Caernarfon store. If I could put 0 rating on this store, i would!! Shocking staff, especially to us locals. Keeping pokemon cards to themselves and also putting them aside for other businesses to... Voir plus
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I attempted to use a gift card which was still in date, but they refused to accept it. The upshot being that TG Jones have stolen £30 from me. The store manager/supervisor was also quite rude to me... Voir plus
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Absolutely horrific. Ordered a book to click and collect they said it’d take 2-3 days, it was then damage in dispatch so they were gonna refund it as ‘we asked’ we never once asked for a refund! Then... Voir plus
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Went to the Sherborne branch at 17:25 and the doors were closed. The woman behind the desk then went on and tried to obscure herself from my eye-line. Disgraceful behaviour.
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Shelf price different to till price and…
BEWARE Shelf price different to till price and no joy at till , no manager in store , very poor customer service at Weston Favell Northampton no wonder the store is closing down
24 septembre 2026
Avis spontané
Réponse de TGJones
Hi Peter, Thank you for your feedback. We're sorry to hear about your experience.
In the event that a shelf price differs from the price charged at the till, our colleagues should check the pricing and signage to ensure the correct price has been applied. We appreciate that it would have been frustrating not to have a manager available to assist at the time.
If you would like this matter to be investigated further, please contact our Customer Service team at customer.relations@tgj.co.uk with details of the store visited, the item concerned, and the date of your visit. Kind regards Fran
Went to the Sherborne branch at 17:25…
Went to the Sherborne branch at 17:25 and the doors were closed. The woman behind the desk then went on and tried to obscure herself from my eye-line. Disgraceful behaviour.
18 septembre 2026
Avis spontané
Réponse de TGJones
Hi James, Thank you for your feedback. We're sorry to hear that you arrived at the store and found the doors closed before you expected them to be.
Store opening hours can occasionally vary due to operational requirements, however we appreciate that this would have been frustrating, particularly if you had made a special journey to visit the branch. We are also sorry to learn that you felt ignored by a member of staff, as this is not the level of customer service we expect our colleagues to provide.
If you would like this matter to be investigated further, please contact our Customer Service team at customer.relations@tgj.co.uk with any additional details. Kind regards Fran
Caernarfon store.
Caernarfon store.
If I could put 0 rating on this store, i would!!
Shocking staff, especially to us locals. Keeping pokemon cards to themselves and also putting them aside for other businesses to then sell for double what they should be!!!
Been ringing them every hour since 10am today because they said delivery hadn't arrived (even though Bangor store said they arrived yesterday) in a space of an hour, the delivery had been and SOLD EVERY SINGLE PACK!!!!!!!
Should have reported them months ago when we found this out!!!!!!!!
17 septembre 2026
Avis spontané
Réponse de TGJones
Hi there, Thank you for your feedback. We are sorry to hear about your experience at our Caernarfon store.
We take concerns regarding the availability and sale of Pokémon products seriously, particularly where customers feel that stock has not been made available fairly. We appreciate how frustrating it must have been to receive conflicting information about the delivery and then be told the stock had sold out shortly afterwards.
We have passed your comments to the relevant team so that the concerns raised can be looked into. We are unable to comment on specific allegations regarding individual staff members or other businesses without establishing the facts.
We apologise for the disappointment caused and thank you for bringing your concerns to our attention. Thanks, Hannah
GOT TREATED LIKE DIRT WONT BE BACK IN…
GOT TREATED LIKE DIRT WONT BE BACK IN YOUR STUPID SHOP IVE GOT A DISABILTY
17 septembre 2026
Avis spontané
Réponse de TGJones
Hi John, Thank you for your feedback. We're sorry to hear that you feel this way following your visit to one of our stores.
At TGJones, we aim to provide all customers with a welcoming and respectful experience, including those with disabilities. We take any concerns regarding customer service seriously and would like the opportunity to investigate what happened.
Please contact our Customer Service team at customer.relations@tgj.co.uk with details of the store visited, along with the date and time of your visit, so that we can look into this further. Kind regards Fran
Useless
Useless - went to get cash and some euros from the post office in TG Hones - Can’t use a Revolut card as it’s “not a proper bank” then wanted id for €150 because it might be “money laundering” 😂 Went to the “proper post office” and was absolutely fine !
12 septembre 2026
Avis spontané
Réponse de TGJones
Hi Matt, Thank you for your feedback. We're sorry to hear that you were unhappy with your experience.
Post Office transactions are subject to the policies, procedures, and compliance requirements set by the Post Office, including identity verification and anti-money laundering checks where applicable. Payment methods accepted for certain transactions are also determined by the Post Office and not by TGJones colleagues.
