Explained everything well and answered any additional questions I had clearly. Insurance made easy - also cheaper than i had been quoted else where.
L'entreprise a répondu
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Friendly customer service.Staff are very pleasant to talk to over the phone.Very polite and full of good valuable advise.The insurance packages are reasonable as well.
L'entreprise a répondu
I find telephone conversations with your staff long winded and confusing. It seems to take too long to establish basic facts, determine a course of action and confirm. On several occasions recently a... Voir plus
L'entreprise a répondu
I had joined the Tower Insurance since 2024 . They were excelent to response and gave me a best quotation for my car insurance then any other company .
À propos de l'entreprise
Écrit par l'entreprise
Tower is Kiwi born and bred insurance company that's been around for over 150 years. We're always looking for new ways make insurance simple like making sure our policies are written in plain language, offering a range of simple and flexible options to suit your needs and making it easy to manage your insurance online in your own time with My Tower.
Coordonnées de contact
Level 5/136 Fanshawe Street, 1010, Auckland, Nouvelle-Zélande
- 0800 379 372
- www.tower.co.nz
4,3
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Vitti is amazing,
23 octobre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Phone support is fine
Phone support is fine. Helpful and friendly. Please keep it domestic.
The rating is for the experience of being insured in general and your company practices.
The reason for calling was the need to constantly fight to LOWER untenable bills for something we have decreasing faith will be there for us when needed given the practice of much of the industry.
Make the infinite coverage and corresponding bills increases OPT-IN instead of annoying to OPT-OUT.
Dont advertise deals for new customers but not give any breaks to exsiting customers. We can just do what you are enticing others with and jump ship too. This is a demoralising and frustrating. Especially as you are also removing discounts.
22 octobre 2026
Réponse de Tower
Hi Steve,
Thank you for sharing your feedback with us. Our policies and payments are set up as an automatic renewal, with documents sent out approximately 4-6 weeks prior to this to allow customers time to review and make changes to their cover if needed.
We appreciate your feedback around the marketing promotions for new customers, and whilst we often promote discounts to these customers, we do regularly run promotions for existing customers. Currently, we have the ability for customers to win their renewal premium on us if they have renewed a policy during the promotion period. These are drawn each month, and full terms and conditions can be found on our website here - https://www.tower.co.nz/terms-and-conditions/promotional/
If you have any additional feedback to share, or wish to discuss or review your cover, our team would be more than happy to assist.
Thanks,
Tower Team
I had joined the Tower Insurance since…
I had joined the Tower Insurance since 2024 . They were excelent to response and gave me a best quotation for my car insurance then any other company .
22 octobre 2026
Terrible customer service
Terrible customer service
No duty of care just take our premiums
22 octobre 2026
Réponse de Tower
Hi,
We're sorry to hear that our service didn't meet your expectations recently.
We will review your recent interaction to understand what may have happened, but if you have any additional feedback to share around this, please reach out to our team for assistance so we can make things right.
Thanks,
Tower Team
Fast and straight forward.
21 octobre 2026
Réponse de Tower
Kia Ora James,
Thanks for taking the time to leave us a great review of your experiences!
Warm regards,
Tower Team
Explained everything well and answered…
Explained everything well and answered any additional questions I had clearly.
Insurance made easy - also cheaper than i had been quoted else where.
21 octobre 2026
Réponse de Tower
Hi Monet,
We're delighted to hear you felt well-informed about your coverage and that the pricing was suitable for your needs and cover. Thank you for choosing Tower!
Thanks,
Tower Team
It was a terrible experience making a…
It was a terrible experience making a claim. The situation was stressful enough as it was, but they made the entire process even more stressful. The tradespeople they used were also not up to scratch, as they had to return multiple times to fix issues and clean up their work. Overall, the experience was extremely frustrating and disappointing, adding unnecessary stress to an already difficult situation.
18 octobre 2026
Réponse de Tower
Hi SG,
We're sorry to hear that your claim experience was not up to expectations and caused additional stress during the process. This is not the level of service we aim to provide.
We'll pass the feedback onto the relevant team, but if you have any additional feedback you'd like to add, please let us know.
Thanks,
Tower Team
Réponse de Tower
Hi Tim,
Thank you for sharing your recent experience with us, we really appreciate the positive feedback.
Warm regards,
Tower Team
I've been a Tower customer for some…
I've been a Tower customer for some time and recently purchased a new vehicle. Unfortunately, what should have been a straightforward process has become unnecessarily frustrating and time-consuming.
Customer service lacks continuity. Each time I speak with a different representative, they seem unaware of what was discussed or agreed with the previous person, meaning I have to repeatedly explain the same information.
Even something as simple as accepting an insurance quote is surprisingly difficult, requiring lengthy phone calls and unnecessary effort.
Tower has also removed multi-policy discounts, making it less attractive to remain a loyal customer with multiple policies.
Overall, Tower has become increasingly difficult to deal with. The processes are inefficient, the customer experience is disappointing, and there seems to be little recognition or reward for customer loyalty. I'm now seriously reconsidering whether to continue insuring with Tower.
20 octobre 2026
Réponse de Tower
Hi Clinton,
Thank you for taking the time to share your feedback around our customer service and the difficulty in being made to repeat yourself on multiple occasions.
We'll take a look into your recent interactions to understand where some of the repetitive questions have arisen and why.
We also appreciate your feedback around the removal of multi-policy discounts, whilst this is a decision we made to ensure we were correctly calculating customer premiums, we have also been regularly reviewing our pricing overall to ensure customers are receiving the best cover and price for their needs.
Thanks for sharing your feedback, we value your loyalty with us over the years and hope that we are able to learn from these recent interactions moving forward.
Warm regards,
Tower Team
Friendly customer service.
Friendly customer service.Staff are very pleasant to talk to over the phone.Very polite and full of good valuable advise.The insurance packages are reasonable as well.
21 octobre 2026
Réponse de Tower
Kia Ora Rachna,
We are so pleased to hear our team have been so helpful and informative when you've been in touch recently. Thank you for taking the time to share this with us, we appreciate the kind words.
Thanks,
Tower Team
Easy to understand language
21 octobre 2026
Réponse de Tower
Hi Seetha,
Thank you for sharing your feedback with us, we really appreciate it!
Thanks,
Tower Team
Réponse de Tower
Hi Han,
Thank you for sharing your recent experience with our staff. We appreciate your kind words and knowing that our team are providing consistently great service.
Thanks,
Tower Team
Good and knowledgeable staff
Good and knowledgeable staff, both made the experience very easy
21 octobre 2026
Réponse de Tower
Hi Glen,
Thanks for your kind review - helpful and great service are important to us and we're delighted multiple staff members provided this to you on your recent interaction.
Thanks,
Tower Team
Yes it was great joining tower as it…
Yes it was great joining tower as it was quick when I needed to edit something in my insurance as it was urgent.
21 octobre 2026
Réponse de Tower
Kia Ora SanjiniRaj,
Thank you for your kind words! We're thrilled that we were able to assist you in updating your insurance quickly and that the process to sign up was positive.
Welcome to Tower!
Warm regards,
Tower Team
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