Tony Le Voi Group Avis 

Terrible service, never Tony levoi or Vauxhall again!
Returned my vauxhall Crossland after a timing belt issue (cam belt) this is a known fault with these cars (google wet timing issue if you ever consider buying this vehicle) after some pressure, Vauxhall agreed to replace the belt. Left the vehicle with Lakeside who promised to have this done within 2 weeks. I asked them to service and MOT the car while it was there. After 3 weeks of waiting, the car was finally ready. I turned up at the show room to discover that they had forgotten to carry out the service and when I attempted to start the vehicle the engine fault light came on. I walked back in to the service desk and got casually told, "yeah leave it with us, we're busy today, we'll ring you Monday!! Poor customer service, poor quality car. Very disappointed

Great car garage
Great staff
Good customer service
Great and feel very welcomed
Great communication

This company took my car in for repairs , all fixed but brought my car back with dirty patches down the side on the door and from bumper but the people who run this show said it was already there even thou we got pictures of it before left and cheeky people said it was a bad paint job and it was there but happily take the car back to depot ( apparently) gravesend to grays within 15 mins and cleaned and brought back and then dumped in car park ! Thanks a lot for being utter usless

They did more harm than good!

Charged me 1k for a really bad service on my car! And I had to pay an additional payment to another mechanic for the mistake they made! To make matters worse they said they said it just happened. Almost damaged my engine when It didn’t even have a problem in the first place! and didn’t admit to it! I’m getting my car changed and never going for Vauxhall again!

If I could score them a minus I would!
A few keys points on my experience:

My engine needed to be replaced...bearing in mind that was the only issue.

When I received it back....the aircon was faulty and the engine was shaking like a leaf so much so the driver and passenger seats were rattling.

I then noticed a noise in my brake and the clutch was very sticky

I had to then take it back...this is where it gets fun:

* I was told the car was NOT rattling
* The aircon just needed a re gassing
* The clutch was brand new
* And the break had been bled

Around about 3+ weeks are calling and calling.....with no call backs I am finally told its all sorted (The aircon apparently was contaminated...so didn't need re gassing) and the clutch was NEW so there was nothing wrong.

I had the car for 3 days and stopped at a traffic light when the car cut out and petrol was pouring out the bonnet...AA came at reattached the petrol pipe...which should not shoot off like it did.

I then managed to drive it for a bit, parked the car and the clutch gave in (WHICH IS 'NEW')....you can not even put the car into gear.

Basically the car came out worse than before I needed the new engine...GREAT JOB, KEEP IT UP!

You constantly get promised call backs and get diddly squat.

I'm surprised they are still in operation.

I will be getting rid of the Vauxhall and will not touch the brand every again and neither will the people I speak to....just because of a lack of service and respect for there jobs.

My take away from dealing with Tony Levoi is that, in my opinion, it is an utter scam of a company and feel that I have been conned to have even reached out to them. An embarrassment to the name of @Vauxhall.

I saw a vehicle for my wife whilst doing online second hand research, reached out Tony Levoi Romford, had multiple phone conversations about purchasing it, including sending multiple images and several emails. This was based on their part ex valuation using the online valuation tool on their listing. Then at the 11th hour they come back with a “we buy any car” valuation £3,000 less than their online tool offered !!!!

In the interim they sent a mission statement through and I think that they should reread and evaluate their integrity. I honestly feel that they tried to mislead/com me by offering false promises and trying to obtain money by deception.

Then to add insult to injury, after I gave them direct feedback, their Sales Director attempted to justify their derisory offer.


I am so glad that I did not fall for their business model and would warn anybody dealing with them to be very careful. Beware… in my experience they will offer you gold and give you a dirt.

@Tony Levoi Vauxhall Romford… a word of advice… be honest with potential customers and your reviews will go up and not down. It is not difficult to shirk the reputation that your industry has and gain some integrity. If you sew seeds on concrete don’t be surprised that nothing grows.

I have been with this company for over 10 years and within the last 2 years I have had the worst experience ever and will no longer buy a car from Vauxhall ever again! My car went into its regular yearly service in 2022 with no issues. Ever since then my car has had nothing but issues since the moment it came out of that service, my engine would not start and for months I kept taking it back and many times I got fobbed off. Finally it needed a wetbelt change which they had my car for three and a half weeks!! I was told the problem was fixed, oh how wrong they were. The car has gone in for another service and guess what, the battery failed light is back on after the service comes back ok and MOT. Again I have taken this in TWICE with them having it for days at a time and now I am told the negative cable needs replacing and it will take 5-10 days to order. How is it that was never noticed on the MOT or service that you pau hundreds for but 2 days later the car does not start? Well a month later and still no call to fix the car, I call the service up and they have failed to order the cable and closed the report. Utterly disgusting!!! I am driving a faulty car that seems to come out worse every single time I put it in for a service. I will never ever do business with this company ever again. I feel it could be a scam where they are purposely making errors so the car goes in and costs the customer £156 a time for a diagnostics check then whatever needs replacing. Do NOT trust Tony Levoi Romford!!

I visited Tony Levio Vauxhall dealer in lakeside on the 24/01/2024 with a close friend.
With the intention of buying a Vauxhall crossland x with low mileage I was greeted by a sales representative who was very helpful with the car I wanted.
He even collected a crossland from the romford dealership within one hour and 30mins.
Test drive the vehicle very satisfied with the 2019 model purchase it in full warranty taken out as well.
Friendly and experience Staff who would go the extra mile for customers recommended vauxhall dealership.

Reece could not have done more for us. Reece have Excellent communication at all times, helpful cheerful and very professional
He made sure of what we were looking for by asking and listening. He kept us informed at every stage and oversaw the, documents and payments with professional expertise, Amazing and Easy start to finish! Any one looking for a new car to purchase please go and see him at Vauxhall at Romford

Ordered brand new Corsa. On collection found damage no one had noticed. A hole by the pedals, no one could explain it. Looked like something may have been hidden and removed, but no one knows. Couldn’t be fixed properly without dashboard being removed which wasn’t recommended. Rejected car and will not be buying another Vauxhall car. Lots of time wasted.