I switched to Tower a year ago after my previous insurer hiked my premium to a ridiculous level, and I’m so glad I made the change. While I haven’t had to make any claims yet, so can’t comment on that... Voir plus
L'entreprise a répondu
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Jumped ship from another company after being with them for 2 decades after very shoddy treatment. 2 decades with no claims, you'd think we would have been their perfect customer. Turns out not. So we... Voir plus
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Price for insurance was great. Saving myself just over $1,000.00 per year which is fantastic with the cost of living crisis currently going on. Website was easy to use and didn't take long to compl... Voir plus
L'entreprise a répondu
I had previously insured with Tower both for my house and contents but chose another insurer for a year and did not find the experience satisfactory so decided to reinsurance my home with Tower whic... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Tower is Kiwi born and bred insurance company that's been around for over 150 years. We're always looking for new ways make insurance simple like making sure our policies are written in plain language, offering a range of simple and flexible options to suit your needs and making it easy to manage your insurance online in your own time with My Tower.
Coordonnées de contact
Level 5/136 Fanshawe Street, 1010, Auckland, Nouvelle-Zélande
- 0800 379 372
- www.tower.co.nz
4,3
Excellent
3 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The whole experience was easy and…
The whole experience was easy and enjoyable. The young lady I spoke to was a delight.
17 avril 2026
Real easy to transfer all my insurance…
Real easy to transfer all my insurance over and then add more
17 avril 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse : Tower
Kia ora Hannah,
Thanks for sharing your experience with us! We're pleased to know you had a positive experience.
Warm regards,
Tower Team
Réponse : Tower
Hi Joe,
Thanks for letting us know you found the online journey so easy! Welcome onboard!
Thanks,
Tower Team
Réponse : Tower
Hi Derek,
Thanks for the feedback - we're pleased you were able to benefit from a reduced premium on this year's renewal.
Warm regards,
Tower Team
I was arranging cover for someone in…
I was arranging cover for someone in rest home care who I hold EPOA. The consultant just didn't seem to understand.
13 avril 2026
Réponse : Tower
Hi Ivan,
Sorry to hear there was some difficulty with the process. We'll ensure the agent involved is provided with the correct guidance for these situations moving forward.
Warm regards,
Tower Team
Osum customer service
17 avril 2026
Réponse : Tower
Hi Sachindra,
We endeavour to provide fantastic customer service to our customers so we're pleased to hear you received this - thank you for taking the time to share with us!
Thanks,
Tower Team
Getting replacement insurance for my home after canceling my previous home insurance policy
I had previously insured with Tower both for my house and contents but chose another insurer for a year and did not find the experience satisfactory so decided to reinsurance my home with Tower which I did online.
The whole experience was easy and I was able to reinsure my home for an independent replacement value which was acceptable.The premium quoted was competitive. I accepted the new policy, paid the required premium and it was a very happy and acceptable conclusion which provided me with piece of mind.
17 avril 2026
Réponse : Tower
Hi Satya,
Thanks for choosing to return to Tower! We know that sometimes we have to make alternative choices based on changes in our circumstances, but we are pleased to know that you decided that you were able to find cover at a suitable price again.
Thanks for sharing,
Tower Team
Staff member who called was helpful…
Staff member who called was helpful polite professional. We got everything sorted quickly
17 avril 2026
Réponse : Tower
Hi Christine,
Thank you for sharing. We're glad you managed to sort everything so easily.
Warm regards,
Tower Team
GREAT STAFF & SERVICE
Staff were extremely helpful with our replacement vehicle insurance.
They listened to us. And got the job done right.
Thankyou
16 avril 2026
Réponse : Tower
Hi Pam,
Thanks for sharing! We're delighted to hear that you had such a postive experience with our team recently. We'll pass the feedback on to the staff involved.
Warm regards,
Tower Team
Réponse : Tower
Kia ora Sharnie,
Thanks for sharing! We're delighted to hear you had a positive experience.
Warm regards,
Tower Team
Quick and practical
Quick, practical and honest guidance. I especially enjoyed the short hold times when calling Tower for my queries.
17 avril 2026
Réponse : Tower
Hi Samera,
Thank you for a lovely review! We're pleased to hear that you were able to reach our team quickly.
Thanks,
Tower Team
Réponse : Tower
Hi Michelle,
Thanks for your review. We're pleased to hear you had a positive experience with the team.
Thanks,
Tower Team
Your service to approve a claim for…
Your service to approve a claim for dentures was quick which was very much appreciated.
Couldn't ask for better.
Thank you
16 avril 2026
Réponse : Tower
Hi Shirley,
Thank you for sharing your experience with us! We're delighted to hear you had such an easy claim experience.
Warm regards,
Tower Team
Customer service was really helpful…
Customer service was really helpful made the Insurance process easy.
16 avril 2026
Réponse : Tower
Hi Bernice,
Thanks for sharing your experience with us! We'll pass the feedback onto the staff member who assisted you.
Warm regards,
Tower Team
Mary was absolutely wonderful
Mary was absolutely wonderful. Very personable and took the time to explain and answer questions. Didn't feel rushed or pressured at all.
16 avril 2026
Réponse : Tower
Hi Pauline,
We aim to provide fantastic customer service to our customers so we're absolutely delighted to hear that Mary delivered this to you. We'll pass this onto her directly.
Warm regards,
Tower Team
Competitive quote together with…
Competitive quote together with incentives to switch companies
16 avril 2026
Réponse : Tower
Hi Barbara,
Thanks for choosing Tower! Welcome onboard, we're pleased to have you.
Warm regards,
Tower Team
Price and it was reasonably easy to get a a quote online .Easy to get a quote online
Easy to get a quote online, and it was much cheaper than my existing insurer and so i decided to change to tower.
14 avril 2026
Réponse : Tower
Hi Sheena,
Thanks for letting us know you found the online journey so simple for you! You can also use our MyTower portal to manage your cover in your own time to make things easy for you as well.
Warm regards,
Tower Team
Réponse : Tower
Hi Ailsa,
Thanks for sharing your feedback with us! We're glad to have you onboard!
Warm regards,
Tower Team
Réponse : Tower
Kia ora Bernie,
Thanks for taking the time to leave us a review. We're pleased to hear our team provided you good service on your recent interaction.
Thanks,
Tower Team
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