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Lisez les avis des autres

Noté 1 sur 5 étoiles

Ordered a retro Celtic shirt as a gift and was expecting it to be delivered in 2 working days. never turned up. several emails unanswered. phone line seems to be cut off. clearly not a functioning bus... Voir plus

Noté 1 sur 5 étoiles

Took money immediately. 3/5 day delivery? Er no chance. Wanted as a birthday present but badly let down. Ordered mid June, still nothing mid July. Now trying to get update or money back. Rubbish cust... Voir plus

Noté 1 sur 5 étoiles

I made a purchase for 2 items. The only thing I received was a proof of payment on Paypal. Nothing from them, no confirmation email, contacted them on their email but didnt respond. Phone number on th... Voir plus

Noté 1 sur 5 étoiles

Terrible company! Ordered a football top which said delivery on 2-3 days. It never arrived so emailed several times and no reply, number listed is not active. Tried the email address and telephone num... Voir plus

À propos de l'entreprise

  1. Magasin de vêtements de sport

Informations provenant de diverses sources externes

At TOFFS, we manufacture bespoke retro Football and Rugby items, including replica jerseys for a wide range of teams from as far back as the 1870s up to the 1990s. Our website also features casualwear items such as Tracktops, Hoodies, Sweatshirts, Polo Shirts and T-Shirts that feature famous club logos from back in the glory days of Football and Rugby. All of our items are handcrafted in the UK.


Coordonnées de contact

1,5

Mauvais

TrustScore 1.5 sur 5

179 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

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1,5

Tous les avis

(179)

47 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

No order received

I placed an order on 8th June and it’s now 16th June and I haven’t had any update on where my order is.

8 juin 2024
Avis spontané
Logo de TOFFS

Réponse de TOFFS

Hi there, we are sad to hear that you are unhappy with the service you have received so far. We do apologise for any inconvenience this may have caused you. If you could please provide us with your order information, we will be able to update you on your order. Kind regards, Toffs

Noté 5 sur 5 étoiles

Great Quality

Nice to find a UK company making their clothes in the UK.

I ordered a Rugby Shirt and I’m very pleased with it. The shirt if very well made and the cotton feels soft and comfortable.

Also, with reference to another review, I can confirm washing labels are included and there’s also a sticker on the bag.

The only thing I would say is that there can be a delay in despatch, I wasn’t aware of this initially but when I checked again there was a note that popped up saying the shirt would be sent within 7- days so perhaps I missed that the first day.

In any event it wasn’t a concern to me and i actually received the top on the 7th day of ordering, which I think is good.

I would definitely buy from them again.

15 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Top Exchange

Hi,

I recently popped into the Toffs store, with a previously purchased retro football top & exchanged no problem.

I originally bought the top some time ago, tried it on, too small, but done nothing about it, just left it in the wardrobe covered up, with tags still on.

Luckily I was travelling to the area where their store is, so I took the top in there, explained the situation, and they agreed to swap it for a bigger size.

I was so happy they done it, as I mentioned to them as soon as I walked in, that I'm here in hope more than expectation. Having said that, the top in question was in immaculate condition, as it would be, being kept covered up.

The ladies who dealt with me, took it away to examine it, which I entirely expected, then returned to honour the exchange. One of the ladies was head of exchanges, so she would've known for sure if it had previously been worn or washed..

Thank you Toffs
Happy customer

14 mars 2024
Avis spontané
Noté 1 sur 5 étoiles

White England Shirt - shrank after two washes

Really disappointed. Bought this shirt for my husband who had wore it three times and I washed it twice. It shrank it now fits my child. According to the washing instructions it can only be washed at 40 degrees. It is 100 percent cotton and as it is white I washed it on a hotter temperature which you should be able to do for cotton. It should state when buying this item that it needs to be on a low wash. Its expensive at £65 and useless now

12 février 2024
Avis spontané
Logo de TOFFS

Réponse de TOFFS

Good afternoon Mrs Umney, We're sorry you're disappointed that the garment has shrank however as discussed within our email communications the washing instructions within the garment do indicate 40 degrees. This is within the remit that the fabric is tested for colour run and shrinkage by our current UK fabric supplier. Unfortunately washing at 60 degrees as you have advised within your email communication far exceeds the washing instructions which are sewn into every garment.