We appreciate that this may have been frustrating, particularly as you were able to complete your transaction elsewhere, however our team are required to follow the guidance provided to them at the time of service. Regards Fran
Refused to accept gift card
I attempted to use a gift card which was still in date, but they refused to accept it.
The upshot being that TG Jones have stolen £30 from me.
The store manager/supervisor was also quite rude to me when he was called over by the till assistant.
9 septembre 2026
Avis spontané
Réponse de TGJones
Hi Adrain, Thank you for your feedback. We're sorry to hear that you were unable to use your gift card and that you were dissatisfied with the service you received in store.
Please note that all WHSmith gift cards were required to be redeemed in a TGJones store by 28 June. After this date, these gift cards could no longer be accepted in any of our stores, and colleagues are therefore correct to refuse their use. Information regarding this change was communicated both online and within stores for customers to view.
As this looks to relates to a WHSmith gift card, any further queries should be directed to the WHSmith Customer Service Team at customer.relations@whsmith.co.uk. Regards Fran
Even the flagship is a disgrace
TGJones mission statement was to be a hub of the high street... why is the Westfield London shop so low on stock and what does arrive seems to be generic tat you can buy for less from any discount store? The pricing may also be illegal.
For instance, all the random cookware and coat hangers etc with reduction labels on... When I know for a fact the full price was never there, the jewellery plinth of stuff you say was sold at some other random store at full price so you can call it half price here? I'm sorry, is this Sports Direct?
This is meant to be a flagship store but it is understocked and understaffed, and quite frankly just two shops away The Works offer better range and quality of stationery and books, Warren James almost directly above sells better jewellery and finally...
The shop front is a disgrace, broken glass, huge amount of dust, broken fluorescent bulbs flickering LED lighting all visible from the shoddy signage change from WHSmith to TGJones. The dead flies caught in well established spider webs is absolutely astonishing. The one shop that is most likely to be visited by customers from around the world and this is what they see. A sparsly stocked shop with a mishmash of merchandise with filthy window area.
The mess at the front is not a store level problem as it looks inaccessible, it is a lack of attention to detail and why retail is struggling.
Staff jobs are at risk with store closures and the quality of merchandise and it's type that is coming in is not going to sell well to boost Christmas sales of the ones that have not been mentioned on any closure announcements.
So what do I expect from my essay of a review? A, maybe a proper real interest in retailing and direction from HQ to keep staff and customers happier. B, honesty by publishing a real shop closure list so staff have time to find a new job rather than thrown on the dole, and customers not wondering if their local will shut or not and just wait till it dies to save 50%. C, nothing... The facts in my review are too big too real and nothing will change as Modella overpaid for dilapidated shops and after Christmas 2026 will close more shops as remaining stock runs low, staff run low and customers abandon TGJones.
7 septembre 2026
Avis spontané
Réponse de TGJones
Hi Charlie, Thank you for taking the time to share your feedback. We are sorry to hear that your experience at our Westfield London store did not meet your expectations.
We appreciate the concerns you have raised regarding store presentation, stock levels, product range, and pricing. Your comments will be shared with the relevant teams for review, particularly those relating to the condition and maintenance of the store.
We value all customer feedback and thank you for bringing these matters to our attention. Kind regards Fran
I ordered a map on-line
I ordered a map on-line. The payment was easy, filling the order out was without problem, the form was clear, the delivery was swift and without any faff using Royal Mail.
7 septembre 2026
Avis spontané
Réponse de TGJones
Hi, Thank you for taking the time to leave a review. We're delighted to hear that you found the ordering process straightforward, the website easy to use, and that your map arrived quickly without any issues.
We appreciate your positive feedback and hope you enjoy your purchase. We look forward to serving you again in the future. Kind regards Fran
I asked for assistance in store and the…
I asked for assistance in store and the reply was the assistant pointing his finger to the back of the shop and where I had been
I commented that I needed help and his reply was I was being rude
Sorry to TG jones.
Is going in to your shop and requesting help wrong?. I won't bother again Rymans had great staff polite helpful and I bought all I needed and more
Ryman 100% Jones 0%
5 septembre 2026
Avis spontané
Réponse de TGJones
Hi Simon, Thank you for your feedback. We're sorry to hear about your experience in store and that you did not receive the assistance you were looking for.
Our colleagues should always be polite, helpful, and professional when serving customers, so we're disappointed to learn that this was not your experience. We appreciate you bringing this to our attention.
