Transitions Optical Avis 

Dopo aver letto tutte le recensioni, ho scoperto che questo obiettivo è pessimo. Avrei dovuto leggerle prima di acquistarlo; ora è troppo tardi, perché questa azienda non risponde nemmeno ai clienti!

le transitions con il caldo non scuriscono, quindi è una spesa inutile!!

Lenti terribili!!! Perché si oscurino, devo guardare verso il sole altrimenti restano chiare. Il rivenditore dopo numerosi reclami me le ha sostituite dicendomi che il problema era il colore, ma cambiando lenti il problema non è stato risolto. Ho speso un sacco di soldi per lenti di pessima qualità

Ho acquistato occhiali con le lenti transitions e dopo un'anno diventano a macchia di leopardo ,il primo anno me l'hanno cambiate in garanzia ora di nuovo a macchia di leopardo è diventato un mio problema e vanno cambiate a spese mie perché detto da loro le utilizzo male lenti perfette senza un graffio e immacolate ! È ancora in garanzia ma non ne vogliono sapere ! Lenti pessime !

Transitions 7 semplicemente schifose, perdono subito effetto oscurante e diventano a macchia di leopardo. Dicono che sono io che le ho rovinate pulendole con il panno, assurdo !!! Propongono di sostituirle con altre Transitions a prezzo pieno a spese mie.

I hope this review gives a clear picture of what I personally experienced. While the workplace is clean and a few people are genuinely pleasant, my overall time there was deeply disappointing and often stressful.

From the start, I felt significant pressure to take on excessive overtime, to the point where it seemed refusing extra hours could put me at a disadvantage. Training, in my experience, was nowhere near adequate, leaving me unprepared and then held fully responsible for mistakes that I felt could have been avoided with proper support. I strongly advise anyone starting here not to sign training documents until they are genuinely confident they’ve been taught what they need to know.

The work environment often felt intrusive and uncomfortable, with conversations and personal remarks spreading far beyond what I considered professional. I also encountered verbally harsh interactions, and when I sought help or support, I did not feel that my concerns were acknowledged or taken seriously. In my view, the workplace has a serious need to improve its approach to respect, communication, and fair treatment.

Some interactions with certain colleagues made me feel intimidated and deeply uncomfortable, especially when personal-space boundaries were not respected. These situations left me feeling unsettled, and I would strongly encourage new employees to maintain firm boundaries from the beginning.

Throughout my time there, I also perceived uneven and inconsistent treatment among staff from different backgrounds. Although this is my personal impression, it had a significant impact on how I experienced the workplace and contributed to a growing sense of unfairness.

Overall, despite a few positive aspects, my experience was marked by pressure, inadequate preparation, uncomfortable interactions, and a lack of support. These issues were significant enough that I believe anyone considering this job deserves to be aware of them upfront.

I have purchased Vision Express (Oxford Street East branch) glasses with Transitions® XTRActive® Polarized lenses less than 11 months ago. These are (quite expensive) photochromic lenses largely designed by Transitions Optical company to use in a car - they basically darken on sunny days, putting less strain on the eyes. This is quite an important background info for what I am about to tell you.

Fast moving forward 11 months, this week I discovered that my vision in the glasses is very blurry and on closer look both lenses seemed to have developed a “spider web” of mini cracks homogeneously located throughout both lenses.

When I came to the Vision Express branch, that sold me the glasses, to figure out what was going on - the manager’s immediate reaction was that the 100-day Vision Express warranty has passed, but it looks to him like I simply scratched them. After explaining that I have done no such thing - I store the glasses in the provided glass case in the car and only take them out when I drive - the manager very unwillingly agreed to give the glasses to a technician to have a look at. Coming back in 1-2 minutes later (literally) with the answer, the manager explained that might be due to either chemical or thermal reaction. In any case he refused to help further and referred me to the customer services department if I wanted to complain.

And here is the problem - I stored my glasses in the car because to me (and am quite sure, to any reasonable person in my place) it made total sense: as I mentioned at the beginning, these are the glasses largely designed to be used in a car (not anywhere else - e.g. neither walking on the street nor in the office). Not at any point during the purchase process was I warned by Vision Express staff not to store the glasses in the car. In fact, their own website advertising this product doesn’t still have any warning as of now (16/08/2024):
visionexpress.com / brands / transitions.
Even more remarkable, same relates to the manufacturer of those glasses: transitions.com / en-gb / products / transitions-xtractive-polarized. Only after visiting the branch, I searched the web and came across such issue in the lenses as “crazying”:
smartbuyglasses.com / optical-center / lenses / crazed-lenses
glasses.com / gl-us / blog / crazed-lenses

Why have Vision Express, and Transitions Optical, not been warning the customers that you simply cannot store the glasses with afore-mentioned lenses in the place that you are supposed to use these lenses mostly in (I.e. the car)?! Hopefully you also notice the huge design flaw flagged in that question of mine - how is it possible that the lenses are so fragile that they cannot sustain the heat in the car.. in the UK?! We are not having Middle East summers with +50C outside. We barely reached +30C on a few days in the last 11 months. Have I known the fragility of the lenses I wouldn’t of course store them in the car (and as a result - damage them). I would actually think much more before ordering them in the first place.

