Trustmgt Avis 34

Appalling service. Lived in our house for a year and have yet to see anyone doing any work. And yet we received a letter today asking for money!!

Poor site management and a complete lack of resident engagement. The work carried out is very low quality – it feels like a “cut the grass and go” approach with no care for the estate itself.
I have made multiple reports about dead trees. In one case, a tree was literally pulled out of the ground and shoved into the edge of the site by TrustGreen’s own contractors. That says everything about the standard of work being delivered.
This estate was only recently adopted by TrustGreen. Prior to adoption, a detailed list of concerns and outstanding issues was sent to them, yet they still chose to accept the site regardless. I can only assume that residents will now be left paying for these issues over the coming years.
What makes this even more unfair is that the estate management company is assigned as part of the planning permission, meaning residents are effectively stuck with them. It is outrageous that anyone buying a new build is legally required to pay a maintenance fee in this situation.
£410 a year just to have the grass cut and look at dead trees is completely unacceptable.

Awful company, just out to grab money. Customer service awful and management of the communal areas non existent.

Dodgy
Shady
Dismissive
Difficult
3 or 4th name change in 10 years
Land charge for someone to come out once a year

I'd give a zero if I could, terrible company. Estate looks bad, hardly ever see them doing any work, decide to charge fees 2 years late after admitting fault and accept no blame. If I had the choice to never pay them again I would.

Rubbish OMG. They own land that they don't maintain! Street light obstruction and they won't do anything about it. Totally pass the buck. Property developers and this company working together supposedly but feels like a scam job.

Only one star as I can’t give zero…as zero is what they have given me. Currently delayed in exchanging and completing on my new property by two weeks, purely because we’re waiting on two documents from this company that were requested three weeks ago. Countless phone calls and emails and absolutely no escalation. Each time you ring they try their legal line which they can’t get through to. At this point I don’t believe it exists. Asked for a manager and they couldn’t give it to me. Asked for the address of their offices and they couldn’t give it to me. An ABSOLUTE shambles. I would advise any management company who care about their tenants to cease any relations with this company. One Director is actually using the ‘successful running’ of this company to advertise another. What a joke.

Disgraceful company to deal with. Send you bill after bill after bill despite not actually doing what they are contractually obliged to do!! They never reply with actual solutions to your complaints! How they can get away with this?

Complaints ignored and you have to beg for them to maintain the green spaces! They will take your money but won’t do the work. If I could post pictures on here you would be shocked! The maintained areas look like a rubbish dump and they get thousands of pounds each year to do this! There has to be a law somewhere where we have rights against these maintenance companies. Fleecehold it’s called!

Slow and lacking response. We required a management pack for the sale of our property, and despite chasing them six times, they took over four months to respond.

Scam. There is literally few square meters of lawn in the neighbourhood and I’m receiving bills for almost 100gbp for no reason. I’ve never agreed for that service. Customer service is a joke

From 30 pounds a year to 90 you do practically nothing on the estate just a money grab price hikes are unjustified rotten to the core

I inherited a property which I had issues transferring to my name with HM Land Registry due to the estate fees covenant. After initially encountering some further problems with Trustgreen, Lois Knop took on my case and was incredibly helpful. She went above and beyond and I'm very grateful for her assistance - she's an asset to the company.

This company are clearly taking money and not showing up, I have repeatedly asked for proof of works and they cannot provide any and still ask for money. Time we all took a stand together.
Please look for trustgreen UK complaints on FB

It's some sort of weird relationship between developers and Trustgreen which seems dodgy.They charging over 100£ and cannot even evidence what they did. We were pushed to sign the documents about maintenance they suppose to do, but I didn't see anyone for last 3 years and getting bills each year. The customer service it's a joke. They don't even know what they are charging us for. This company should be investigated and dealt with by the authorities.

Paying £156.22 for so-called estate maintenance from this company is a joke. Their work practices are shambolic—when they actually bother to show up, they leave the estate in a mess and take little to no care. Absolute rubbish!

This organization demonstrates a lack of professionalism. They neglect to address property issues during emergencies and seem to find any justification to avoid taking action. It is perplexing why Wainhomes would partner with a company that maintains such low standards.

Dreadful company. They lied and cheated me out of thousands of pounds. Benjamin Mire and April Davey are not to be trusted at all

I get charged 132.09 per year for maintence of a small pathetic green spaces that they called wild flowers that's literally just a big pile of weeds, with litter ad dog poo in. There's also no fence separating it between the public park behind it either that the council maintain. The complaints process is awful the staff are rude and my first bill turned up with no warning on the run up to christmas demanding payment

My experience of Trust property management has been first class, very helpful and courteous especially Jiliani, very helpful. I have been with a few big and small management companies in the past and these are in my opinion, by far the best.