I found the website difficult to navigate and had problems using my gift card. After calling, the agent was welcoming, friendly and very helpful in assisting to find an alternative hotel when my chos... Voir plus
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Lisez les avis des autres
Spoke with Paul (reference PW2) today to book a family holiday for next year. He made the experience so easy and was such a lovely person. At the end I ended up with exactly the holiday I wanted and P... Voir plus
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Booking was very easy. The inspire booking agent Paul Warrington was very helpful and friendly. He talked me through every step and made it a smooth process. I did notice the price was a little mor... Voir plus
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This business is a sham. Bought £1700 pounds worth of vouchers because they claimed to offer ‘discounted holidays’. However every quote I have received has a 25% mark up vs. going direct. Fro example,... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Inspire is an ABTA licensed travel agency and tour operator based in Bramhall, Cheshire. As an ABTA license holder, we are able to offer both package holidays from the most well-known and trusted travel providers in the UK and Europe as well as dynamically packaging and tailor-making trips for our customers.
Coordonnées de contact
19-21 Ack Lane East, SK7 2BE, Stockport, Royaume-Uni
- 0161 440 6620
- info@inspireemail.co.uk
- www.travelbyinspire.co.uk
4,2
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2 k avis
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A répondu à 98 % de ses avis négatifs
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Amazing!
Paul made the whole process very quick and easy. He was very helpful finding the right holiday for us.
Ewelina
15 juillet 2026
Avis spontané
Réponse de Inspire
Hi Ewelina,
Thank you so much for your lovely feedback
We're delighted to hear that Paul made the whole process quick and easy for you and was able to help you find the right holiday. I'll be sure to pass your kind comments on to him they'll mean a lot.
We hope you have a fantastic holiday, and we look forward to helping you again in the future!
Easy to book by phone
When booking our holiday I spoke to travel consultant-
Mr Paul Warrington, and found him to be most helpful kind and patient. The process of booking our holiday by phone was easy and personable. I like to talk to a real person when making decisions about huge events.
Thank you for sharing your own holiday experiences Paul, it helped me make decisions about my trip.
Thanks a million!
Warm regards
Sarah.
16 juillet 2026
Avis spontané
Réponse de Inspire
Hi Sarah,
Thank you so much for taking the time to share such wonderful feedback.
We're delighted to hear that Paul provided such kind, patient, and helpful service, and that he made the booking process easy and personal for you. We know how important it can be to speak with someone directly when planning a special holiday, so it's fantastic to hear that Paul was able to make the experience enjoyable and help you feel confident in your decisions.
We'll be sure to pass your lovely comments on to Paul they'll mean a great deal to him.
Thank you again for your kind words. We hope you have a fantastic holiday and make lots of wonderful memories!
Warm regards
Inspire
Been calling for days been in hold for…
Been calling for days been in hold for hours each day. Request call back and either dont get them or it rings once and goes off. Got through the other day. Picked our holiday but had difficulty booking was given a number and told to call back in the morning as it was about to close and I would get straight through. Done that and was in hold for hours again. Requested a call back. Got a call back to be told they would get the adviser who was booking the holiday to call me back by 4 o'clock yesterday. Waited and no call so again called numerous times to be left in hold with no answer called 2 differenr numbers including the direct number and nothing. We had picked a holiday for a luxury 3 bed caravan for around £590 for monday to Friday in tattersall lakes for our disabled 4 year old boy the rest of our family have already booked with the complex directly but because we have a voucher we have to go through inspire. The amount of stress this has caused the last few days has been appalling because if we cant book for when theyre going we have no way if going.
Edit, we got through finally and the price changed even though it was the same when I had called to book in the morning when they said they would have to call me back. I pointed out I shouldn't be paying extra because they failed to call back like agreed and wouldnt book whilst I was in that call because it had to be the origional operative and they said nothing they can do other than decrease the caravan size which isnt an option as our son needs a room for his medical equipment so no choice other tham to pay extra for not receiving a call back like agreed.
Just an edit to your reply, I didnt miss a call back they didnt attempt to call me when arranged resulting in me paying extra for the holiday.
13 juillet 2026
Avis spontané
Réponse de Inspire
Hi Richard
Thank you for taking the time to share your experience, and we're truly sorry for the difficulties you've encountered.
We sincerely apologise for the long wait times, the missed callback, and the frustration this has caused. We are currently experiencing an exceptionally high volume of enquiries, which has unfortunately led to longer waiting times than usual. While this helps explain the delays, we appreciate that it doesn't make your experience any less frustrating, and we're sorry we didn't meet your expectations.
We appreciate your patience during this particularly busy period and are sorry for the inconvenience and stress this has caused.
Kind regards,
Inspire Team
Fantastic customer service from Paul :)
Fantastic customer service from Paul :)
15 juillet 2026
Avis spontané
Réponse de Inspire
Thank you so much for your kind words Helen We're delighted to hear you received fantastic customer service from Paul.
