TGJones Avis 

What a dump! The shop looks like a front for a money laundering operation owned by dodgy overseas investors.
It has not had a new carpet since I was there in 2001, the place hadn’t been painted and calling it tatty is being generous.
I tried to buy a “documents enclosed wallet” for posting a parcel and they had none, they only had a few envelopes, some flat pack boxes and bubble wrap in their post section.
This is what happens when businesses are bought and sold by faceless operations for profit like Modella.

Rude member of staff at the Romford branch

Customer services are liars! They mispriced items on their site and then lied saying they were no longer available, when they are literally still selling the same product on their site. They cancelled my order but didnt process the refund, I have had to chase them up and someone has now 'approved' my refund. Looks like we will have another empty shop on the high street soon as these lot are rubbish.

Been multiple times. Staff let build cues build up and don't seem bothered about reducing them and also are unhelpful if in need of information

DO NOT USE: The lady in the Leeds Post Office branch on Lands Lane with the long dark hair and glasses in her late late 30's early 40's was really rude and patronising to me, and there was a elderly gentalman trying to use the photo booth to which she refused to help him when he asked and when the photo's came out wrong she said the photo booth isnt ours so cant refund you or help, he'd spent over £10 on passport photos. The women was not only rude to me, but really rude to the elderly gentleman, really bad customer services, I wont use this Post Officer again, I even asked for the manager downstair and they wouldnt help either.

Mmmm
I couldn't do it

Dirty floors, worn carpet, and that is by standing outside the shop which doesn't do much to entice you in to browse. Disgusting.

Appalling service!!! My husband bought a Red Letter Spa Day package from the TG Jones at Brent Cross London. It needed to be activated at the till but he didn't know this and it wasn't done. Since then I have been back to the store, no manager around to help, called them, still no manager around. Emailed the head office, they responded on the second attempt. Since then, they have requested lots of additional information, including my original email which detailed everything explicitly, (I've actually sent it three times), in a different format!
Is this incompetence or a stalling, underhand, tactic?

Tried twice last week to use their DHL service, only to be told on both occasions that "the system is down". It really is a sad imitation of it's former self (even down to staff still wearing WHSmith shirts - probably a form of mourning).

Fantastic customer service 👌 No issues with my order 👍 after I ordered some books and I have searched for the reviews about this company I was worried about getting the order, therefore I have contacted them and (even) asked them to package the items separately and they did. Plus, the order came super quickly and I am amazed with their customer service! Superb product quality and amazing people 💥💥💥💥💥💎💎💎💎💎🌟🌟🌟🌟🌟🙏 Highly recommended

Why do companies continue to treat their customers as idiots
You double the price of a book the put it at half price
I’ll order it online at the same price as I won’t buy from a company trying to con me into thinking I’ve got a deal
Treat your customers with respect

Went to the store in Middleton Manchester today. It was advertised as open until 4pm but shutters were down and it was closed. This has happened before at the same store.

Cheltenham main post office run by this company has to be most poorly managed post office in the country. In a nutshell, we constantly face long queues, staff shortages, lack of customer service and dirty facilities. Someone needs to sort this out. This is our town’s main post office and it often has only one or two members of staff on duty resulting in us regularly queuing for very long periods. Disgraceful. Cheltenham deserves better!

Absolutely useless! Had a book on order for several weeks; after assurances from them that it would soon be delivered, it never arrived. Finally I gave up and ordered the book from Amazon, who delivered it the NEXT DAY! T G Jones are about as genuine as their 'made up' name.

Purchased a 2026 diary for £14. I am a long term chronically ill 61 year old with multiple mental & physical health conditions (including traumatic brain injury / skull cancer surgery / PTSD / respiratory / spinal) who's lived 32+ years in Elswick Newcastle, one of the countries most multiply deprived neighborhoods. Purpose was to record my debilitating daily symptoms to continually advise all the diverse health professionals involved in my care. Have previously purchased these c.5 years from discount stores at about 25% of the cost but felt this year is going to be good for me so wanted something brighter and better quality to give me a January boost.

Started filling it in Tuesday and discovered one of the days each week has less lineage to write in than the other 6, clearly an issue with printers laying out / designing the page format / quality control inspection and approval ?? Maybe not the worst complaint in the world but imagine buying a set of crockery / cutlery where one place setting was 14.3% smaller than the rest ??

Contacted customer service who responded that it's not their problem as they only supply these from WH Smith (looking into the involvement of Modella Capital at present in the buy out of WH Smith retail) and they only sell them. No offer of any other line of complaint or people to contact for further complaints).

No the wonder our High Streets are in decline. Vulture retail at its worst probably driven from a multi billion investor who knows the price of everything but the value of nothing.

TG jones
I was looking for WHsmith all over Westfield then I found this and walked on felt like walking around a big pound shop.
Miss WHsmith they should not have rebranded the stores. Not the same.
Good bye WHSmith

I am thrilled to share my experience with TG Jones! They are one of the first bookseller's to feature my new book, "Titanic Conspiracy Beneath the Waves," and I couldn't be more pleased. The team at TG JONES has been incredibly supportive and professional.

If you're a fan of the Titanic or enjoy captivating stories, I highly recommend checking out my book, which delves into the mysteries surrounding this historic event. The quality of service at TG Jones is exceptional, and I’m grateful to have my work showcased by such a reputable seller.

Thank you, Waterstones, for believing in my book and helping bring it to readers! I hope others will find and enjoy "Titanic Conspiracy Beneath the Waves" as much as I enjoyed writing it.

I placed my order for 3 Tonie characters on the 9/12/25 for my grandsons Christmas which were In stock and expected delivery to my chosen store in 2 -4 days only to find on Christmas eve I had not has an email confirming they had arrived, I contacted the store who confirmed they didn't have a parcel for me. Thankfully they had them in stock but it meant a 50 mile round trip on Christmas eve to get them and also cost more than my original order as no longer on offer. Yes after emailing them I was refunded but the customer service regarding the redundancy minimal, not even caring that the order hadn't been fulfilled or that I had the stress of trying to get the Tonies on Christmas eve. I really wouldn't recommend this company, never ever had an issue with WHSMITH in the pas.

I pre-ordered a limited edition item from them that was meant to be released on the 12th of December. I heard nothing by the 18th so I contacted them and was told they were out of stock and I was given a refund.

Great on the fast refund, but this doesn't help with getting a limited edition item for a Christmas present. What's the point in taking pre-orders if you don't honour them?

Appalling customer service. I ordered a limited edition Album as a gift for a very excited 13 year old, which never arrived. When I chased it up I was informed there were only limited copies and I wouldn't be receiving it after all. No consideration or communication to let me know. I will never purchase anything from them again.