The Trade Centre UK - Coventry Avis 

Approached upon entering no hassle of waiting around. friendly and informative about the cars available. With lots of options.
A1 service to all staff involved with the purchase of my new car.
Thanks

Friendly staff

My first impressions of this company were very positive. The sales advisor was friendly, professional, and made the buying process feel straightforward. Unfortunately, after purchasing the vehicle, I discovered that some important information I had been assured was accurate was actually incorrect.
I was told that certain work had already been carried out on the vehicle, but it later became clear that this wasn't true. To their credit, the company agreed to cover the cost of the work after the issue was raised, which I appreciate. However, this situation should never have happened in the first place.
My advice to anyone considering buying a vehicle from this company is to be careful. Don't rely solely on what you're told—check all the paperwork and verify that any work or promises relating to the vehicle are properly documented before completing the purchase.
Overall, the customer service at the point of arriving was positive but on collect of the vehicle the visit turned negative. The inaccurate information after the sale left me disappointed and has affected my confidence in the company.

Samiha was fab deserves a pay rise

It was ok. There are three stages. First stage was the sale, which went well. Second stage was finance. That was ok. Third stage was handover which was great but it was a long wait to get there. Loads of staff milling about but few few getting it over the line. Once the wait was over, the final part was great.

At last I got my dream car which was mad happens by the staff

They sold my dad a car that hade 15 faults and knew he was driving over an hour with a kid in the car. They aren’t giving him money back and a mans car was on fire and still didn’t give him his money back. Horrible place DONT GO. I wanted to do 0 stars

saira.anika has deal with us and its very polite and friendly

Very helpful

Very good best service

Loved my experience at trade centre Coventry. Every member of staff i spoke with was very friendly and helpful despite me asking a lot of questions! Mo was also very helpful and helped everything go smoothly! So pleased with my car, the price and the service!

purchased a grandland x 69 plate with a lifetime warranty in 2025 no service history so had them check timing chain, was told 120000 miles or 120 months. so thought I had been change .when it broke in July 2026 destroying the engine the warranty company refused the claim saying it was a vauxhall problem.

Very good excellent service

We were greeted at the entrance by a friendly member of staff asked what we were looking for and he took us directly to what we were looking for explained the discount and told us about other products we could buy whilst still at the shop every member of staff we spoke to was very helpful especially Jordan goldsmith who help with the final part of the process many thanks to all involved

Great range of cars and team are very sales focused but after sales are awful. We paid an extra premium for a tracker, tyre product and car mats. We got the tracker to find it's only for two years. No proof of that tyres have been treated and no sign of car mats. Called central line on several occasions. Call centre takes a message for a call back from branch, but the call back is yet to happen. Feels very much like the focus is sell sell sell but once that car leaves the forecourt forget it!

Saira was so lovely completing my finance car sale & really made me feel at ease. Would 100% recommend using Trade Centre!

Can’t fault Callum and Jordan for their friendliness, efficiency and professionalism. Callum kindly drove us home in the new car. BUT the dust caps weren’t replaced on the tyres after preparing my car for purchase so there are none on my new car. Not particularly happy about that. Otherwise a great experience.

Excellent service throughtout the whole process of getting the car, all the staff were helpful and friendly especialy saira anika and others. Well done to the team

We brought a car through trade centre it stunk of petrol and wasnt offered a test drive . We tried to give it back but got refused as they said the parts were servicable . They apparently changed the exhaust brackets and fixed it but we took it to an exhaust specialist and they said no brackets had been changed just a back box so was lied to. It is also now coming up with muliple brake faults and engine management light . I would advise not to buy from them . We are taking it to the motor ombudsman .