Paul was lovely and very helpful
Paul was lovely and very helpful, booking was straightforward, thanks Paul, roll on may now 🏖️ 😂
13 juillet 2026
Avis spontané
Réponse de Inspire
Thank you so much for your lovely feedback! We're delighted to hear that Paul was so helpful and made your booking experience straightforward, We'll be sure to pass your kind words on to him
Does anyone answer the phone?
Does anyone answer the phone?? My partner has been waiting for a call back for nearly 3 hours - I have been waiting on hold for 2. We have found the perfect holiday cottage and want to use inspire vouchers to pay for it and we will probably loose the cottage we have on hold now.
13 juillet 2026
Avis spontané
Réponse de Inspire
Hi Kim
Thank you for getting in touch, and I'm very sorry for the long wait you've both experienced. I completely understand how frustrating this must be, especially when you're trying to secure a holiday cottage that's currently on hold.
Please accept our sincere apologies for the delay in responding.
Could you please email fulfilment@travelbyinspire.co.uk with all the details of the holiday cottage, along with your Inspire voucher information? Once we receive your email, we'll take a look as quickly as possible and do our best to assist you.
Again, we're sorry for the inconvenience and appreciate your patience.
Kind regards,
The Travel by Inspire Team
Struggled to find what I was looking…
Struggled to find what I was looking for on the website. I phoned and spoke to Julie who was extremely helpful and got the trip I wanted booked. She explained the process of using the family fund voucher and even got us an extra nights stay at no extra cost, legend!
8 juillet 2026
Avis spontané
Réponse de Inspire
Hi Hannah Thank you so much for your wonderful feedback, I'm sorry to hear you had difficulty finding what you were looking for on our website, but I'm delighted Julie was able to help. It's great to hear she guided you through using your Family Fund voucher and even managed to arrange an extra night's stay at no additional cost. I'll be sure to pass your kind words on to Julie she'll be thrilled to know she made such a positive difference. We hope you have a fantastic trip
Réponse de Inspire
Thanks for the feedback! I'm glad Paul was able to sort everything out for you. I'll make sure your kind words are passed on to him.
Paul was very helpful when taking my…
Paul was very helpful when taking my booking. The process was smooth and easy and I received my confirmation email quickly.
6 juillet 2026
Avis spontané
Réponse de Inspire
Thank you for your kind feedback! We're delighted to hear that Paul was so helpful with your booking and that the process was smooth and straightforward. It's great to know you received your confirmation email promptly. We really appreciate you taking the time to share your experience
Extremely helpful
Extremely helpful . I'd already got an idea of where we wanted and what we needed to make our holiday accessible and perfect but Julie went above and beyond by alerting me to a much superior accomadation situated in an even better place for us. It removed all the stress and angst and was booked within minutes. So pleased .
3 juillet 2026
Avis spontané
Réponse de Inspire
Thank you so much for your wonderful feedback Gina We're thrilled to hear that Julie was able to go above and beyond to help you find an even better accommodation that perfectly suited your needs. It's fantastic to know she made the booking process stress-free and helped turn your plans into the perfect holiday. We really appreciate you taking the time to share your experience, and we hope you have an amazing trip!
Réponse de Inspire
Thank you for your kind feedback, We're so pleased to hear that Paul was lovely, friendly, and helpful throughout your experience. I'll be sure to pass your comments on to him
Incredibly supportive
Incredibly supportive, helpful and understanding lady who listened to our families needs and wants to help facilitate the best holiday possible.
3 juillet 2026
Avis spontané
Réponse de Inspire
Hi Samantha thank you very much for your 5 star review.
We're delighted to hear that you felt so well supported and that our team took the time to listen to your family's needs and help find the best holiday for you. Your kind words mean a great deal, and we truly appreciate you taking the time to share your experience.
(Pw2) Rebecca
Paul was very helpful and friendly and got our trip sorted fast and efficiently. We look forward to using inspire again in the future. Thank you Paul.
2 juillet 2026
Avis spontané
Réponse de Inspire
Thank you Rebecca We're so pleased to hear that Paul was helpful, friendly, and able to get your trip sorted quickly and efficiently. I'll make sure your kind words are passed on to him. We really appreciate your support and look forward to helping you plan another fantastic trip with Inspire in the future. Have an amazing holiday!
Brilliant service
Paul was so helpful and made the process of booking a much needed holiday seamless. As well as giving lots of useful information. Thanks PW2
2 juillet 2026
Avis spontané
Réponse de Inspire
Thank you so much for your kind words, I'm delighted to hear Paul made booking your much-needed holiday such a smooth and easy experience. I'll be sure to pass your lovely feedback on to him I'm sure it will mean a lot. We hope you have an amazing holiday, and thank you for choosing us.
Dont answer the phone and overcharge for services.
