Uberfone Avis 

I feel sorry for the staff.
The LDNIO products in my case were not fit for purpose.
My experience makes me suspet staff are under pressure to meet targets.
There could be a lack of training too.

It wasn't until the point of purchase it became apparent the parts were not Huawei (for P10 phones ) as I'd asked for.
I was assured by the 'technician' * the items were equivalent - I did ask the question!
*think that was how she introduced herself as - however it was, she inferred expertise.
On the charger cable ; the connection felt it required to be 'forced in' to my phone to fit.
It didn't fit my hubbies Huawei P10 at all.
On the charger ; It took 1hr to gain a 20% charge - way slower than the original and yes the phone wasn't in use.
On the power bank ; I was advised it would give me two full charges - it gave just one.
I said I needed it for off-grid use.

On returning with my complaints the man said as far as he was concerned the goods were not faulty and referred to their returns policy notice, besides which i hadn't kept the 'packaging' and I didn't have a receipt .
a). 'Packaging' for each item was a plain clear plastic bag. No boxes or cardboard tabs so I didn't think to retain them.
b). As for the receipt, to that point we'd no conversation about it so how would he have known I hadn't one ?Unless they deliberately withhold them from customers.
I truely don't believe I was given a receipt.

I asked to talk to the manager.
Was told managers no longer in store.
I asked they be phoned.
Was told they're not available to phone.

I said the items were not fit for purpose and at the very least I was missold the items.
All he could offer was an exchange.

So I cut my losses and came away with a back-up pack that he assured me would give two charges.
He didn't give me a receipt for that now that I think about it !
It was valued £30.
I'd spent £37.47 originally.
He allowed me to keep the charger plug and two cables. Not sure what use if any they are to me.
I've since read LDNIO products have caused fires. So that's a worry.
2nd Sept 20.
Castle Court, Belfast.

terrible customer service would not recommend

I have to say the team in Uberfone are fantastic. I dropped my phone and they were able to retrieve all the information from it. Very thankful for their services and would highly recommend.

Had a screen protector fitted to a Huawei P20 pro at Abbey centre the following day it had a halo effect around the edge. I returned that day to show staff to which they said that is normal on that phone.
I left to ask others was that normal on this phone & the feedback was clear no protector was fitted Badly. Following a number of visits to the store they keep saying they order a new one to fit but it had not arrived .
I finally asked for a refund today and told they don't do refunds.
After telling the gentleman who was qouting T&C's I explained I was an ex retail manger and item was fitted poorly so not fit. The other agreed to phone Area manager at which point I was given a refund. In this day and age retail is tough enough without employees putting customers of coming back.
Which I will not back at Abbey centre due to this poor service.

Uberfone do not honour their warranties.
They pretend there is additional damage and try to rebill you for work that the warranty covers