 5 minutes examining the key, then said he couldn’t cut it for an hour and a half as he needed lunch first. He could have told me this when he walked past earlier instead of leaving me waiting. Had to leave as we had somewhere to be.

Second visit (01/09/2026): my wife took the key in. Staff said it would take an hour and a half with no guarantee it would work. They tried twice. Both copies failed. When she queried it she was told repeatedly, in a patronising tone, that she needed “the code.” The final copy looked nothing like the original key, shape and cuts were completely wrong.

We’ve had this same key copied successfully elsewhere before. Poor communication, long delays, and a copy that didn’t even resemble the original. Wouldn’t use this branch again.

Just visited Timpson’s in South Woodham today, had a watch battery replaced, prompt, friendly service very helpful. Highly recommend 😊