Truworths Avis 

I recently purchased the Truworths 3-Pack Lace Trim Cotton Panties, and I am extremely disappointed with the quality.

While the cotton fabric itself feels comfortable, the workmanship is not up to the standard I expect from Truworths. There are loose cotton threads and loose stitching, and I'm afraid to even trim or pull them because it looks like the seams could come undone. The product honestly feels like a factory reject rather than a new item.

What makes this even more disappointing is that I was informed when I collected my order that underwear cannot be returned, so I'm left with a product I'm unhappy with and no option to exchange or return it.

I have always expected better quality from Truworths, which is why this experience has been so disappointing. I hope Truworths improves its quality control to ensure customers receive products that meet the standard they are paying for.

I bought men shoes on 4 April at truworths Tygervalley and the soles is cracked on the one shoe .It is cracked so bad it can not be worn.

I was at Truworths Vaal Maal today, and I couldn't return an item, as they didn't have enough cash at hand, R535.00. And staff and head office didn't want to return the funds to my credit card. Really?!!

This morning I needed help at Truworths Woodlands and two friendly ladies ,Mmathabo and Angel assisted me .The service I got was exceptional please thank them from me. This is what makes shopping there a pleasure .
Antoinnette Zeelie

I am disgusted with the service at the Westgate store I’m Jhb. No customer service or they want to embarrass u. I won’t go back there I even want to close
My account

This is an awesome place to buy, they always have what I need in an emergency, from wedding outfits to work, sleep and relaxing, go and do your shopping at this awesome place, keep up the great work!

It is very disheartening to see what appears to be a lack of commitment to sustainability in Truworths' delivery practices. My single order has been split into nearly seven separate deliveries, each containing only one or two items. This approach results in unnecessary packaging waste, increased plastic use, and a significantly larger environmental footprint. It is also inconvenient from a customer perspective.... this is what I sent Truworths, and here is their response: "our items are sourced from our stores. If the items are located at different stores, they will be delivered in separate parcels via our courier. We understand your frustration and appreciate your concerns. However, to ensure your order is fulfilled as efficiently as possible, items are sourced from the stores where stock is currently available. We appreciate your understanding and patience."

Firstly they should allow us to review their products online. I purchased a few things after years of not buying from them. One of those things were underwear and they are expensive i would like to add but the bum shorts and bras's i got the material is okay but the stitching is horrible, all the under wear stitches are coming off. I am so annoyed and mad because it is on of the things you cannot return or refund. It is not value for money!!! See me buy there again shoot me.

Truworths phoned me 173 times in the past 2 months .
I work on scaffolding and do a very dangerous job .
Truworths accounts are looking for
a Ms Botha.
They pone me from 9.00 in the morning on a schedule call this carry on till 20.00
At knight I have spoken to numerous people and explained i am not Botha
They don't stop .
At least 8 to 10 times a day .
The number is not registered you can not block the number

I have an account with Truworths and have had one frustration after another. Firstly wasn't issued with a card when opened my account, since then every time I go into a store to get in told they have no cards.
I order online. When I have ordered several items they arrive in drips and drabs sometimes weeks later.
I have paid up my account every month, May was due on the 5th. I paid it on the 1st but mistakenly put my old account number as a reference. Today being only the 14th of May I have recieved 4 pressing small and an email from collections. Since when do you turn someone onto collections 9 days after a payment is due? What kind of aggressive nonsense is this. I have already been hit up with R77 interest and they're demanding my June payment. I have spoken to collections and customer service and sent the pop twice. They're claiming I R1807.74 when it was R901.77 and the R905.97 is only due on the 5th June. To add insult to injury there's a huge red stamp across it saying overdue. The statement is already threatening a bad credit record. The invoice was requested if you don't log into the app online you don't even know what's owing. TERRIBLE COMPANY AS SOON AS MY ACCOUNT IS PAID UP I'M CLOSING IT!!!!

I purchased the 50ml BVLGRI for my brother as a birthday gift. He tried the tester in the shop and he didn't take to it. I tried returning it and they wouldn't let me because in the system it says that I received a 5ml as a gift which I didn't. I told the staff that I am prepared to pay for the 5ml so that I am not stuck with a R2200 bottle. They refused. Is this how truworths treat their customers. I will definitely be closing my account. I was absolutely disgusted with the treatment and returned the 2 additional bottles which I had purchased.

Only at Truworths do you pay R400 for a pair of jeans that looks like it has pockets but it doesn't. Only at Truworths do you pay R1500 for a jacket that looks like it has inner pockets but it doesn't. They are way overpriced for the quality they offer. It is more about the look than it is about functionality. In-store service is very good but their online system is outdated and online staff are rude. I'm closing my account, life is too short to suffer like this :)

I was at Truworths Monte Casino on Sunday last week. I want to buy a dress which marked as a sale on with the sale tag on when I went to the till point the male store supervisor said I can't get the sale price as the sale is over I was very upset at the way I was treated as the sale tag was clearly on the item.
He refused to tell me his name and was very mean to me together with the lady at the till point. He was very sarcastic and I the customer has the right to pay the price marked on the item.
Incompetent staff Truworths Monte casino. They are very unfriendly aswell not help at all

I logged a complaint with Truworths 10days ago regarding an incorrect item they sent me and till today no feedback but we will get back to you.
I dont have the item I paid for and they sent me something very different, because the watch I purchased is not in their inventory but the online store it was available, that to me seems like false advertising.

I need this to be resolved ASAP as I am already been charged interest on an ITEM I dont have yet I already paid for it

Hi guys know I'm very happy about the customer service Dat igot on de 28,02, 2026 at Cosmo mall from Truworth Manager Dat lady she, s very petient and humble wen it comes to helping customers to be honest it is the first time to receive good treatment from manager coz most of the manager they dnt have time for customer, But e Manager yase Cosmo mall Truworths is number 1 may God bless her 🙏🙏🙏🙏

I want to extend my heartfelt thanks to Truworths for trusting me with an account and supporting customers like myself. Your decision to give me this opportunity has played a big role in helping me build my credit score and strengthen my financial journey.

Just today, I received a call from another company (let’s call them MP) that had previously rejected me. Now that they see my credit score improving, they suddenly offered me an account. I refused them and reminded them that true customer loyalty comes from standing by people from the beginning, not only when the numbers look good. They could learn a lot from Truworths’ customer recruitment and retention model.

Truworths, thank you again for believing in me and for setting the standard in how customers should be treated.

Mr Z

I would gladly like to applaud Elizabeth’s customer service from Truworths Fourways I had a problem with my package but she did a follow up until I was satisfied thank you so much I hope this gets to her
With the help of Khethiwe Dlamini from Centurion, she managed to get my package to the Truworths Fourways store with her own expense cause I was supposed to fetch it myself
I would like to appreciate their customer service they’re so EXCELLENT!!!

It's my second time buying a trouser from truworths online and it gets here with a hole on the ass part....so I have to sew it because I've got no fuc** time to take it back....fix yourselves man....they can't tell me what whoever packed this things they didn't see it mxm😡😤disgusting

This company put me in an arrears after my accounts was paid for and now have me running up and down constantly redirecting me to call this and that person and still nothing.
I could have paid over the counter even though I didnt know what I was paying for but even though I still got redirected.
This arreas if affecting my life negatively at this current moment nd for that I am not happy with this company.
Over the counter they could not even tell me what I am in arreas for
This company makes enough money why are you still taking from me or putting my life at a pause because of money that I apparently owe the company.
Like I said I didnt have a problem paying but how can you not have a reason for me being in an arreas??