Noté 3 sur 5 étoiles

Good product, terrible service

For the price I paid for one top I expect much faster service and a shred of customer service.

I ordered something from China two days after I ordered this (I live in the UK) and the Toffs order arrived a day later than that!

When I emailed to check on the status I received a short, robotic reply to 'refer to the website'.

Quality of the product seems okay, otherwise this would have been 1 star.

11 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Świetna jakość produktów

Świetna jakość produktów. Szybka wysyłka i bardzo indywidualne podejście do klienta. Szczególnie polecam kontakt z Panią Clare.

26 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Top TOFFS

What an absolute gem of a company. Visited their factory today and made a few purchases of retro football shirts and from the moment I walked in it was just a warm welcome. As a customer you always like to feel valued and it happens here, the staff are superb. Then the items they have just ooze quality. Seriously everything about TOFFS is just quality. I am over the moon with my purchases and will be back. Honestly why go anywhere else they have your needs at heart and unlike many other outfits they deliver Quality which translates into Value for money! TOFFS you are the best!

14 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Great service provided by toffs. Ordered a bucket hat for play off final and they ensured it arrived on time by upgrading the delivery. Excellent quality for a great price.

26 mai 2023
Avis spontané
Noté 1 sur 5 étoiles

Confused pensioner

Sorry about that wrong place I reviewed wish your business all the best as you can imagine haven’t done a review before and want be trying to do one again I’m 73 to complicated for me

15 mai 2023
Avis spontané
Logo de TOFFS

Réponse de TOFFS

Good morning Mary, I'm sorry to hear of your experience however you have unfortunately reviewed the wrong business. We are TOFFS, The old fashioned football shirt.co and our production factory is based only in Gateshead, North East England where you can shop in person or online. Therefore we do not have a store in Galston. We manufacture and sell old fashioned football and rugby inspired clothes.

Noté 5 sur 5 étoiles

Excellent service

Ordered THFC ( who else ) by telephone as I don't seem to have much luck with on line ordering. Lady must helpful, took my order and payment, shirt arrived 2 days later. Looks to be top quality, haven't opened it yet, gift for son.
Highly recommended.

16 mars 2023
Avis spontané
Noté 5 sur 5 étoiles

Poland Shirt

Great product, well made. Delivered on time. Super customer service. Highly recommended

1 mars 2023
Avis spontané
Noté 5 sur 5 étoiles

Great quality goods

Great quality goods. Although I order from abroad, initially the parcels came by post for a very long time. I wrote to them and they send me DHL very fast! I recommend for personal contact with the client.

17 janvier 2023
Avis spontané
Noté 2 sur 5 étoiles

T-shirt stitching

T-shirt stitching came loose after 1 wear. Sent it back to be replaced but was refused because I'd washed it before sending back. Was offered repair but was unsatisfied with this.

17 octobre 2022
Avis spontané
Noté 5 sur 5 étoiles

BEST CUSTOMER SERVICE EVER!!!

BEST CUSTOMER SERVICE EVER!!!
Highly recommend Toffs.com not only is the top I bought brilliant quality, perfect fit but in addition the customer service I received was amazing. This was a late order and the team showed compassion and did everything they could to help me. Def recommend and will 100% buy from here again 👏

12 octobre 2022
Avis spontané
Noté 5 sur 5 étoiles

Top Toffs!

Never written a review for anything before but 3rd purchase from Toffs now. Still as good as ever. Top quality garment, top quality promt customer service if you have a query, perfect fit if you follow the sizing guidelines (even for a slightly larger gentleman,like me!) .👍👍👍

30 juillet 2022
Avis spontané

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