Item ordered was discontinued. I requested a refund rather than an alternative. Over 2 weeks later, awaiting +£2k refund. Having contacted Tulip, they had not commenced the refund and requested bank details rather than processing refund to original payment method.

UPDATE - a refund was processed to my original payment method, and was received 14th May - 22 days after the original transaction.

Excellent service and delivered well protected.
Thank you very much

Absolutely fantastic company to purchase from , couldn’t get my specific item anywhere else at such a great price first class service especially from Patrick , will certainly making future purchases from Tulip

Although it was quite a long wait to receive my order, it is a super quality & Patrick was friendly to deal with. The dispatch from quality control was immediate and the delivery team were delightful!

Excellent customer service
Item was delayed, excellent communication by owners

Great buying experience, advice and perfect delivery service for their beautiful furniture pieces, thanks

Very happy with the bar stools top quality will definitely purchase again and Patrick was very helpful

Bought two Eiccholtz sofas. Great communication and delivery. Patrick provided great customer service. Thank you.

Thank you to Patrick and his team for sourcing my gorgeous Richmond TV unit. With stock delayed through no fault of their own Patrick and his team did all they could to get my order as soon as they could and even delivered, installed and took the rubbish away for us.

Great service by Patrick and the team and a brilliant product.

I ordered a modern Chaise lounge, the estimated delivery time was 10 to 12 weeks but due to unforeseen circumstances it took quite a bit longer, Patrick was great and kept me updated. I almost cancelled because of the delay but Patrick convinced me it would be worth it. I’ve just taken delivery of the Chaise and was blown away with the quality, I’m so glad I didn’t cancel. I initially thought it was a little on the expensive side when I ordered it but you really can see what you’re paying for. I will be buying from them in the future.

I recently ordered a TV unit and display cabinets from Tulip Interiors, and I couldn't be happier with my purchase! The quality of the items is outstanding – they are not only beautifully designed but also incredibly sturdy and well-made. They have truly transformed the look of my living room, adding a touch of elegance and sophistication.

A special shoutout goes to the delivery team, who were incredibly helpful and friendly. Their professionalism and positive attitude made the entire experience seamless and enjoyable.

I highly recommend Tulip Interiors to anyone looking for high-quality, stylish furniture and exceptional customer service. They have certainly earned my 6-star review!

We recently just ordered a wonderful 3-seater sofa off of Tulip Interiors and I have nothing but good thoughts about the company. The sofa looks perfect in our living room and it is just as comfy as it looks!

I was given a delivery estimate and I can happily say it was delivered sooner than expected, they provide a great service as they called me before delivering to make sure it was a good time for me!

Amazing service, recently ordered suite of nursery furniture- superb communication and received goods earlier than we had expected. Great support pre order, will definitely use Tulip again . Quality of furniture is better than I had hoped for as I was concerned ordering on line - absolutely delighted.

Just wow! I am in love with my new baby furniture - it’s just perfect. Would 100% recommend Tulip Interiors - from helping me place my order (I needed assistance with sizes to fit the nursery), to keeping me updated on delivery timings - perfect customer service from the team! Would definitely recommend and will be using Tulip again!

I’m so pleased with my incredible Eicholtz dining chairs. Such amazing service and the whole family are enjoying them. Would highly recommend the great customer service which was so personalised and efficient. Good not be happier, will definitely be choosing Tulip interiors again.

Terrible Company. Appalling customer care. Told me items are in stock then after I paid and weeks chasing a delivery date I’m told they’re having to be shipped from Germany.
Items delivered 5 weeks later are not what was ordered. Then told the item isn’t made anymore! Emails ignored time and time again. 15 days to get my money back after sending about 8 emails chasing - most of which were ignored.
Terrible experience. Time wasters. Disrespectful to customers.

On February 4th, I ordered a side table from Tulip. After a month with no communication, I reached out, only to be informed that the table was discontinued, with no apology. Their suggested alternatives didn't meet my needs, so I selected a different one from their site. However, it turned out to be out of stock as well. They offered other options but wanted extra payment. One option they proposed was priced at £499, but a quick search revealed it much cheaper elsewhere.

The most disappointing part was that the table I chose was advertised with a marble top, which was the primary reason for my purchase. When it arrived, it was a cheap imitation. I immediately requested a return, but it's been a week without any response. Even when I called, the customer service representative was unapologetic and unsympathetic, lecturing me on my frustration.

The lack of communication and misleading product information, coupled with poor customer service, make this experience utterly unacceptable.

We first discovered Tulip a couple of years ago when we needed various items of furniture following a house move.

They provide an excellent, personal service, and were particularly helpful to us at Christmas, expediting the order of a dining table to be with us just in time.

With our most recent purchase from Tulip, it was very reassuring to find we were again dealing with the same people in customer service and on the delivery side - to me a clear sign of a good business. And in sharp contrast to our poor experiences with major retailers in this sector.

Thanks to Patrick and team for the great service.

So happy with my coffee table beautiful quality great price well packaged very friendly delivery service and customer service would highly recommend :)