The Trade Centre UK - Coventry Avis 

Professional and happy helpful staff, couldn't do enough to ensure we left happy.

Muhammed was a great help today moving us swiftly through the finance, friendly staff answered any questions I needed to ask.

Not even worth one star. No end of problems, hassle, you name it we have had it. Sold a car that had "checked and passed all issues and had a sparkly new mot" what a load of rubbish. We were sold a car that would have FAILED an mot and would be deemed illegal to drive. Where they get a passed mot certification from is a myth to us. If you want no end of stress they certainly go buy a car from them. My advice will be don't visit them, don't even speak to them because their sales tactics are all sweet and sugar coated but absolutely full of rubbish. Once you hand over money they continue to talk dribble, I'm sure these conartists have special training in this. My advice is... Listen to all these bad reviews because they are 100% true. This company should be shut down and bought before trading standards and watchdog!

⭐ 1/5 — An absolutely unacceptable experience

I bought a car from Trade Centre UK in December 2025, and it has been one problem after another. After only a few months of driving, the engine was burning oil and eventually had to be replaced.

I was without the car for around three months, with no courtesy car provided, despite having work commitments and two young children. This caused significant inconvenience and extra expense, yet the communication and support throughout were extremely poor.

After finally collecting the car with its replacement engine, I drove only 398 miles before an “Engine fault — repair needed” warning appeared on the motorway and the car lost power—with my children inside. I now need to have it towed back to them again.

After months without the vehicle and a complete engine replacement, I should not be back in the same position after fewer than 400 miles. I have completely lost confidence in the car and in Trade Centre UK’s ability to provide a safe, reliable vehicle.

I have spent thousands between the deposit, finance payments, maintenance and alternative transport, while receiving nothing but stress and disruption in return. I am now requesting that the finance agreement be cancelled and that I receive a full refund.

Based on my experience, I would strongly advise anyone considering buying a car from Trade Centre UK to think very carefully. Selling a car is easy—the real measure of a company is how it treats customers when something goes seriously wrong. My experience has been appalling.

⭐ 1 star – Extremely disappointing experience

My partner and I bought a second-hand car from Trade Centre Coventry for around £8,000. We also put the car on finance, which added roughly another £8,000 overall. We understood the cost of financing the vehicle, but what we were told about the finance process was very concerning. We were told that the finance company we were using only offered finance through Trade Centre, which we later found out was not true. We felt this information was used to pressure us into purchasing the car.
Unfortunately, since taking the car home, we have had nothing but problems.
The issues we have found include:
• The window has a fault and rolls back down when trying to close it.
• The wheels appear to be different shades of grey and are not matching.
• There are problems with the radio.
• The air conditioning does not work.
• There is an issue with the tail lights — one appears white and red, while the other is completely red.
• There have also been issues with the tyre sensor.
We reported these problems to Trade Centre and had to travel from Peterborough to Coventry to have the car looked at. When we arrived at the repair centre, there were a huge number of customers waiting. We were there for over four hours, and during that time we overheard numerous other customers making complaints about their cars and the service they had received.
We also witnessed an interaction involving a staff member called George which I found extremely uncomfortable. A customer was understandably frustrated after waiting around five hours simply for paperwork to be signed, and we felt the way the situation was handled, including laughing at the customer's frustration, was completely inappropriate.
After waiting over four hours ourselves, the only things done to our car were the radio being looked at and the tyre sensor being fixed. We were then given another appointment for 8 August to deal with the air conditioning and the other outstanding problems.
That appointment was later changed because we were told the required part had not arrived. We were told the next appointment would be 23 August.
On 23 August, because we had to travel around two hours from Peterborough to Coventry, we called beforehand to make sure the appointment was still going ahead. We couldn't get through directly to the department and could only speak to an adviser, who said they would pass the message on.
By around 2pm, we still had not received a call back. We then found out the following day that Trade Centre hadn't even attempted to order the part yet.
This means we could potentially have made a four-hour round trip for absolutely no reason.
I honestly cannot understand how a company can be so quick to sell you a car but then be so difficult to deal with when there are genuine problems with the vehicle.
The amount of complaints we heard while waiting at the repair centre was extremely concerning, and based on our experience, I certainly don't feel like we are the only customers having these problems.
We bought a car expecting it to be safe and fit for purpose, and instead we've been left dealing with issue after issue and having to repeatedly travel long distances to try to get them resolved.
Overall, our experience with Trade Centre Coventry has been extremely disappointing. The customer service, communication and after-sales support have been nowhere near what I would expect after spending this amount of money on a car.
I would strongly recommend anyone considering buying from them to do their research and carefully inspect the vehicle before committing to anything.

Through the whole process we didn’t feel rushed or pressured into any decisions.
We were given space to look around at our own leisure but a member of the team was always close but if we had any questions.

Great service today. All staff were very welcoming and helpful.

Mo was fantastic and was very efficient and friendly.

BUY AT YOUR OWN RISK! ⚠️
The amount of cars they sell that are below par is unreal! After buying 2 cars which were fine we trusted Trade Centre Coventry branch again with the third one. Unfortunately we are now left with a vehicle that cannot be driven, We cannot afford the repair bill of 3.5k or the ongoing finance payments after a DSG gearbox failure within 4 months of purchase. Both Trade Centre and the finance company have been less than helpful and refused to allow rejection of the vehicle under the consumer rights act. They did not check the auto gear oil in the 99 point inspection, which is proven to directly cause mechatronic failures and that inspection isn’t worth the paper it’s written on anyway! They then appointed and paid for an ‘independent’ inspection (and I use that term loosely!) which went in their favour conveniently! This whole situation has taken months of chasing as well and getting nowhere, the after sales service is shocking! Fault happened in February 2026 and the outcome wasn’t received until July! The car is now about to be repossessed by the finance company and we will still be left over 12k out of pocket plus the repair costs!! We now have a complaint with the Finacial Ombudsman and we feel incredibly let down by Trade Centre.
Please do your research before buying a car from here. We’re part of a rapidly growing number of consumers that are in this position or even worse off!

Good experience, people are really kind and helpful. Ben and Mo supported us though out .

Harry and Aaron have been amazing. They welcomed me warmly and explained everything perfectly. I left feeling confident and super happy with my new purchase; thank you so much.

Took a little while, but we got the car we wanted and drove away the same day. There was no hard sell but everything was explained thoroughly. Everyone we dealt with was welcoming and friendly.

My experience was great today, all questions were answered and a car was chosen that fit perfectly to what I was looking for. Suffy, Shaun and Harpreet were a great help. Thank you.

Very good very friendly.
Especially Harpreet who took the time to explain all the documents

Very professional and helpful with my experience at trade centre uk

To be honest with you, it’s great to see the trade centre are very helpful and also the staff explanation is made me feel great full. There is no hidden charges, everything is black and white, which I really appreciate it, from trade centre, please keep the hard work going, I especially appreciate Manpreet singh who has given me all the information, I required. Thanks a lot to him, he is very good and helpful.

Very happy, wonderful customer service, thorough and knowledgeable and would recommend this branch and very lovely staff

Really great service from Emilio

Saira was very Quick and helpful. She had a nice and friendly smile. I would recommened her. Thank you saira