Jeeves Avis 104

Its very easy to use the app!! and very safe with the two-step verification you forget about hacks

Throughout these 9 months as a customer, I can say that is the best innovation we have had. All of us, both the company’s staff and their families, have had an excellent experience.

Super nice costumer service! User friendly, very organized! Excellent tool!

I recently explored Jeeves and found it to be an excellent financial platform for simplifying international transactions. It offers both virtual and physical cards, along with real-time expense tracking and multi-currency management. This makes it a very appealing choice for meeting my company's financial needs.

We were able to get phisical cards to all the team members without shipping cost.
You can also get credit limits on each cards, turn them on or off easilly and the receipt reconcillation is fantastic.
Customer service answers instantly and accompanies you through the whole process.

Excelente servicio financiero, de fácil manejo y sobre todo un aliado estratégico para una pyme en crecimiento

I liked the previous interface. That was friendlier.

Why did they remove the growth? It was an excellent product.

The process of getting onboarded and starting processing transactions was super efficient, fast and quick. As we needed a bank solution and the international payment provider needed to be up and running in no time, Jeeves not only matched our expectations but also handled themselves very professional for the whole duration of our relationships.

la mia richiesta è stata molto veloce e ora ho una carta che mi permette di gestire meglio le spese dei miei dipendenti, ho buoni benefit e un'assistenza clienti veloce

Had a good overall experience, my onboarding was quite quick and then i spoke with a sales person about my company, as soon as i got approved, i was able to start spending. Good for local and global companies

non e possibile aprire account con la mail normale che la uso per lavoro.

Do Not Fall this scam they have not proper support anytime your company may be suspend please use other plateform almost lost 4583GBP and You can loss more

I wanted to transfer money from my USD account to EU account. The payment ist pending since 2 weeks and my money nowhere to be found.

This is not a serious company. Stay away from JEEVES. It is at a point where I call it theft.

No sense of wasting time. Opened the account, funded it, then Jeeves asked to provide additional documents after then the account was closed with money stuck on it - cannot withdraw the funds via personal area.

It looked like a good offering in 2022, but in 2023 they've basically cut down everything that's good about it. Cashback was withdrawn or ringfenced to a level that was not accessible for us. And then they cancelled the credit card altogether, saying they're switching to pre-paid and focusing on international transfers - not sure how that's supposed to be a revolutionary move forward when things like Revolut and Transferwise have been around for ages. Cancelling our account and making them stop send us spam took a few emails to customer service over a couple of months, so that's not great either. I read their main focus is on South America, so it's possible they're brining something to the table there. In the UK, not so much.

Terrible support and they cancelled our primary card without notice while still keeping our other virtual cards open. Bizarre and have stopped using them.

It was good for a few months and then without warning they just revoked the card saying they no longer service small businesses and can only do prepaid credit card. This made a lot of payments go awry ...totally unpardonable.

I would stay away from such a company who does not even warn you or give a notice.

DO NOT USE THIS CARD - ever since their 'transition' we have been dealing with cards not working, payments going missing and/or mis-applied, arbitrary changes to credit limits among other issues. The customer service is horrible and non-responsive in addressing issues and errors

What a Jeeves mess

The founder of Jeeves wants to provide an alternative to a full banking service. Please don't. It's really important you try and actually provide the service you currently promise in the first place.

When i first joined Jeeves - things were great for a short period. (8 days). And the staff are great. The system is poor, and their understanding of banking even poorer. It doesn't make them bad people. It just makes it near impossible for them to do their job or to provide the service they promise.

Within the first 2 months - the cards failed to work 4 times. Each time there was an issue at Jeeves -and it was resolved within 24 hours. Staff were apologetic - but the system was unreliable - and you needed a backup provider - as you still do.

By month 3 - things became dire - by that i mean their way of business is so poor - how they operate isn't within the confines of the law - so much so that the Financial Ombudsman Service cannot accept complaints regarding them. They are registered with the FCA - but aren't governed by the same rules.

Initially what would happen is - I would pay them back (as is required) but they would not be able to locate the funds - this started happening frequently (100 GBP, 1000GBP 3 times, 3000 gbp, 500 gbp, to the tune of thousands and thousands of pounds.

Each time, they would confirm the bank details, and then suggest for each payment (in total over 40) i would need to go t the bank and retrieve confirmation of payment a s a document. Which i did. Each time. You can imagine how time consuming this was every other day, every other week. They would credit the account about 5 weeks late, sometimes not at all. Then they would claim that I am not paying on time.

Eventually this meant that even though i had paid back the card account entirely - i had no credit available. They refused to provide more credit - and suggested i pay all the amounts again (so more than double - and then once they (find the funds) my account would be in credit - Why would i pay double?

I reached out to the person that signed me up - and he extended the limit to cater for Jeeves mistake.

But the mistakes continue, even after they claim to have applied credits - i corrected them (over 136 emails to their finance department and customer support) - and they still applied the payments wrong and there were balance discrepencies.

A little over a year ago, they then warned me that in a week my account balance would hit 0 as i don't pay off the balance in full on time every month. Of course by now it's clear that's not the case - I have paid it several times - but the payment's aren't credited. I expereinced cash flow problems as a result - i make payments - Jeeves lose them - there were issues with other accounts due to a political situation brewing in the world too. Jeeves chose this time to reduce my limit to 0 and asked me to come up with a payment plan. In the first month, i paid sever hundred GBP back again - some of which were lost. 11 months on -or longer, things have got worse.

For 11 months, i have been chasing payment that i have made - provided proof from the sending bank - and they still haven't applied them. Furthermore, Jeeves added 6k GBP to the balance - and they claim they did send out communication about this, They did, But when i replied and contacted their finance team - another 82 times since January 2023 - and asked them about missing payments - all the way through form December 2022 until June 2023 - they haven't responded.

Yet Jeeves contact me and ask me to "resume" payments?

They can't reply about missing payments - thousands of pounds - which should have been credited / removed form the account - but they can contact me for more money?

There is no one to complain to - even the account manager who contacted me asking to resume payments - their last contact to me prior suggested they were still looking to find the missing payments. I can see other people are experiencing the same, but as you can't complain to the FOS - and as Jeeves clearly have no control over their accounts - i sought legal advice.

Who pays for my legal fees as a result - and the hundreds of hours I've spent so far trying to resolve Jeeves mistakes. The amount Jeeves owes me far exceeds any balance i could ever have owed them and it's time they paid their debt?

The balance is still wrong - by several thousand. There are still missing payments not credited from the end of 2021 and September 2022. Even the balance within their app contradicts the statement totals - different part of the app shows different balances. There is still no justification for the addition of 6k in jan, and bearing in mind all the other missing payments to date - my legals fees, and time spent on this to date, Jeeves need to compensate me, not. the other way around.

I recommend using a proper provider, such as Cashplus. Their system works!

Jeeves was a good card to go with initially, but without warning they have revoked most of the benefits, cash back, spend limit, and are now forcing us to move from Visa to Mastercard, which stops a number of payments from going through. All in all it reeks of a company on the ropes and I wouldn't be surprised if Jeeves was done in the next month or so. Stay away.