Tobycarvery Avis 

I ordered a lunch and picked it up. I ordered stuffing with it and it was missing, the roast potatoes were inedible and the gravy was freezing cold.

We went to the Toby carvery at Aintree, we were very disappointed with the carvery. We had to wait 3-4 minutes before a chef came out to serve. Then to see that the food was cold and items missing.
The chef carried on serving people without requesting for new dishes and the queue for extras was building up, and the food was cold.
The premises was not busy, and staff walked past several times ignoring the dirty plates on our table after we had finished, we had to call a member of staff over after 20 minutes to clear the table and take a dessert order.
Very disappointing!!!!!

Shame as i live a good toby but it has become such slow service at many of the places. Badgers mount is one of the worst i have been to for it. It took over 45 mins to get a desert last time we went and being disabled it is very hard to stand in a queue for almost n hour for the carvery itself 😢

Went T/C sutton rd maidstone. It was unbearably hot in there I was almost passing out. Had leave halfway through meal go outside cool of . This was evening during week no where near full. No air con awful. Not staff fault . Just bad set up there. It's fire hazard waiting to happen there.

This is for the restaurant in Bedford. I'm gonna start at the beginning. I booked a table for 3 to celebrate my wife's birthday. The morning of the booking I called and asked if I brought a cake, would they bring it out for me with lit candles. The person I spoke to over the phone was very enthusiastic about this. She took my details and wrote notes. Informed me of the duty managers name and said he'll take care of me.
That evening I get there and well clearly you put your grumpy staff on. At the welcome desk the duty manager takes my cake shows no excitement or enthusiasm and says I'll put it in the fridge. Our server is nice enough, takes our order however doesn't ask if we've been here before (I haven't) so I have no idea where to go for the drinks or food.
I get to the food and the chef is all kinds of miserable. Slamming meat on the plate. The food was the worst Toby carvery I've ever had. Hard roasties and lumpy mash. Stale Yorkshires and flavourless Mac n cheese. Oh and very dry meat. We all left half a plate.
The server who collected our plates sighed when my wife said she didn't want dessert.... We have cake.
I asked a server about my cake. I gave 24 candles I was not expecting all the candles but only 4 were used. The box ripped open so it's hard to put the remains of the cake back in the box. The server did sing happy birthday and just stopped before the end. None of her colleagues joined her. While I'm not expecting your entire business to stop what it's doing to come sing happy birthday I would expect more effort when I've seen it done at other sites. It doesn't take that much effort and yet it can make someone's evening. This extremely lackluster approach showed zero care for the customer. At other points during the evening while trying to eat my horrible dinner. A chef was moaning to a customer about his long hours and the job in general. Very very loudly. Two servers were moaning about the 'boys in the kitchen' not doing anything.
When we wanted to pay and leave I looked around and I couldn't see any staff. My wife pointed out we can pay using the QR code on the table and I did.
Once paid we got up and left still not seeing any staff. As I got outside I noticed a door which led to the bar section was wide open and 4 members of staff including the duty manager were all stood there having a cigarette/vape break. Basically standing in the doorway where food and drink is served because it was raining outside. I'm pretty sure you don't want your staff having these kinds of breaks in a food serving area and would much rather than be doing it somewhere or back and especially not all at the same time when there are customers who are in the building.
The food was bad but the service was terrible. No one wants to be there and they are making that known. I will never ever set foot in this Toby carvery again and I will think twice before I go to another one. Just not good enough. It ruined what was supposed to be a lovely birthday evening instead it left sour tastes in our mouths.

What an amazing place, Bolton, Crompton Way is by far the best Toby Carvery we have been to. Rosh, makes it superb every time we visit. My mum is 98, he always gives us the same table near the carvery and our drinks are always waiting on the table for us. Mesha is great and so is Abby. You can't fault the food and service. My mum also got a free meal for her 98th birthday, thank you guys for making our weekly visit amazing.

Oh my goodness. Never want to go to another one again.

It was conveniently places near the services so went first on way up the road and 5 days later on way back.

When being overheard about the amount of flies, the lovely waitress advised they had a problem with flies at the moment which they were working at. When highlighted it could be to do with the rotting carrots on their vegetables display was advised they would sort it.

Upon returning 5 days later astounded to see they were still there and obviously in a more rotted condition.

Staff were friendly enough but was still not convinced it was going to be dealt with.
No intentions of going back to that one or any other one.

