Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Buyer beware! I purchased a pre-lit 9 foot Fraser Fir from Tree Classics last year. Brand new out of the box, a strand of lights on the tree didn't work. They sent a replacement tree but now this y... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

I am extremely disappointed with this company. We've only had our tree for two years and during our holiday season we watched just about every strand get super bright and extemely hot and then blow. W... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Disappointment! Bought this tree and now the lights burnt out. I changed fuses, and bulbs it will not lite. Cannot get support.

Noté 1 sur 5 étoiles

Ordered a tree Sunday, shipment tracking says delivered to my office last night at 4:04pm, there were 3 of us here but no package. Then FedEx Tracking says out for delivery today. FedEx cant find it... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Association ou organisation

Informations provenant de diverses sources externes

Since 1976, our vision has been to deliver The World's Finest Artificial Christmas Trees™ to your doorstep. Whether you are looking for a specific style or convenient setup options, you will find the perfect tree for your family at Tree Classics.


Coordonnées de contact

1,2

Mauvais

TrustScore 1 sur 5

275 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

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Noté 1 sur 5 étoiles

Blue Green Spruce Tree Disaster

I purchased the Lake Shore Blue Green Spruce Tree. It was delivered extremely fast. Once it arrived I had my husband put it up. It was fairly easy to put up because it came in three parts. Base was down and lower section was installed and plugged in. Then the middle section was installed and plugged into the lower section. Only to see that half tree would not light up. We went through the grueling agony of trouble shooting defective bulbs which was not only the extra amount that are supplied but I had to purchase more to get the tree to finally work.

I did contact customer service and was given the option to return and pay for shipping charges. I refused and was laughed at hung up on numerous times and even lied to numerous times. I explained I did finally get the tree working but needed to purchase additional bulbs. I was told they would send me bulbs as a curtisey which never happened. I asked if I could get a percentage off due to the time and aggravation spent on getting the one I had to work. I was told by a so called manager that the matter needed to be looked into and that she would get back to me. Which also never happened.

I will NEVER purchase other items from this company again! Nor will I EVER recommend it to any one else. Since I am already stuck with this tree. The only thing I would buy again from this company are extra bulbs to have for future Christmas's so that the tree was not a complete waste of money.

16 juin 2016
Avis spontané
Logo de Tree Classics

Réponse : Tree Classics

Hi Roseanna, we're sorry to hear about the experience with your tree lights as well as our customer service.
We strive to deliver high-quality products and ensure that all customer concerns are properly addressed. We've found your order ID and we will try to help turn the experience around. Please don't hesitate to send us an email at marketing@treeclassics.com. Thank you.

Noté 5 sur 5 étoiles

Great Product

Ordered the slim 6 foot artificial tree for a tight space in my living room. It fits perfect and, one decorated, looks like a real tree. Also ordered a storage bag for the tree and love that too.

16 juin 2016
Avis spontané
Noté 4 sur 5 étoiles

Hope the newer trees are lighter?

Continue to love my Tree Classics tree which is around 5 yrs old at least. It is still very beautiful but I am now having to replace lights yearly which I order from your company with no problem. The problem is getting the old light out to put the new in, it is not easy. Also my tree is so heavy that it becomes more and more a chore to put it up . Your service is always great though whether I order or call with question.

16 juin 2016
Avis spontané
Noté 3 sur 5 étoiles

Flocked tree

The tree is beautiful but it is very heavy for a 41/2 foot tree. Also, the white pellets (snow) falls off very easily. Messy when assembling and dismantling the tree.

16 juin 2016
Avis spontané
Logo de Tree Classics

Réponse : Tree Classics

Hi Jerry, thank you for giving an honest review. Our apologies for any hassle caused when assembling and dismantling the tree. We've forwarded this to our Product Development team so they can reevaluate the product. If there is anything else we can assist you with, please email us at marketing@treeclassics.com.

Noté 5 sur 5 étoiles

Sheer happiness

The tree is absolutely beautiful. Looks real and quality workmanship. Looking forward to the holidays and sharing the beauty with our family.

11 juin 2016
Avis spontané
Noté 5 sur 5 étoiles

Worthwhile Investment

Bought for my wife in 2015. We were in need of replacement of our previous Christmas tree, during my search, I came across Tree Classics. So very pleased I did! Experience has taught: a little extra cost, offset by increased quality, aesthetics, and durability define value.For our family, that is exactly what our tree purchase from Tree Classics provided; great value.We are very satisfied! Highly recommended!

10 juin 2016
Avis spontané
Noté 3 sur 5 étoiles

Beware of deceptive ads

The website shows the tree I ordered and the "description" refers to clear LED lights. The tree with all white lights are NOT LEDs but old fashioned incandescent ones. The tree is also so heavy it is impossible for one person to set-up.

10 juin 2016
Avis spontané
Logo de Tree Classics

Réponse : Tree Classics

Hi Michael, thank you for sharing your experience with us. Our apologies if the lights you received were not as described from the website when you ordered and we'd like to rectify that. Please email us at marketing@treeclassics.com so we can assist you further.

Noté 5 sur 5 étoiles

The tree is gorgeous!

This tree is PERFECT for me! I have never bought an artificial one but decided that a real one is too much trouble. I searched online and saw all the beautiful trees on the Tree Classic website. I ordered one and absolutely love it. It was easy to put together and shape. I'm sure I'll enjoy it for many years!

10 juin 2016
Avis spontané
Noté 5 sur 5 étoiles

Very happy

It was easy to assemble,looks great, came on time and had many compliments on how real it looked and how beautiful it was dressed!

9 juin 2016
Avis spontané
Noté 5 sur 5 étoiles

Great Experience

reviewed many artifical trees on line and chose one from Tree Classics. the look and feel of the tree is great. Easy to assemble, the branches are full and all our friends thought it was real!
Service was top notch. If you want an artifical tree from the best i recommend Tree Classics

8 juin 2016
Avis spontané
Noté 5 sur 5 étoiles

Lovely Tree

The tree was everything we hoped for at Christmas time. Love the two way lights.

3 juin 2016
Avis spontané
Noté 3 sur 5 étoiles

Nice but overpriced.

After ordering, I found the same quality at the wholesale club for almost half the price of my sale-priced tree. Also, even though the regular branches on the tree were realistic, the accompanying branch wraps (to camouflage exposed sections) were cheap pieces -- unlike the rest.

2 juin 2016
Avis spontané
Logo de Tree Classics

Réponse : Tree Classics

Hi Kaydy, thanks for the honest review. We have forwarded this to the relevant departments. This will surely help us improve our products, as well as customer satisfaction. Please do not hesitate to email us at marketing@treeclassics.com if there's anything else we can help you with.

Noté 5 sur 5 étoiles

Merry, Merry Christmas!

Have used Tree Classics for over 20 years and have never been disappointed with their products. I would recommend them to anyone looking for good products.

2 juin 2016
Avis spontané

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