If you would like this matter to be investigated further, please contact our Customer Service team at customer.relations@tgj.co.uk with details of the store visited, along with the date and time of your visit. Kind regards Fran
Visited TGJones shop on Thursday 27th…
Visited TGJones shop on Thursday 27th in Glasgow Argyle street after 5pm to buy refills for my Stabilo one my wife was outside waiting
A rude aggressive staff member barked at me “can I help you”aggressively then another male staff appeared I said I need refills for my own
She pointed to them all the time looking at her male colleague that was when I realised they thought I might be stealing things I’m 60 yrs old retired
Never in my life have I been so humiliated in a shop the lady had dark hair and a very a bad aggressive attitude she should be sacked for doing this to me I have plenty of money to buy anything but this kind of treatment by her towards me is not acceptable behaviour towards a customer who pays her wages from my sale
I was angry at this then went to pay at the pay point the staff member a male also had a I don’t care attitude the point was closed shocking staff in the Glasgow Argyle street shop that woman should be dismissed from her post asap before she does what she did to me to some other paying customer
I am considering contacting the local newspapers and social media about this
Never have I been treated so badly in a shop like this in my life
27 août 2026
Avis spontané
Réponse de TGJones
Hi Iain, Thank you for your review. We are sorry to hear that you were unhappy with your experience in our Glasgow Argyle Street store.
Your comments have been noted and will be shared with the store management team for review. We apologise for any upset or embarrassment caused and appreciate you taking the time to bring this matter to our attention.
If you would like this matter to be investigated further, please contact our Customer Service Team at customer.relations@tgj.co.uk with details of your visit. Regards Fran
Order no. T1096143129 - Update
The book I ordered on 6th June is far from unobtainable, you still have it available at £11 which was the original purchase price but I had a discount voucher which brought the price down to £9.90 and I was going to collect it (what's the betting that if I paid postage you'd still sell it to me?) THIS is the real reason you can't supply it, not because it's unavailable. Well you've done it now, I will NEVER ever think about buying from greedy, lying TG Jones again.
TGJ's reply saying that orders are cancelled if not fulfilled within 30 days just doesn't wash. The book was offered for sale in the full knowledge that it wasn't published until early October a full THREE months before they cancelled it.
I'm STILL not happy about my experience with TGJ - bring back WHS!
28 août 2026
Avis spontané
Réponse de TGJones
Hi Fred, Thank you for your review. We're sorry to hear of your disappointment.
Unfortunately, if we are unable to obtain stock from our supplier and fulfil an order within 30 days, the order will be cancelled and refunded. Items may still appear available online, as website availability does not always reflect supplier stock levels.
We would also like to reassure you that your order was not cancelled due to the discount voucher used.
We apologise for the frustration caused. If you would like to discuss this further, please contact our Online Team at help@web.tgjonesonline.co.uk quoting your order number. Regards Fran
Excellent online service
Excellent online service. We bought 2 books - easy ordering and rapid despatch. Should mention the excellent packaging too.
25 août 2026
Avis spontané
Réponse de TGJones
Hi there, this is great to hear. We really appreciate your positive review and are glad your order arrived in good time. We hope to see you again soon. Thanks, Hannah
Failure to communicate closures
As part of a finance deal lots of their stores are closing, including our local one which also includes a Post Office.
The company does not make any attempt to publicise these closures to customers, whom they obviously do not care about. There is no mention whatsoever on their website or anywhere else; you would assume it was business as normal.
We are left to find out which stores are closing from newspapers or seeing signs in the windows. I understand the decisions as to which stores are closing is down the individual landlords, but once a decision is made, TG Jones should make an effort to inform customers.
I have emailed the company asking for clarity of which stores are closing, or some sort of statement, but they haven’t responded.
18 août 2026
Avis spontané
Réponse de TGJones
Hi Adam, Thank you for your feedback. We understand your frustration regarding communication around store closures and are sorry to hear you feel let down.
While decisions regarding closures may involve a number of factors, we appreciate the importance of keeping customers informed and will pass your comments on to the relevant team. We're also sorry to hear that you have not yet received a response to your email. Regards Fran
Absolutely horrific
Absolutely horrific. Ordered a book to click and collect they said it’d take 2-3 days, it was then damage in dispatch so they were gonna refund it as ‘we asked’ we never once asked for a refund! Then got an email saying to come and collect it, went to go collect it and they’re saying we’re not allowed to as refunded. We haven’t been refunded. Absolutely poor customer service!
18 août 2026
Avis spontané
Réponse de TGJones
Hi, Thank you for your review,
We're sorry to hear about the confusion and frustration surrounding your click & collect order. This is not the level of service we aim to provide.