Vision Express who sold the glasses to me doesn’t want to do anything with this case anymore (neither the branch manager which sold me the glasses nor customer services phone line) - hence, I went out to criticise them publicly. If they want to reach to me, they can and am ready to provide more details. Given how much these Transitions® XTRActive® Polarized lenses are sold for, I have expected QUALITY product. In my experience, it turns out to be a fragile low quality one, which is not communicated well by the manufacturer nor the distributor of this technology.

I ask Vision Express, and Transitions Optical for that matter, to reach out to me privately, fairly investigate, and reach a more reasonable resolution than currently.

Sono deluso dell'acquisto di lenti Transition, lenti che non si oscurano in auto con il sole negli occhi, ho chiesto 2 volte spiegazione sul sito senza avere nessuna risposta, deluso, deluso, deluso.

Tengo dos tipos de lentes Transitions: las Signature Gen8 y las XTRActive de nueva generación.
Las segundas las compré pensando en darles un uso preferentemente para conducir en coche y como sustitutas de unas gafas de sol normales. De hecho en la propaganda de este tipo de lentes se anuncian como las que más se oscurecen dentro del coche. Pues bien, en mi prueba práctica tengo que decir que aunque se oscurecen más que las Signature Gen8 dentro del coche, tampoco es mucha la diferencia y desde luego no justifican el precio. Tampoco son equivalentes a unas gafas de sol graduadas normales. personalmente siento que voy más protegido con unas gafas de sol normales que con las XTRActive, pues no se llegan a oscurecer del todo.
En cuanto al grado de oscuridad de las lentes XTRActive en exteriores se llega a obtener un resultado equivalente al de unas gafas de sol de nivel 3 normales, con lo que se va bien protegido y cómodo, para pasear por exteriores con sol fuerte.
Sobre las Signature Gen8 tengo que decir que para mí son las lentes ideales si se quieren cristales fotosensibles, que se oscurezcan y aclaren automáticamente. estas lentes en situación de sol en exteriores se oscurecen hasta obtener también un grado de color equivalente a unas gafas normales de sol de nivel 3, que son las que todos usamos pues el nivel 4 es para sitios extremos de claridad como la nieve con sol. En interiores se llegan a aclarar totalmente y las lentes quedan transparentes y limpias de color como una lente ordinaria.
En cuanto al tiempo que tardan las lentes en cambiar de color, tengo que decir que se oscurecen de forma muy rápida, cuestión de unos segundos, pero el aclarado y pérdida de color en interiores, pasando desde una situación de lente oscura por venir del exterior, el proceso es algo más lento; poco a poco van perdiendo el color hasta quedar totalmente claras, pero tardan varios minutos. En estas dos aspectos es donde más se diferencian las XTRActive y las Signatura Gen8. Las primeras nunca llegan a quedar con la lente totalmente transparente y el tiempo que tardan para posar de lente oscura a clara es ostensiblemente más lento, prácticamente el doble de tiempo que las Gen8. Por eso creo que la mejor opción de compra son las Signaturae Gen8, pues cambian de color más rápido y llegan a oscurecerse hasta convertirse en unas gafas de sol normales, con la ventaja de que al entrar en interiores y en aproximadamente unos dos minutos quedan claras y transparentes sin rastro de color alguno, como unas gafas convencionales.

Fanno schifo. Pagate care e una lente difettosa. Nessuno la cambia e si oscura a come vuole lei a pallini. A metà e dura più di 2 minuti oscurata senza tornare bianca. Vergogna

Acquisto un paio di occhiali specificando il mio problema che ho con il sole anche durante la guida e mi vengono proposte le lenti Transitions Xtractive, assicurandomi un ottimo risultato.
Oltre a non scurirsi minimamente in auto come assicuratomi dal centro ottico, non ho la minima protezione dal sole, ho dovuto acquistare un paio specifico con lenti scure, dopo aver speso parecchi soldi, per un paio di occhiali che posso usare solo all' aperto e la sera per la guida.
Non mi avete mai risposto alle email in merito al problema, fregandovene altamente della mia richiesta, senza darmi così la possibilità di ottenere un rimborso, restituendo un prodotto che non fa quello che pubblicizzate.
In auto è come avere semplici occhiali da vista, non si scuriscono mai, complimenti per avermi ignorato in più occasioni.
Vi siete solo preoccupati di farmi sapere se avevo acquistato le Vostre lenti originali e niente più, queste sono state le Vostre risposte....