It would be nice if the food was cooked. The meat was fine although very grisly. The vegetables, thats another story. Undercooked, hard and unable to eat them. The potatoes were very greasy. I took my wife for an anniversary dinner. Not impressed.

I honestly cannot believe this meal was considered acceptable to send out to a paying customer.

I ordered a Toby Carvery through Uber Eats and what arrived was absolutely disgusting. The food was full of pieces that appeared to be fat, skin, gristle and rubbery/jelly-like material, including several large amber/orange, gelatinous pieces that I could not identify. I have taken clear photographs because I was genuinely shocked at what I was looking at.

The amount of actual edible meat was also incredibly poor. What should have been a roast dinner was largely made up of unpleasant fatty, chewy and unidentified pieces that I simply could not eat.

This isn’t about being fussy or not liking the food — this is about the quality and condition of food being supplied to a paying customer.

What made the whole experience even worse was that I actually took the time to call the manager to raise my concerns. The response I received was incredibly dismissive and, quite frankly, gave me the impression that they couldn’t care less. There was no genuine concern about what had been served, no reassurance and no sense that the issue was being taken seriously.

I have kept the food and photographic evidence, and given the nature of what was supplied, I am taking this further as a food-quality/food-safety concern, rather than simply accepting a refund through Uber Eats.

Toby Carvery, you seriously need to look at what is leaving your kitchen. Customers are paying good money for a proper roast dinner, not a container full of fat, gristle and unidentified jelly-like material.

Absolutely unacceptable food, followed by an absolutely unacceptable response from management. I would not order from here again and cannot recommend this establishment based on this experience.

Toby Cavery, Peterborough is fabulous and so good I return every week. The food and service are tremendous and represent incredible value for money. All the staff are lovely and I’ve come to know them all. Big thanks to the young Indian lady chef who always greets me with a smile and is generous with the meat. Jodie is a fantastic people person with a bright sunny personality - big thank you too.

Decided to try a takeaway carvery.
Food turned up cold.
We ordered 3 meats on 1 carvery and 2 on the other carvery.
The first one only had 1 meat and the second one had the wrong meat.
Emailed Toby several times. Would have been better off emailing the pope.
Sorry but it was just eats fault.
Why???
Definitely will not be using Toby Carvery in the near future

Had a lovely meal at The dog at Over in Gloucester.
Even though there are really bad road works at the moment, the service we had was excellent.
Couldn't fault the food, it was as lovely as always and our waitress Kit was very friendly and helpful, brilliant service.

Come every week Demi is great as always in fact all are very welcoming

Made a booking for 5 for my 14 year old daughter’s birthday including 85 year old disabled granny. Arrived to be told by a very unfriendly lady that she couldn't trace our booking (despite 3 texts and 2 emails being received) we were asked to wait at the bar. No explanation was given as we were made to stand and wait for 10 mins. Bad customer service at the Kings Norton venue.

Barbara great waitress great service
Maidenhead

Toby carvery ainsworth. Waited 5 mins for someone to come to desk to seat us, long queue for food so we stayed sat down for a while then braved the queue. Unfriendly staff, ignored literally. Asked waitress to come back after she asked if we want dessert as we didn’t know yet , she didn’t come back , had to get up and go to staff when I wanted dessert . Asked same waitress for bill after I again had to get up and go to staff to ask for bill. She went off didn’t return. So I asked a waiter . This girl was literally avoidant. Don’t think I’ll bother again food awful

Seated fairly quickly on being seated dirty table Yorkshire pudding on floor screaming baby next table,was offered alternative table sat between 2 kids,on queuing for food child sneezed all over vegetables 🤢little meat, sticky serving spoons only allowing smallest portion far too busy £80 won't be back Thurrock branch.

Been toby carvery tonight veg wasn't cooked stuffing was all dry up and potatoes was cold only good thing was waiter she was brilliant but won't be returning in hurry drinks was rip off and drink machine on refill had no cherry Pepsi or Pepsi full sugar. For bill over 45 pounds was poor food will definitely will be rethinking aboat returning. Toby carvery edenthorpe.been coming for years was treat for my wife neither off enjoy meal

No Yorkshire puddings, gravy, roast potatoes had to ask for all of them,then no condiments our meat was like rubber,when we complained was told my the manageress it's the time of day ,we went to ormskirk for a day out ended up hoping for a nice dinner but we were so disappointed not even an offer of discount or compensation