troocost.comAvis 

643
TrustScore 5 sur 5

4,9

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Troo have been a breath of fresh air compared to previous brokers we have used for our commercial venue! Amar has gone above and beyond in helping us out with some long standing issues with our energy... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

This company has been brilliant from day one especially Lisa Snowball who we have been dealing with directly She is a credit to the company courteous polite and professional nothing too much trou... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Beverly Unwin has been incredibly helpful with both the set up and advise for dealing with our old supplier. Emails are always responded to within 24hrs

L'entreprise a répondu

Noté 5 sur 5 étoiles

Had the pleasure of dealing with Rachel Finnigan with recent issues with my supplier! The support provided was excellent and helped me through the whole situation with guidance and even stepping i... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Site de comparaison de prix

Écrit par l'entreprise

Compare and find the best energy prices for your business with troo, a fairer way to pay for your energy.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

643 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucune trace de demande d’avis

Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(643)

125 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

excellent service

excellent service, follow up service is 1st class and attention to detail makes them stand out.

8 mai 2025
Avis spontané
Logo de troocost.com

Réponse de troocost.com

Thank you for the review - it's great to see our follow up service being rated so highly.

Noté 5 sur 5 étoiles

We’ve had an outstanding experience…

We’ve had an outstanding experience working with Troo. From the outset, their team was professional, knowledgeable, and incredibly responsive. They took the time to understand our specific needs and worked hard to secure a contract that offered excellent value for money.

What really stood out was the level of customer service by Ashleigh and Johnny, clear communication, honest advice, and a genuine commitment to helping us make informed decisions. They handled everything from market comparisons to contract management with efficiency, making the whole process smooth and stress-free.

Thanks to their expertise, we’ve not only saved on our energy costs but also gained confidence that we’re in capable hands going forward. Highly recommended for any business looking for a reliable and proactive electricity broker.

Belthorn Academy Primary School

8 mai 2025
Avis spontané
Logo de troocost.com

Réponse de troocost.com

This review has made our day! Thank you so much for the great endorsement on our service and specifically the support you have had from Ashleigh and Johnny. We look forward to working with you and supporting you from now, and throughout your contract.

Noté 5 sur 5 étoiles

I spoke to Ashleigh Hays

I spoke to Ashleigh after sending her an email to help with 1 of our client's electricity renewal. Ashleigh was friendly and polite and got straight onto getting prices for us. She kept me informed of the process and put me in contact with her senior pricing specialist Jonny. He went through the details and offered me an excellent deal which in the long run will save my client a lot of money during the fixed term of the contract. Highly recommend.

6 mai 2025
Avis spontané
Logo de troocost.com

Réponse de troocost.com

What a great review and recommendation! Thank you so much for letting us know how great you feel the service was from both Ashleigh and Jonny. Please remember that if you need any support from now and throughout your contract, our Troo Assure customer service team are on hand.

Noté 5 sur 5 étoiles

Troocost Support

The team at Troocost have been impressive in that they identified the best contract made the transition painless and then checked that our first bill was correct. Great team - thanks Matthew O'Neil

6 mai 2025
Avis spontané
Logo de troocost.com

Réponse de troocost.com

We are so pleased to see how impressed you are with the service you have received so far. We pride ourselves on being helpful, sourcing the right contracts for our customers and then continuing the support throughout your contract.

Noté 5 sur 5 étoiles

Kaine & Cassie from Troocost have been…

Kaine & Cassie from Troocost have been amazing in helping us secure fairer and better rates for both gas and electric contracts across all of our sites. Would highly recommend them to anyone looking for a guiding light in this confusing market!

16 avril 2025
Avis spontané
Logo de troocost.com

Réponse de troocost.com

Thank you for taking the time to leave us a review. Our values are based on being transparent, fair and helpful and we're delighted that has been your experience. We continue our service throughout your contract with our Troo Assure team, so please don't hesitate to get in touch should you need further support.

Noté 5 sur 5 étoiles

Troocost.Quick and Efficient

Cameron Morris at Troocost provided us with a very efficient and quick response to our enquiry about our electricity contract for the coming year. He managed to get a very fair deal for us. We will have no problem in seeking Cameron's and Troocost assistance again in future!

30 avril 2025
Avis spontané
Logo de troocost.com

Réponse de troocost.com

Thanks so much for letting us know what a great job Cameron has done. It's great to read that he has been really responsive to your queries - well done Cam!

Noté 5 sur 5 étoiles

Great Service

Can't speak highly enough of Aaron Lee of CLA Energy Services. He has been very helpful and taken the stress out of dealing with energy supply companies. He is efficient, professional and has kept us up-dated throughout the process. Thanks Aaron!

28 avril 2025
Avis spontané
Logo de troocost.com

Réponse de troocost.com

Thank you for recommending our service and in particular the support you have had from Aaron. Our aim is to take the stress and hassle out of managing your gas, electric and water and it's great to see that working for you.