I have several issues with this company. Firstly, they insist on booking via their phone number that nobody answers. Each time i've attempted to call I've waited 30+ mins for an agent to either give up or be told nobody is avialable.
When I did FINALLY speak with someone to book an activity, their markup was almost laughable. I appreciate resellers add a margin but more than doubling the price is not acceptable.
I don't plan on using their services and suggest others to avoid. Book directly on vendors such as Viator for a superior experience and price.
30 juin 2026
Avis spontané
Réponse de Inspire
H James
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We sincerely apologise for the difficulty you experienced when trying to reach us by phone. We appreciate how frustrating long wait times can be, and we are continually reviewing our service levels to improve the support we provide to our customers.
In relation to pricing, as a travel agent we work with a range of suppliers and our prices can differ from those offered directly by activity providers or other booking platforms. Pricing is influenced by supplier rates, availability, and the booking channels we use, so it is not always possible for us to match prices available elsewhere.
We appreciate your feedback, We're sorry we were unable to provide the experience you were looking for and hope we have the opportunity to assist you in the future.
Kind regards
Inspire
Fantastic
Had a fantastic experience today. Paul (PW2) was lovely, friendly and couldn’t do enough to help me. He called back when he said he would, was quick and reliable with updates. 10/10 service. Thank you!
26 juin 2026
Avis spontané
Réponse de Inspire
Thank you so much for your fantastic review.
We're thrilled to hear that you had such a positive experience with Paul. Your 10/10 rating means a great deal to us, and we'll be sure to pass your kind words on to Paul. Thank you for choosing Inspire, and we hope to help you again with your future travel plans!
Paul was lovely
Paul was lovely, got a great deal for our trip very helpful, very efficient was all booked nice and quick, thank you pw2
26 juin 2026
Avis spontané
Réponse de Inspire
Thank you so much for your 5 star review, Carrie.
We're delighted to hear that Paul was able to find you a great deal and made the booking process quick, easy, and efficient. It's fantastic to know you found him so helpful throughout.
Paul was quick and efficient
Paul was quick and efficient. Had no issues booking - was very simple!
Cannot wait to celebrate my girls birthday now!
26 juin 2026
Avis spontané
Réponse de Inspire
Thank you so much for your lovely review, Georgie.
We're delighted to hear that Paul made your booking process quick, efficient, and hassle-free. It's great to know everything was so simple from start to finish.
We hope you and your girls have a fantastic birthday celebration and create lots of wonderful memories together. Thank you for choosing Inspire, and we look forward to helping you with your next trip.
Best wishes,
I have never used Inspire before but….
I have never used Inspire before as I do all travel booking myself usually as I’ve worked in the industry for years but after receiving a large gift voucher it was necessary to book via this company and wow! How great are they!??!
Super helpful chatty Paul H made the process straightforward, pain free and fun. We chatted about different trips we’d been on and the. jobs we’d done as we went through the process of inputting all the vouchers, PIN numbers and the payment process for the outstanding balance. I felt like I’d known him for years!
Great customer service, I am really very impressed.
Have received all my confirmation emails promptly and he has made the whole process really hassle free.
Highly recommend the company if you are looking for a person to talk to on the end of the phone, really help you and advise you with your booking requirements - like a good old fashioned travel agency experience!
Congratulations inspire, I’m super critical of travel companies but you fully deserve the five stars I’ve given you and especially Paul for working so hard to get my booking done.
25 juin 2026
Avis spontané
Réponse de Inspire
Hi Kerry
Thank you so much for taking the time to leave such a fantastic review.
We're absolutely delighted to hear that your first experience with Inspire exceeded your expectations, especially given your extensive background in the travel industry. It means a great deal to receive such positive feedback from someone with your experience.
We're thrilled to hear that Paul made your booking process so enjoyable and hassle-free. Providing friendly, knowledgeable, and personal service is exactly what we strive for, and it's wonderful to know Paul made such a positive impression. We'll be sure to pass on your kind words and recognition to him.
Thank you again for your recommendation and your five-star review. We truly appreciate your support and hope you have an amazing trip. We look forward to helping you with your future travel plans.
Kind regards
The Inspire Travel Team
It was a pleasure dealing with Paul…
It was a pleasure dealing with Paul when booking my Holiday. I had lots of vouchers to hand and he was super patient and helpful when dealing with me. He was clear with his information and very well mannered. Just wish all tele sales people was like him.
24 juin 2026
Avis spontané
Réponse de Inspire
Thank you so much for taking the time to share your feedback Robert.
We are delighted to hear that Paul provided you with such a positive booking experience. It's wonderful to know that he was patient, helpful, and clear throughout the process, especially while assisting with your vouchers. Your kind words about his professionalism and manner will mean a great deal to him.
We will be sure to pass your compliments on to Paul and his manager, as we know they will be very pleased to receive such positive recognition.
Thank you once again for your lovely feedback. We hope you have a fantastic holiday and look forward to assisting you again in the future.
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