Please contact our Online Team at help@web.tgjonesonline.co.uk with your order details so we can investigate what happened and assist further. Regards Fran
Absolutely terrible
Absolutely terrible, brought a puzzle from the shop and turns out after doing it, it was missing a piece it has now been a month since i first contacted customer service and I still haven't received any kind of refund. Their customer service team is terrible first offer me a full refund then say only gift card and now i've been waiting for someone to call me for two weeks. The amount of hassle you have to deal with after they sell you a faulty product is ridiculous.
18 août 2026
Avis spontané
Réponse de TGJones
Hi Hoshi, Thank you for your feedback. We're sorry to hear about your experience and understand your frustration, particularly after being advised that a refund would be provided and then experiencing delays in reaching a resolution.
If you could please email customer.relations@tgj.co.uk with your case reference and contact details, we would be happy to review this matter further and provide an update. Regards Fran
Ordered a book and a few days later…
Ordered a book and a few days later recieved an email to say it was in. 2 days later I Drove all the way to the shop to collect it but it wasn't their.
There were books on the shelf and when I said I could take one of them and you can replace it with mine when it turns up ??? Eh NO not allowed to do that ......ridiculous
Emailed company and they did answer quickly asking for order number which I had already supplied.
I'll leave you to make your own mind up
13 août 2026
Avis spontané
Réponse de TGJones
Hi Mr Rutherford, Thank you for your feedback. We're sorry for the frustration caused when you arrived to collect your order.
As your order was placed online, the store was unable to provide a copy from the shop floor as a replacement. Collection emails are issued via the Royal Mail service and are not manually confirmed by store colleagues before being sent.
For any issues relating to online orders, please contact the website team at help@web.tgjonesonline.co.uk, who will be happy to assist. Regards Fran
Visited the store in Coney Street York
Visited the store in Coney Street York
needed help to search for a book, no one around to ask, went downstairs and reported this to the staff on the till, no response whatsoever, very rude, would not recommend using this store
Although saying that we could have walked out with arms full of books as no staff to stop you
30 juillet 2026
Avis spontané
Réponse de TGJones
Hi Jean, Thank you for your feedback. We're sorry to hear about your experience in our Coney Street, York store. It's disappointing to learn that you were unable to find assistance and felt your request for help was not acknowledged.
This is not the level of service we aim to provide. If you would like us to look further into this, please email us at customer.relations@tgj.co.uk with more details. Thanks Fran
Looked on Google for times of forest…
Looked on Google for times of forest hill post office walked up to shop upstairs SHUT closed till 3 o clock why not put that on line or a notice at the bottom of the stairs
25 juillet 2026
Avis spontané
Réponse de TGJones
Hi there, Thank you for taking the time to leave your review.
We're sorry to hear that the Post Office counter was closed when you visited and appreciate how frustrating this must have been, especially after making the journey.
We understand your comments regarding the opening information and signage. Your feedback about displaying any temporary closures more clearly, both in-store and online where possible, has been noted and will be shared with the relevant team for review.
We apologise for the inconvenience caused and appreciate you bringing this to our attention. Thanks, Hannah
Shameless
Ridiculously inflated prices. An utter scam of a business. You can get almost any product they sell for a fraction of the price elsewhere. Eg LAMY ink refills are £2 and that printed on the box. However this ‘shop’ has wrapped it in unnecessary plastic just so they can get away with selling it for £6.50! Avoid at all costs.
The example stated is over 300% the price you can get anywhere else, from a chain business with a readily available product this is in excusable. And not explained by other factors. The nerve to add more useless plastic just to get away with this is insane.
20 juillet 2026
Avis spontané
Réponse de TGJones
Hi there, We're sorry to hear that you were disappointed with your recent experience.
We appreciate you taking the time to share your feedback. Our pricing reflects a range of factors, including supplier costs, handling and packaging, and may differ from recommended retail prices.
Thank you for your comments, which have been noted. Thanks, Hannah
I went to buy a Silvine cheque book…
I went to buy a Silvine cheque book style receipt book and I could not believe how much it had gone up by from buying one 4weeks ago from £2.79 to £6.75 just over 140% increase if they do that on just half of there products in store they won’t be around very long . Good by TG Jones
17 juillet 2026
Avis spontané
Réponse de TGJones
Hi there, We're sorry to hear you're disappointed with the price of the Silvine receipt book.
We understand your concerns, and we appreciate you taking the time to share your feedback. Product prices can change due to a number of factors, including supplier costs and promotional pricing.
Thank you for bringing this to our attention. Thanks, Hannah
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