Trailersplus Avis 10 826

The trailer was ready. Guy gave very good instructions and explained everything about the trailer hooked it up. Made sure all the lights were working properly before I left. He was very polite. The service was quick convenient in and out. Absolutely love the place. We will be buying more trailers from them.

The sale and staff were extremely helpful and made our transaction easy. Thank you William
Highly recommended this company

Best store to go to went there already had the trailer outside ready to go paperwork was simple and fast and was given an amazing experience from the workers there and they showed dedication to what they where doing when servicing the trailer

Great experience with them Trevor was great with communication and helped me through the process and the other guy that helped install the extra accessories to the trailer and helped me get situated was awesome too driving from San Antonio to San Marcos to get my trailer when I could of just got one here locally should speak for itself on how professional they are and at what they do. Definitely hope to buy many more dump trailers here for my business.

EDIT: looking at other reviews lots say great customer service but only seem to be talking about the purchase and anyone that actually dealt with an issue agrees. Worst customer service I ever dealt with. I bought a trailer and when I hooked up a brake controller on it, I found out the brakes were dangerously tight. The wheels locked and skidding making the trailer sway. The guy told me this wasn't dangerous!!! Instead of standing behind their product and making the simple brake adjustment, I was told I could pay more for the product I already purchased. 0 stars if possible. They seem like great guys when you are buying but are the biggest rudest people when it comes to service.

Trailers do not match pictures mine shows tie down strap going under each pocket. I did not pay attention when bought trailer that I pd in full. After noticing not their I called and was told picture was old and didn’t come with anymore and their wasn’t anything they can do about it. Now I will be installing myself to match their picture very disappointed

Kyle was great very knowledgeable and 0 pressure sale process was very easy and worked with my time frame.

Hunter was very helpful and knowledgeable. We know who to recommend for others. Thanks so much!

Very helpful in answering all our questions. Very knowledgeable. Quick. Easy to work with.

Horrible experience man. Great customer service as they’re trying to sell you a trailer. I purchased a trailer and as they were doing their pre-delivery inspection they didn’t fasten down one of the ramps and it fell off on the road driving home. It’s been close to a week and I still have not had a response on them taking responsibilities for not securing the ramp correctly and it falling off. Honesty a true deception by the overall brand of trailers plus.

The customer service was great! You walk in and they get right to business! Very helpful and informative. Devyn was quick to get us settled in and out the door with a new trailer! Definitely recommend trailers plus! Great customer service!

The team here at Lodi delivered for us. They helped us figure out an issue with our truck so that we could get our trailer going. 5 star service. Thank you .

Vorsicht: Systematische Abzocke und Inkompetenz!
Rezension:

Wer hier bestellt, braucht starke Nerven und ein dickes Portemonnaie für nachträgliche Erpressungsversuche.

Ich habe Reifen bestellt, die explizit mit "Free Shipping" und Lieferbedingungen "DAP" (Delivery at Place) verkauft wurden. Die Rechnung wurde erstellt, das Geld kassiert. Doch statt der Ware kam eine unverschämte Nachforderung über 69,00 EUR zusätzliche Versandkosten.

Das ist kein Versehen, das hat System: Erst den Kunden mit günstigen Preisen und kostenlosem Versand locken, und wenn die Ware rausgehen soll, wird die Hand aufgehalten. Wenn man sich wehrt und auf den rechtsgültigen Kaufvertrag sowie die eigene Rechnung verweist, wird man nicht etwa professionell behandelt – man wird eiskalt abserviert.

Der „Kundenservice“ (Grüße an Patrick) storniert dann einfach eigenmächtig die Bestellung, statt zu seinem Wort und seinen Verträgen zu stehen. Ergebnis: Wochenlange Wartezeit für nichts, blockiertes Kapital und ein Fahrzeug, das wegen fehlender Teile immer noch steht.

Hinter der glänzenden Fassade von TrailerPlus/Unitrailer steckt eine rein renditegetriebene Maschine, der die Kunden völlig egal sind. Wer Zuverlässigkeit sucht, sollte diesen Laden und das ganze dahinterstehende Firmengeflecht (Unitrailer Holding) weiträumig umfahren.

Fazit: Absolut unseriös. Nie wieder!

Called 1.16, no agreement and parted ways.

Called me 1.17.26 and Calls like a bill collector... I literally jsut reached out yesterday and on that first call she wanted my name info email when I was coming in.... Its like lady I called to ask the questions.

Trailer quality is extremely low for what they are asking. Seems poorly weilded, tube beams. 10 gauge steel.

This is the TEMU of trailers and they are asking top price.

Called me several times after not getting the hint.. No cash break on price then no sale. Your loss not mine based on the terrible quality I have seen so far in IF.

Mike was a clown. Not sure what he is beside the trailer Janitor. Caould budge on price had to transfer for questions. The Trailer Usher Max.

An erronious charge made to invoice and management refuse to reinburse. A convenience fee charge that is used for credit cards was added, however a debit card and debit transaction actually occured.

UPDATE: Corp mgt issued a refund a month later. $$ returned. Corp protocols need to be refined to treat customer as a customer, who is responsible for corp revenue.

Update: I have made criticle comments about Trailers Plus accounting and customer service policies. No retractions, BUT, I also had a potentially traject experience today that the Trailers Plus/Interstate product performed over and above expectations. Had a 2" ball nut come off on I-40 in Nashville midafternoon traffic. The chains and jack skid plate (with a short reach extensuion) held on and no accident occured. Good trailer product, bad nut and lock washer on my part.

Merce non consegnata per ben due volte e non ho ottenuto il rimborso, ditta pessima da evitare assolutamente

We bought a 16’ brand new trailer in February from Trailer Plus and have had nothing but issues. First the cables on the ramp door both came unwound and the service guys had to google how to fix them then screws for the front side panel of the trailer started coming out and have gone thru 3 sets of rear tires. All within 6 months. They fixed the panel and cables but said the tires are not under warranty, Tried to talk to a district manager about it but he will not call me back. Would never buy a trailer from them ever again! Junk trailer!!!

Experience was from 2017, 2020 and 2024 interaction.

Bought two trailer from San Diego CA and Morgan hill CA, both were awesome, staff at both location are awesome(staff and inventory), Had a brief contact with the Phoenix location and received same consistent service, once again need of trailer arise, Trailer Plus will be my choice.

Quality and stability on the road, customer service and how easily parts like brackets, motorcycle choke and over build.
Spare tire is add on, but its not overpriced.
Driven my 7ft empty from San Diego to San Jose, and fairly easy to drive long drive empty.

Ramp on my 12ft was capable of handling 500lb Harley easy, no bow or creek!

Was doing the old bait n switch. They told me my trailer was 8500. They were getting it ready. They come back after the contract was signed and said they needed another $108 on top of it or a bar that goes across the tarp. After I've already purchased the tarp. I drove 2 hours to get there for no good reason. Spent 4 hours. This place is horrible, they suck. Kaufman texas