TGJones Avis 

I wish I had read the dreadful reviews before placing an order of 3 books for click and collect totalling £25.97.

When checking my online banking not only have TG Jones taken the £25.97 which is showing as pending, they have also taken a further payment of £6.99.

Customer service are denying that they have taken any extra payments and that they will not refund because they have only taken a payment for £6.99 and one for £18.98. They have told me that I will have to contact my bank as they are of the view that they don’t owe a refund.

You have taken an EXTRA and unauthorised additional £6.99 as well as the payment total of £25.97. You cannot confirm to me why you have taken an extra £6.99 and despite me sending a screenshot to show this, you continue to deny taking any other payments.

I will be reporting you for fraud and for taking additional payments from people’s cards when they place an online order.

AVOID AT ALL COSTS

UPDATE 02/06/2026 - I have had a response to my review via email in which customer service are saying again that they don’t charge extra payments. YOU TOOK THE FULL £25.97 AND A FURTHER PENDING PAYMENT OF £6.99. I HAVE PROVIDED THE SCREENSHOTS.

Please continue to lie. I WILL NEVER ORDER FROM TG JONES AGAIN!

Response to the comment from TG Jones as a result of this review. As I have advised you and provided screenshots you took an additional payment of £6.99 which was pending leaving my account in addition to the full £25.97 for the order.

On this occasion you took payment over and above the total of my order which was £25.97 -£32.96 was pending leaving my account. You can’t and refuse to explain why and I stand by my review. I will not be placing any further orders with TG Jones and I advise others to do the same.

After buying 2 x 100 pounds gift cards,,only one card code redeemed,,nasty attitude on manageress would not refund..she was very aggressive and told me not to shop there again.....scammers..scammers...glad to see they went bust,,they deserve it..

First online order since TG Jones replaced WH Smith and I was abit dubious how good they would be. I needn’t of worried though, customer service replied very quick to a email regarding a pricing query about my order and goods were despatched quickly and arrived all ok. So I would order online again in the future.

I went to the store today to deal with a refund and I heard that the cash registers are giving the in correct pricing in the store to customers and they are not noticing this is happening. This is a comment from the managers in the store.

Drove to pick up pokemon booster boxes i pre ordered today to be told they sold them only given 2 packs waste of my time really really bad form.

Southend on Sea High Street Branch
Haven’t been in there recently and what a lovely change it made being greeted with a smile and hello from Laura at the till. Certainly brightened my day. I hope the young lady is looked after once you close.

I visited their branch in the Guildhall shopping centre in Exeter at the beginning of April to buy a 30 unlocked data sim card, when I discovered that it did not work an hour and half later. I took it back to the store for a refund. The cluster manageress I spoke frankly did not really want to know about, claiming the contactless payment had gone direct to the mobile operator of the sim card and it was their responsbility. She was totally out of her depth based on her actions or rather lack of them at good customer care.

Telling me there was nothing she could do. Watching her face drain of colour at the mention of referring it to Trading Standards if needed and her change in attitude stating don't get us involved with Trading Standards wonder why?. Especially are the airtime provider confirmed in writing that it was TG Jones resposibilty to process a refund my purchase was in one of their stores.

Overall the staff mostly seem more interested to chatting to each other. no wonder the store always looks empty. However one of the staff advised me to come back in to speak to the store manager who was off that day, which took 3 attempts. He actually was helpful as much a possible even apologising for the total lack of interest and negative attitude by the cluster manager the week before. So he advised me to contact their head office customer services team by email and gave me their email address. However using it only gets the response " this email address does not exisit. Not a surprise really. So asked my bank to start a dispute claim, today they have informed me that despite the clear evidence on the TG Jones sales receipt , TG Jones head office complaints team have rejected the dispute. Their head office customer services are just as poor as well!

Best advice I could give anyone is don't use them after all there other far better book shops and stationary stores. Thank goodness the railway stations and airport oulets are still run by WH Smiths

Absolutely disgusting! Looks like a trash and overpriced. A very simple birthday card, it cost me £4, normal price for this type of cards are between £1.50-£2. I was in shock, and later regretted I pay for it! I feel I have been robbed!

So “beam me up snotty with the women wearing the TGjones t-shirt in Bury St Edmund’s that says she don’t work for TGjones need to get her attitude in check I don’t care what sort of day you’ve had it’s not our fault you can behave properly behind a counter!!! And I don’t care what sort of day you’re having but when you serve the General Public we don’t want to see a snotty attitude and a tone of voice that’s in the toilet!

The reason why I am giving u one star is Because u got no app for ur shops
I think ur following behind because just look at Sainsbury got an app and also Tesco most places have an App
My name is Mr M Medina

New name same old rubbish being sold, it just falls to pieces, they have ZERO quality control and the prices you pay for cheap and nasty Chinese rubbish, is a joke! I bought a stapler and it fell to pieces as I opened the packet, now I have to go all the way back to Westfield over a stapler. Don't take any more risks with this facade of a 'new' company

Thank you to Terry and Di at Crawley TG Jones store. February 2026 - really really helpful. Great service from both. 👍👍

Those leaving views about post offices they are not owned by tgjones it's a completely separate business so if your experiencing queues bad customer service or anything else regarding them its post office not tgjones also dhl isn't tgjones if it's down it's not tg jones fault it's dhl

Theres a lovely lady that works her and helps any one that asks . I think she is the manger if she isn't she should be . She always seems to be running around helping ppl think her names Sarah blonde hair .works really hard to help keep the good work up

I'm not surprised to see so many negative reviews here. Following my own dismal experience with the retail staff at their Guildford store and the poor state of the shop in general, I took the time to write an email of complaint to their customer service department. Unsurprisingly I suppose, they have not even acknowledged receipt of my email and certainly not replied. Guess that's that then, what a garbage shop!

Great customer service from Dale at Southend store.
I just wanted to say a big thank you to Dale manager of Southend on sea T J Jones site. Dale was extremely helpful and gave great customer service when I had to have an item refunded by cash. He dealt with my query quickly and professionally, thank you

The TG Jones in Paisley is clearly understaffed - so the problem is not with personnel but with management or recruitment. Only one person serving during a busy period, so at least a dozen people waiting. The 2 self service tills were not working, so couldn't even just post a letter! Ended up buying a full book of stamps at the shop till (again, only 1 serving), to save waiting in the long queue.

Too expensive. Rip off.

Never anyone serving at the shop in Kenilworth. Was never like this when it was WH Smith

Absolutely appalling. I was told by TG Jones that all of their stores which include a Post Office counter offered a 'Post Restante' service, whereby customers can elect to have post retained at the Post Office (up to 18 days) for later collection. I now live in Alicante, but required various items only available in the UK, one of which had to be collected in person, and I had arranged for these items to be held for me at Folkestone. I had driven up through Spain and France, only to be told, in no uncertain terms, that none of the TG Jones stores offered this service, despite having been told exactly the opposite by 'customer relations'.