Noté 5 sur 5 étoiles

Dealing with power utilities.

Dealing with Matthew O'Neil proved that the company are watching our backs in the confusing world of power utilities.

25 avril 2025
Avis spontané
Logo de troocost.com

Réponse de troocost.com

Thank you so much for this review. Matthew is a new recruit to our customer experience team and we are delighted to see your comments. Please remember he is on hand for anything else you may need.

Noté 5 sur 5 étoiles

Fantastic

Fantastic! Marie was very helpful resolving an issue with our smart meter, I would highly recommend Troocost.

1 avril 2025
Avis spontané
Logo de troocost.com

Réponse de troocost.com

Thank you so much for the recommendation. It's great to read about the fantastic service Marie has provided. Well done Marie!

Noté 5 sur 5 étoiles

I work with Jack Carlisle at Troo on an…

I work with Jack Carlisle at Troo on an almost daily basis and am very happy with the relationship we have developed and maintained over recent years along with other members of Troo and our company. Jack is a pleasure to work with.

22 avril 2025
Avis spontané
Logo de troocost.com

Réponse de troocost.com

Thank you for leaving Jack such a great review. We're really happy to read that you're experiencing a great service. Well done Jack!

Noté 5 sur 5 étoiles

Alex G at Troo Cost has always been a…

Alex G at Troo Cost has always been a pleasure to deal with!
He is ever the professional and always at the end of the phone when I need him

15 avril 2025
Avis spontané
Logo de troocost.com

Réponse de troocost.com

Thanks so much for the great feedback and well done Alex!

Noté 5 sur 5 étoiles

Consistency is Key

I work with Jack Carlisle and other members of Troo on a regular basis and the level of service is outstanding. Prompt and professional, and straight to the point, Troo always provide good communications and flexibility when another approach may be needed. Thanks Jack.

15 avril 2025
Avis spontané
Logo de troocost.com

Réponse de troocost.com

Thank you so much for the brilliant feedback. Great service and great communication is a huge priority for us and we're so happy to see you are having a positive experience.

Noté 5 sur 5 étoiles

Great customer service

This company has worked through problems for me. Easy to get in touch with and quick reply. Makes everything so much easier for my self. Great customer service

1 avril 2025
Avis spontané
Logo de troocost.com

Réponse de troocost.com

We are so pleased to see we are helping you get on with running your business and taking the hassle out of any utility problems. Don't forget we are here for any service query you may have.

Noté 5 sur 5 étoiles

Very prompt response to my meter move…

Very prompt response to my meter move request.

14 avril 2025
Avis spontané
Logo de troocost.com

Réponse de troocost.com

Thank you so much for your review and it's great to see that we have been responsive to your request. Our Troo Assure team are here to support with any of your utility queries so please get in touch should you need further support.

Noté 5 sur 5 étoiles

Amazing experience brilliant service

I firstly want to say, I have had bad experience with brokers and vowed to never use them again, however that all changed after speaking with Tony from Troo. He kept me updated on a regular basis, without any false promises and stuck by every word. I highly recommend Troo for your business. Thanks again Tony.

8 avril 2025
Avis spontané
Logo de troocost.com

Réponse de troocost.com

Thank you so much for your feedback - we're delighted to see you have had such a great service.

Noté 5 sur 5 étoiles

Tony Asif from Troo

Tony Asif from Troo, brilliant person and was very honest and stuck by every promise. He updated me on every progress of my gas installation and never let down. If there was an option to give 10/10.

9 avril 2025
Avis spontané
Logo de troocost.com

Réponse de troocost.com

Thank you for the feedback about the service you have had from Tony. It's great to see you have had timely updates about your gas installation. Well done Tony!

Noté 1 sur 5 étoiles

Nightmare....

Nightmare..... call after call, email after email, won't take no for an answer. Terrible attitude from staff. Avoid!

3 avril 2025
Avis spontané
Logo de troocost.com

Réponse de troocost.com

Thank you for your feedback. It's really difficult to see a poor review when we aim for high standards in our service.

We have tried to speak to you further about your experience, as we can see a request was made to pull together a quote for you. From our perspective there has been a miscommunication on the next steps, and we can learn from that. We are really sorry that your experience with us wasn't a better one.

Noté 4 sur 5 étoiles

Dealing with energy companies is never easy

Dealing with energy companies is never easy and so when I couldn't get any further myself I asked for help from Aaron Lee at CLA Energy Services . He stepped in with a bit of pressure to resolve the issue. It did take a long time over all but now it's fixed.

31 mars 2025
Avis spontané
Logo de troocost.com

Réponse de troocost.com

Thank you for your review about Aaron's support. We're pleased to see that your issue has been resolved. Please don't forget that we are on hand to support you for a wide range of queries, so please get in touch if there's anything further we can help with.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus